My sister and brother-in-law were visiting without their kids so it was a perfect time for me and my husband to take them to Vegas. I chose to book at Aria because it's relatively new, and we've never stayed there before.
When trying to find Aria's self-park garage, use the Mandarin Hotel as your landmark. Once you turn in that corner, you will see the signs to Aria's parking. We were able to park close to the elevators but the walk to the check-in desk was really loooong....it was on the opposite side of the parking garage hotel entrance. Upon entering the hotel from the parking garage, walk to your right to reach the lobby...it's a relatively shorter walk. There was a long line at the check-in desk but it moved pretty quickly. We were assigned a room on the seventh floor.
The website claims the hotel room greets you as you enter the door -- the lighting and the window shade open, the music starts playing. Unfortunately, none of those happened when we entered our room. And it truly was unfortunate because we didn't realize the blackout drapes didn't work until we were getting ready for bed at 2am. We called for service and were told somebody will come shortly. We fell asleep waiting for service that never came. Come morning, I couldn't go back to sleep because it was too freakin' bright! We called for service again. Someone from the service department immediately called us back and apparently, it was the first time they received the work order! A technician came a few minutes later. He was unable to repair the broken mechanism on the spot, but he offered to manually close the blackout drapes so we were still able to sleep some more. He also arranged a time when they would come back to fix whatever needed to be fixed. To his credit, he was very polite and professional. And they did repair it as promised. They even gave a courtesy call to make sure we were still amenable to the scheduled time.
The room itself was spacious. There was a mini fridge which we couldn't use for our personal stuff (unless we pay extra!) because everything in it had a sensor that if you so much move an item, it automatically charges your account. They had plush robes provided but it would have been better if they provided slippers as well (especially since my bro-in-law forgot to bring his own!). We brought our own toiletries so it didn't bother us that they didn't have toothbrush and toothpaste in the bathroom. I was surprised that they didn't have a coffeemaker available in the room. I guess they wanted people to buy coffee from the in-house Starbucks where the line was always loooong. The beds were comfortable, and I totally loved the pillows!
My husband's hip injury got worse with all the walking we did in Vegas so he called the Fitness Center to inquire if they had foam rollers. They had them so he went there to do some floor stretching using those rollers. He didn't bring any workout shoes but I appreciated the staff's flexibility in still allowing him to stay when he indicated he just planned on doing some floor exercises.
We were also able to use Aria's pool facilities. We were surprised they didn't have shower facilities in the pool area. There were plenty of available poolside lounge chairs. I wasn't happy with the poolside food and drink service though because come lunch time, I only saw 2 servers serving the entire pool area, one on each side. It took me over 30minutes just to flag someone down. My husband said earlier in the morning he was approached a number of times just to ask if he needed anything. I think they should assign more staff during peak hours.
I was able to print our boarding passes through the Concierge. I had to wait in line a bit because there were only a couple of staff members available, but the person who assisted me was genuinely nice that I couldn't help but not be mad.
I wanted to try checking out by text but I remembered we had some resort credit so I opted to check-out over the phone to ensure all charges and credits were accounted for. We didn't encounter any problems with check-out.
Overall, our stay at Aria was just okay because it fell short of my expectations. With so many hotels to choose from, Aria needs to get things right the first time every single time if they want repeat customers. And since they didn't quite get it right, I'll be looking else where on my next visit to Vegas....unless they have an unbeatable deal price-wise.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino