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ARIA Resort & Casino
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Reviews (25,446)
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12,522 - 12,527 of 25,446 reviews
Reviewed April 9, 2014 via mobile

The aria is slick and huge but ultimately annoying.

My biggest frustration was the lack of changing facilities at the fitness room. Changing in a toilet then showering by the pool is not a premium experience. And then the shower by the pool smelled of sewage.

Stayed: April 2014, traveled on business
1  Thank HilaryLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIAResort, Director of Guest Relations at ARIA Resort & Casino, responded to this reviewResponded April 10, 2014

Thank you for your review. I am glad to see that you found ARIA to be aesthetically pleasing. We value guest feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. It is disheartening to know that we fell short in providing you with a magnificent stay. Please know that we take all guest comments seriously and that I will absolutely be sure to share your review with the appropriate departments. I hope for an opportunity to serve you again in the future.

Sincerely,

Bobbi Bensley
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

Buffet to high, food quality low, other than buffet great Hotel lived the rooms. Central located, very friendly staff, amazed with the rooms, was on the 28th floor facing the strip, fantastic view, sat in our chairs and watched the strip.

  • Stayed: April 2014, traveled as a couple
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Thank Tennesseesuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIAResort, Director of Guest Relations at ARIA Resort & Casino, responded to this reviewResponded April 10, 2014

Thank you for taking the time to post your review to Trip Advisor. I am pleased to see you appreciated your spacious guestroom and the alluring view you received on the 28th floor. Please know that your comments regarding The Buffet are much appreciated and help us to improve our services. Once again, thank you for valuable feedback. I look forward to your return.

Best regards,

Bobbi Bensley
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

We arrived into the Aria on 4th April at around 3pm - it was obviously busy but the check in staff were efficient. We had a slight glitch with the price of the rooms but it was to do with the booking agents that we used not the hotel- we enquired into having a room upgrade but unfortunately the whole hotel was fully booked.
When we got into our room we were more than pleasantly surprised- we travel A LOT and the room was incredibly spacious with a lovely bathroom and all of the amenities that you need ( we were glad that we hadnt paid for an upgrade as this was more than enough!)
The phone rang and the manager of the hotel called to apologise for the initial mix up of the booking price and told us that they were going to honour our original price.
From here our stay continued to get better! The concierge staff in this hotel are second to NONE!!! when i say they go the extra mile there is nothing that they are not capable of organising!
Quinton who is on the concierge team made our holiday an incredible one- from rearranging show tickets, arranging our grand canyon helicopter ride to pool parties and stunning restaurants- this man can do it all! His colleagues Roman and Dulcie were also fantastic for information and knowledge of Las Vegas. They even arranged a beautiful little anniversary gift for us in our room which was lovely.
There are a variety of activities for everyone in Las Vegas- we attended the Liquid Pool Party on the Saturday and were looked after by a wonderful guy called Nick- he arranged a great day bed for us and we had a great day of partying! We did the double with him as he also arranged entrance for Haze on the night- the club at the Aria
In short I have never felt more compelled to jump on my computer upon returning from a holiday but these staff and this hotel for sure deserve recognition.! Thank you to Quinton and the team for making our holiday a memorable one!

  • Stayed: April 2014, traveled as a couple
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1  Thank china_black
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIAResort, Executive Director of Hotel Operations at ARIA Resort & Casino, responded to this reviewResponded April 10, 2014

Thank you for taking the time to write such an extensive review, I truly appreciate it. I enjoyed reading about all the positive experiences you encountered and that you were pleased with your luxurious guestroom and bathroom. Since we have opened our doors we have been committed to employing the best talent there is and we are glad that you were able to experience this first-hand. The amazing Five Diamond service that was provided to you by Quinton, Roman, and Dulcie, of Concierge, and Nick, of Light Group, is greatly appreciated and will be shared with their Directors. I am glad that your experience at ARIA was exceptional and I would be elated to welcome you back.

With gratitude,

Shannon McCallum Crawford
Executive Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

Wanting to try someplace new (after 2 previous stays at Bellagio) we booked Aria which offered a great rate with a free buffet for 2 and upgrade to strip view room. All in all, we were very satisfied with the hotel. Check in on a Wednesday was quick, but we were not allowed in the room at 2PM because check in was at 3. A little annoying, but we went for lunch and at 3 sharp the front desk texted the room number we were assigned and we went directly there (you are given the key cards at check in so its not necessary to get back in line).

The room was nicely decorated and furnishings seem to be of high quality. Bathroom had their unusual tub and shower enclosure which worked well. Supplies included all the usual hair and soap products plus a sewing kit and Q-tips. The portable hair dryer was not strong enough for my wife, but most should find it adequate.

There are a number of up to date electronic connections and devices which you can check out on the many online video room tours. Housekeeping was efficient and our room was always cleaned by late morning.

One nice design is that the elevators to the rooms are centrally located, although in the casino, so that walking to various hotel points is never too far. The pool is fairly simple, but large and there are a number of hot tubs, and plenty of lounge chairs. Aria is located pretty central to the biggest strip attractions and it is an easy walk to MGM, or to Bellagio. There is also a monorail connecting to Monte Carlo or Bellagio that is easy to use.

Our major complaint with Aria was the lack of a moderately priced restaurant. The cafe had average to below average food at both lunch and breakfast. There is a great french bakery/deli that provides a simple continental breakfast, and while way overpriced will still keep the costs down. The only other breakfast option is the buffet which we tried and I was not overwhelmed, particularly when the omelet station was not attended for longer than I could wait.

Check out was offered by various electronic means, so you basically just leave the room when you are ready and go on your way.

In summary, I would pick the Bellagio as my first choice, but I would not rule out a freturn to Aria if the right package was offered.

Room Tip: For taxis, use the back entrance by Essentials. It is closer to the elevator and never crowded.
  • Stayed: April 2014, traveled as a couple
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Thank SEAPOINTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIAResort, Director of Guest Relations at ARIA Resort & Casino, responded to this reviewResponded April 10, 2014

Thank you for your thorough review. I am elated to learn you had an exceptional stay and particularly enjoyed your guestroom accommodations, the different offerings of our Pool area, and the excellent service of our staff.

Additionally, thank you for sharing your comments on Food & Beverage pricing and I look forward to welcoming you back on a future visit.

Sincerely,

Bobbi Bensley
Director of Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

It's hard to actually write just how awesome this property is. From the moment you pull up you feel a sense of luxury which flows through the entire building. Check in was quick and very helpful. Not sure if there was any chance of a complimentary upgrade but we had already booked a corner suite which was facing the mountain side which had a great view. The room itself was everything I expected it to be, well appointed and extremely clean. The bed was so comfortable and made it hard to get out of each morning as you wanted to just lay there and relax. The spa bath in the room was perfect to relax in after a big day out along with a great view outside. After a day of exploring the strip and most of the other casinos it was obvious that Aria is by far one of the best on the strip. The service was also good throughout the casino and we also ate at the buffet which had a great choice of food all cooked to perfection.

  • Stayed: March 2014, traveled as a couple
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Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARIAResort, Executive Director of Hotel Operations at ARIA Resort & Casino, responded to this reviewResponded April 10, 2014

Dear Chris,

I am thrilled you were welcomed with the inviting ambiance of our resort, and that you were able to fully enjoy so many features in your guestroom. Moreover, I am pleased to read that the views in your corner suite provided such an enjoyable experience during your visit.

Your kind comments are truly appreciated and I look forward to your return.

Warm regards,

Shannon McCallum Crawford
Executive Director of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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