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“Too Noisy”

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Monte Carlo Resort & Casino
Ranked #116 of 263 Hotels in Las Vegas
GreenLeadersGold level
Reviewed October 8, 2012

The Monte Carlo is an okay hotel with pretty much standard rooms and some amenities. The bed was comfortable and the air conditioning worked well. Service was excellent everywhere we went in the hotel and the staff is very helpful, except for some security people who were on their way to some emergency and pretty rude about it. I didn't hear much noise in the room though my wife complained that a bunch of drunks in the hallway kept her up at 3:00 a.m. The plumbing in the bathroom is pretty dated and I couldn't adjust the height of the removable shower head because the handle for that was missing. The restaurants are open to the Casino and this makes trying to have dinner a bit unpleasant. In none of the restaurants we tried could we get away from the noise of the Casino floor. The restaurants really need to find a way for people to have their meals in peace and quiet. The food in the three places we tried, the Brand, the Cafe, and D.Vino, was very good. In the Brand I mentioned to the waiter that my steak was too salty but that I'd eat it as is. He insisted on taking it back and he brought out an unsalted steak that was delicious, though it took a while to get it. Prices in some of the restaurants, including the Brand can be pretty sky high. Also, everything is a la carte. You have to pay separately for your veggies, including $9 for a baked potato! The location is pretty good and close to a number of the newer hotels. The $20/day "resort fee" is not justified. It's just an extra payment over the price you think you are paying for your room.

  • Stayed: October 2012, traveled as a couple
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1  Thank Paul9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte Carlo M, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this reviewResponded October 13, 2012

Hi Paul9876,

Thank you for taking the time to share your review. We appreciate all feedback we receive from guests as it allows us to improve and provide the best service possible. We're happy to hear the team members you encountered provided excellent service! We’re sorry to hear the noise level of the restaurants did not meet expectations though. If you could please send any additional details regarding your experience as well as your preferred contact information to GuestRelations@MonteCarlo.com we would greatly appreciate it. Thank you again for your review and we look forward to hearing from you!

Cheers!

Monte Carlo Guest Relations Team
GuestRelations@MonteCarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,235 - 10,241 of 16,139 reviews

Reviewed October 8, 2012 via mobile

Just got back from a stay at the Monte Carlo hotel and was not impressed. First we waited over 30 minutes to check in at 9pm because they only had one lady at the front desk. The rooms are moderately clean but I did find smudges on my pillow case and the pillows are rock hard. We had a strip view room but I would recommend going somewhere else because there wasn't much of a view to see. The only positive about the hotel was the convenient free tram that took us to Bellagio quickly.

  • Stayed: October 2012
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Thank Jenee724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

No line to check in around 3:30. The clerk was great. We asked if there was a nice room available and she asked if we minded walking. She gave us a room at the end of the hall with a bit of a view of MGM.
The room was nice and comfortable. My only complaint about this hotel is the lack of wifi in the rooms. There's free wifi down in the food court, but I honestly don't think we'd stay here again unless we could get it in the room.
Otherwise this was a great choice. The pool is nice but very busy and it closes at 7pm when there are still lots of people wanting to swim. We had a great dinner event at the PUB where the service was really excellent. The casino is fun and it's such an easy walk to Aria or NYNY or the strip. The food court and starbucks are super convenient for breakfast and late night snacks.

  • Stayed: August 2012, traveled as a couple
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Thank cuteontariocouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte Carlo M, Guest Relations at Monte Carlo Resort & Casino, responded to this reviewResponded November 2, 2012

Hi cuteontariocouple!

Thank you for sharing your comments. We're thrilled to hear you enjoyed your stay with us and look forward to welcoming you back to Monte Carlo!

Cheers!

Monte Carlo Guest Relations Team
GuestRelations@MonteCarlo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

Husband is Noir level. Had a vip suite on the top floor. (Hotel 32). First night hair dryer flamed and started smoking. Called front desk and room maintaince for aleast 30 minutes. No one ever answered the phone. VIP guest services. Yeah right. Husband had to call host directly. Someone finally came with another broken hair dryer. Now I was really late for a business dinner with 25 people. Thanks alot. Next night remote control for bedroom TV quit working. Someone actually answered the phone and sent someone up. Said the charger was broke would be back with new charger. An hour later no one ever came back. Now it's 1:00 A.M.. just wanted to go to sleep and can not shut off TV without remote. The whole room is computerized. Finally I called front desk and yelled for them to get someone up to take care of this so I can go to bed. Guy came and atleast was able to turn off TV. Said someone would come the next day to take care of remote problem. Never heard from anyone. Was never fixed our whole 5 night stay. Never have stayed at any other hotel where you just can't get a hold of anyone when calling front desk. And this is suppose to be there VIP level. Will never stay there again.

