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“Everything was great, except for service”

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ARIA Resort & Casino
Ranked #16 of 262 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersPlatinum level
Los Angeles, California, USA
1 review
“Everything was great, except for service”
Reviewed January 31, 2013

The hotel and rooms were to die for, and very classy. We came to celebrate birthdays and we were satisfied with the experience. We did, however, wait a long time in line to check in and to be seated and served at the restaurant Sage, which was disappointing considering the price tag of the place. We also left a shopping bag in our room and so far, I have called 4 times in the past 4 days, reitirated my whole ordeal, and received a glum response of "nothing was turned in but we will let you know". I know exactly where my bag was, and the fact that nothing was turned in makes me suspect that someone took it or threw it away. Good job housekeeping. So my rating has gone down because of my experience after we left. Not to mention, we wanted our room cleaned on Saturday, and in the 5 hours we were out, no one came. I turned on the housekeeping light when they were cleaning the suite across from our standard room. So hopefully they will be a little bit more responsive next time.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffany N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Milwaukee, Wisconsin, USA
1 review
Reviewed January 31, 2013

Love the Aria. Great location, great restaurants...The staff is the best of every hotel on the Strip. I have moved all my business to Aria.
Recommend highly the sushi and the chocolate shop this is the best hotel and the masterfully crafted cocktails and live entertainment in a welcoming and refined atmosphere. A perfect place to relax". So true

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccisap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 31, 2013

nice nice and nice nothing better i have stay at many high end hotels this one is the best.cleaner that any hotel in vagas. best valve for your dollar
everything about the hotel is perfect,rooms have the best views




  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, Indiana, USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 31, 2013

Loved the room and especially the view from the floor to ceiling windows. Location for strip walking is not as convenient because the property is behind City Center, but it is an easy tram ride to Bellagio or Monte Carlo. Buffet was very nice. While I did win on the video poker machine in the casino, the speed was very fast and I could not find machines with speed control options.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niceville, Florida, USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

Very impressive, peaceful, beautiful. The location was excellent. Professional and friendly staff. Great views. The property is very well designed for business meetings. We look forward to a return stay.







  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mjb251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2013

If you're looking for a high-quality hotel that will make you want to stay in your room more often, the Aria is the place to be. Clean high-tech rooms and an endless number of gaming and retail options make the Aria a smart choice for those with discriminating taste. The location is great to walk along the strip to other casinos if you want to, especially to see shows.

Tables are more upscale but that helps keep the riff-raff out of the Aria, which is a big plus.

If you want to spoil yourself and spend some of your money ahead of time on a better hotel, the Aria should be part of your thought process.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, Ohio, USA
1 review
Reviewed January 31, 2013

Aria's staff is always so friendly and accommodating I have stayed several times here and have never been disappointed. Location is awesome, rooms are extremely comfortable and clean. The pool areas are private with great bar service. I have never had a bad meal or disappointing service at any of the restaurants at Aria.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ARIA Resort & Casino

Property: ARIA Resort & Casino
Address: 3730 Las Vegas Boulevard South, Las Vegas, NV 89158-4300
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Las Vegas
#6 Casino Hotel in Las Vegas
#7 Family Hotel in Las Vegas
#11 Luxury Hotel in Las Vegas
#11 Romantic Hotel in Las Vegas
#11 Business Hotel in Las Vegas
#12 Spa Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — ARIA Resort & Casino 5*
Number of rooms: 4004
Official Description (provided by the hotel):
ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more   less 
Reservation Options:
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Also Known As:
Aria Resort And Casino

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