We reserved a corner suite king room for 3 nights and paid over $300/night when adding in taxes and resort fee.
The resort itself is beautiful - plenty of room, lots of places to shop, eat, drink, and walk around including a very nice pool area, and a fairly large casino. The room itself, and the views were amazing (we were on the 23rd floor). You open the door to the room and enter into a small foyer - the lights come up and the curtains open and you are blown away by the views. There is a 2 piece bathroom off the foyer, and a bit farther ahead there is the mini bar area to the left and a comfortable table with four chairs to the right. Further into the living area there is an L shaped sofa coffee table and a large dresser/work desk and large flat screen TV panel - all framed with floor to ceiling windows. The bedroom and bath area are tucked behind a pocket door and a wonderful retreat. The bed is soft plush and very comfortable with plenty of fluffy pillows and the room is lined with floor to ceiling windows on each exterior wall. There is a dresser, king bed and two nightstands so the bedroom area is not very big. Around the corner is the bathroom which is very large and spacious and also with floor to ceiling windows. There is a jetted tub which fronts the window, along with a flat panel TV , separate very large walk in shower, large vanity with double sinks and WC area. The toilet seats are heated and have a built in bidet feature and they have very nice toiletries for guests (dental kits, shave cream, hair dryer shampoo conditioner, lotion, bath salts, body wash and hand soap).
Now for the issues which prevented me from giving this a "5"
There seems to be some deferred maintenance which needs to be done. The curtains in our bedroom were torn from the rod in the corner so they never closed completely. We were faced with sunlight streaming right into our faces pretty early each morning. The soap dish in the bathroom had been used as an ashtray at some point and was covered in burn marks. I placed it in the center of the vanity to hopefully bring it to the attention of housekeeping, however the soap was changed and it was put back without being replaced. The TV remote in the bedroom also stopped working after the first day, and housekeeping never threw away our trash (which was too big to fit in the tiny waste can) the first day.
Also since this was a suite I did expect a coffee maker and maybe a microwave, but no such luck. There is the ridiculous mini bar refrigerator that you fear even opening for being charged, and we did also have another small refrigerator next to this and just hope it wasn't part of the mini bar b/c we did store our things inside it. I think for this price point and suite designation a coffee maker, with some coffee should have been included. With the amazing views and comfortable sitting area it would have been nice to open the curtains and sip a hot cup of coffee in the morning instead of having to get dressed and go down to the Starbucks or other coffee shop and stand in ridiculous long lines for a cup of coffee. I think as well it would have been nice for a bellhop to show you into the room and show you all the technology (and how to use it) when guests first arrive.
We ate at the cafe one evening and the buffet one morning. The food was very good, there was great variety and the wait staff were very helpful - our issue was with the wait times to get in. We waited over 20 min to get seated in the cafe (with about 4 parties in front of us and LOTS of open seating available) Also there is no where to sit while waiting so for elderly people I could see where this was difficult and saw a few couple leave. I am not sure if they were just short staffed that evening but either way I felt it was a longer wait then it should have been and felt they should at least provide seating for guests that may need it, or if there is a long wait they should use pagers for the guests.
We had a similar issue at the buffet one morning. When we arrived the line was not very long (3/4 of one row was filled with people waiting) and there were LOTS of empty seats in the dining room (I would say close to 1/3 or more were empty) yet we stood in line for over 35 minutes. When we left the line was snaked down several rows and can imagine that the wait for those people must have been well over one - 1 1/2 hours..
The final disappointment was that the portable back up drive for my computer went missing. It was in my computer bag and the morning we left I went to back up my files and it was gone. Searched the room (even though I knew I did not take it out) and it was not found. Grant it, I probably should have placed it in the safe so I do take part of the blame, it is just sad that you have to feel like you have to put everything under lock and key and can't trust that people will respect or leave your things alone. Returning early one afternoon we did notice several doors propped open by housekeeping using the manual dead bolt and we're not sure if the rooms were occupied rooms but if they were it would have been very easy for anyone to enter those rooms without being noticed.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino