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“No Customer Service”

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Texas Station Gambling Hall and Hotel
Ranked #157 of 262 Hotels in Las Vegas
Brownsville, Texas
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No Customer Service”
Reviewed January 23, 2013

Checking in was a disaster - no bellmen to help with luggage, no valet parking near registration area, was told to self park and carry luggage up a flight of concrete steps to the registration desk then had to carry luggage to 4th floor room. In addition, the 24 hour Hotel Coffee Shop was closed at 10 PM. Not a good experience at all.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank mavon2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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296 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
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English first
Las Vegas, Nevada
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 23, 2013

The Texas is off the beaten casino path, but great to stay if you have small children and want to visit friends and family. Rooms are clean and roomy. Fast check-in and very friendly staff. Having a movie theater, food court, and Starbucks was terrific. Easy access to the mall and downtown. Didn't use the pool, however, it looked like it would be great with a nice patio area. I especially liked the fact that you could get to the pool and your room without having to go into the casino area. We were traveling with a baby and a 7 year old. The 7 yr old loved Kid's Quest! A crib was furnished for the baby. Used the buffet for breakfast only. It was good for a great price.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
Thank swhtice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 13, 2012

Stayed at Texas Hotel on 11-16-2012. Check into hotel without any problems, got onto the hotel elevator that got STUCK! Had to call the call the emergency phone twice before we got any response! Then the person didn't even say "hello" or anything just heard them pick up the phone. I was freaking out since I am already afraid of elevators! After the elevator fiasco got to the room, getting settled in and noticed a men's crusty dirty tube sock in the corner of the room by the bed! Called the front desk, and told them about it before 5PM requested for the sock to be removed and wanted some extra towels. We left for dinner and a movie got back to our room around 11PM and the CRUSTY DIRTY SOCK WAS STILL THERE and we didn't receive any additional towels!!!!! Called the front desk again and they acted like this is the first of them hearing of this issue. Lady came to the door with towels and I asked her if she was here to pick up the dirty sock in the room. She gave me a look like I was crazy....she went and inspected it for herself and said she was sorry for this a million times. Exactly how did they vacuum the floor without seeing this sock? Disgusting!!!!!

  • Stayed November 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank lvlilkris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Las Vegas hotels

United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2012

I just recently stayed here for 2 nights with my fiancee and 3 year old son. It was a nice trip and we were very pleased with our stay there. We showed up Friday afternoon and were able to get into our room immediately. For some reason they had us booked in a smoking room but when I corrected her she was able to quickly move us to a non smoking room. We had no problem using the a/c and it stayed on over night. I had read bad reviews about that before and was worried because I am quite pregnant and always hot but it worked perfectly for us. Also the counter top in the bathroom was nice and big. I hate going to a hotel and having no space to put my makeup and toiletries. We had the breakfast buffet Saturday morning and it was excellent. I normally hate Station casino buffets because they make us pay full price for our young son but for $5 I figured we could suck it up and pay for him. Our waitress for breakfast, Vivian, was amazing. She was super attentive and didn't even bat an eye when a glass of milk got knocked over. I would recommend showing up by 9 because when we left a little before 10 there was a line to get in and it was definitely more crowded. We also did the buffet that night for dinner after putting our son in KidsQuest and that was less than stellar. Most of the food smelled good but was actually pretty bland. Skip this and try one of the actual restaurants instead. My biggest complaint is about the lock on the door in the room. Our son is autistic and loves to run. The safety latch on the door is low enough that he could undo it. We've noticed this on a few other hotel doors recently as well so I don't know if it's a new trend or not but it's really annoying. The hotels need to go back to the old days where the latch was high enough that only grown ups could reach it.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank Luv2travel0724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
178 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 25, 2012 via mobile

weight room cool and internet access and then charge weight room cool and internet access and then charge you to connect to the internet. casino however it was not smokey at all which is a plus when you're traveling with minor however it was not smokey at all which is a plus when you're traveling with minor children I it would just be better if there were more restaurants there other than just the bus it would just be better if there were more restaurants there other than just the buffet option.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thatguysgirl96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 12, 2012

Took our kids and grandkids for 3 days. The family amenities allowed all to have a good time. The grandkids were able to have a great time at the arcade, movies, and bowling alley. Adults took turns gambling and spending time with grandkids all in a nice atmosphere and at a very reasonable price. We are heading back.

  • Stayed October 2011
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Helpful?
3 Thank oldguy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mohave, Arizona
Level 5 Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 4, 2012

I've stayed at the Texas Station a few times and hotel is good but their Home Amenity Fee is a real bust. The internet was of no use spent 30 mins on the phone waiting to talk to their rep. After the rep was able to get on. But next trying to get on it again I just gave up. Room was clean and very nice just not a good great place to get on the internet.

Room Tip: Stay away from the Online Exclusive Deal you could end up in a smoker room if your not a smoker
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  • Stayed August 2012, traveled solo
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Helpful?
2 Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Texas Station Gambling Hall and Hotel

Property: Texas Station Gambling Hall and Hotel
Address: 2101 Texas Star Lane, Las Vegas, NV 89030
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#71 Casino Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Texas Station Gambling Hall and Hotel 3*
Number of rooms: 202
Reservation Options:
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Also Known As:
Texas Station Gambling Hall Hotel Las Vegas

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