Room Tip: go somewhere else. Was free and still wasn't worth it.
  • Stayed: October 2012, traveled on business
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1  Thank wtf_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte Carlo M, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this reviewResponded October 13, 2012

Hi wtf_12,

Thank you for taking the time to share your review. We appreciate all feedback we receive from guests as it allows us to improve and provide the best service possible. On behalf of our entire hotel staff we apologize for the availability of our personnel not meeting our standards or your expectations. We assure you we have team members staffed 24 hrs everyday to help with our guests needs. Your comments regarding the response time to your requests has been forwarded for further review. If you could please send any additional details regarding your experience as well as your preferred contact information to GuestRelations@MonteCarlo.com we would greatly appreciate it. Thank you again for your review and we look forward to hearing from you!

Cheers!

Monte Carlo Guest Relations Team
GuestRelations@MonteCarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

We had a fantastic time here. The hotel was very clean and the staff were very friendly. The food was awesome and the entertainment was good too. It has a very good location on the strip and the price we paid for it was a bargain! Only thing i would say is that the bathrooms need a little bit of refurbishing. Other than that, we had a very enjoyable stay!

  • Stayed: September 2012, traveled with friends
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Thank mithul_shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012

The staff was super-friendly! Even for Las Vegas they stood out. The location of this property is perfect if you're gonna get out and roam. We had our 2 daughters, ages 9 and 17, with us for their first trip to Vegas. The location, restaurants inside resort, pools and staff really were ideal. We also had our 2 road bikes with us, and again the staff really accommodated. The room was spacious enough for us and bikes with no worries. They do offer secure storage for bikes if needed. I used and recommend their valet parking service.

Room Tip: Busy lobby as expected. Pool view was recommended but we preferred strip-side.
  • Stayed: September 2012, traveled with family
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Thank Cla722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2012 via mobile

Came for the electric daisy carnival and I guess they were having problems with their servers (all mgm hotels were having trouble) so check in took 2 hours at 11am, considerably less than people that arrived later for check in. the staff was very nice and most of them were working as quicky and efficiently as they could under those circumstances. The Monte Carlo is a decent hotel with decent rooms, nothing fancy nor terrible. pool, food court, shops, etc. They did however give me and my girlfriend a free night each due to the tremendous wait which is a plus, will be coming back in November to give it another shot

Thank Maniezy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Monte Carlo M, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this reviewResponded October 13, 2012

Hi Maniezy,

Thank you for returning to the Monte Carlo! We truly appreciate your patience during that time and are glad we have another opportunity to serve you again!

Cheers!

Monte Carlo Guest Relations Team
GuestRelations@MonteCarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Monte Carlo Resort & Casino

Address: 3770 S Las Vegas Blvd, Las Vegas, NV 89109-4323
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Las Vegas
#59 Casino Hotel in Las Vegas
#64 Family Hotel in Las Vegas
#77 Business Hotel in Las Vegas
#86 Romantic Hotel in Las Vegas
Price Range: $90 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Monte Carlo Resort & Casino 3*
Number of rooms: 3003
Official Description (provided by the hotel):
Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the Park, an immersive, outdoor destination for dining and entertainment, Park Theater, which hosts top performers around the globe and has redefined Las Vegas entertainment with its intimate 5,200 seat venue, and the state-of-the-art 20,000 seat T-Mobile Arena. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Guests seeking a pool experience during their stay at Monte Carlo will be given free access to MGM Grand and Mandalay Bay pool complexes, based upon availability. Details will be provided upon check-in. ... more   less 
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Also Known As:
Monte Carlo Resort And Casino
Monte Carlo Hotel Las Vegas
Carlo Hotel Las Monte Vegas
Monte Carlo Las Vegas Reviews

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