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“Very Pleasantly Surprised”
Review of Polo Towers Suites

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Polo Towers Suites
Ranked #27 of 264 Hotels in Las Vegas
Certificate of Excellence
Reviewed March 18, 2014

The reviews I had read on Trip Advisor about the Polo Towers Suites before arriving had me nervous about what I would find when I arrived. But, I was very pleasantly surprised by how nice the location and room was.

Positives: bed was comfortable; room was spacious and furnishings modern; housekeeping service is provided daily (big plus); shuttle services provided at different times throughout the week to the grocery store, outlet mall and old strip; and it's in a pretty good location along the South Strip.

Area for Improvement: DON'T blindside guests with a sales pitch from the Concierge to attend a timeshare meeting! It was very off-putting to be directed by the front desk clerk to stop by the Concierge's desk to get my "welcome gift" and then be ambushed with a sales pitch for a time share meeting. Even after I said I was already a timeshare owner, he didn't back off on the sales pitch. Stop doing that to guests!

Area for Improvement: Install a security bar on the balcony door in the room. The lock is very loose and not secure at all. security are cheap and would provide an easy and extra measure of security.

I would stay again if I returned to Vegas.

Room Tip: Try to get a room away from the dumpsters. There's a lot of noise early in the morning and throu...
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  • Stayed: March 2014, traveled with friends
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2  Thank LoveToGo37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,525 - 1,531 of 2,575 reviews

Reviewed March 18, 2014

Great location, nice amenities, and really good price for the room. the only issue I had was the the pool was closed for remodeling, but it was March and the weather was not the best anyway. will stay again soon - hopefully.

  • Stayed: March 2014, traveled on business
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2  Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

We requested a high floor so we wouldn't hear street noises. We were on the 14th floor and the street noises did not bother us. The suite had many amenities that you would expect in a time share suite like dish soap, paper towels etc. It included some that you don't always get like straightening by housekeeping each day and replenishment of toiletries and towels. The staff was pleasant and friendly. The location was great, close to City Center so easy walking to many of the major casinos. We were only asked once in person about a time share presentation.
The gym was big and clean. The manicurist was pleasant and did a nice job. Loved being right next to Walgreens. We would return there.

Room Tip: A high room helps with street noises.
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  • Stayed: March 2014, traveled as a couple
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3  Thank 144man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Polo Towers Suites, responded to this reviewResponded March 19, 2014

Thank you for taking the time to write a review. We are so happy to hear you enjoyed the accommodations at Polo Towers Villas. Our resort has a prime location with easy access to the famous Las Vegas Strip, major casinos, shopping at City Center and local pharmacy. Our team members are trained to provide assistance and resolutions to our guests’ needs as we want to ensure their vacations are hassle free. We appreciate your time and we look forward to your return.

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Reviewed March 16, 2014

Had a nice stay at the Polo Towers. Enjoyed the large kitchen, we were able to eat most of our meals in house. Location was fine, parking was easy and free. Over all we enjoyed our stay thank you to the helpful staff.

  • Stayed: March 2014, traveled as a couple
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1  Thank Brollysands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Polo Towers Suites, responded to this reviewResponded March 26, 2014

Thank you for your review! We are delighted that you enjoyed your stay at Polo Towers, and we hope you’ll choose to return here for another visit – we’d love to see you again!

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Reviewed March 15, 2014

Suite was top notch! Fine finishes and very clean. Only 1 of 3 elevators were operating all week and they did not tell us we could "borrow" a neighboring pool (theirs was under construction) until we asked again at the end of the week. Excellent location!

  • Stayed: March 2014, traveled as a couple
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2  Thank padreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2014

Polo Towers Suites is a time share facility, so be prepared for the sales pitch! That aside, this is an awesome facility. We stayed in a spacious one bedroom suite located in tower 3. Our suite faced away from the Strip, was quiet, well equipped with beautiful bedding and a very comfortable bed. There was a full size kitchen with dishwasher and we appreciated being able to prepare meals rather than eat out all the time. There is a store on the ground floor selling many convenient items (food, wine, beer to name just a few) - plus a coffee shop.

Located in the middle of the Strip, Polo Towers is perfectly situated for all the major casinos - MGM, Paris, Caesar's, just to name a few.

We would not hesitate to stay here again.

Room Tip: Currently the studio suites have a Murphy bed (yikes!). However, Polo Towers is in the process of re...
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  • Stayed: March 2014, traveled with family
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2  Thank 2005Italy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Polo Towers Suites, responded to this reviewResponded March 15, 2014

Thank you for taking the time to write about your experience at Polo Towers Villas. Our resort has a prime location just minutes away from the famous Las Vegas Strip. It gives guests the opportunity to be in the heart of all the non-stop action, but without the casino feel. The rooms are fully equipped with amenities that make our guests feel right at home. Thank you again and we look forward to seeing you on your next trip to Las Vegas.

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Reviewed March 13, 2014

The hotel it's self was nice, quiet and well located.

The poor review comes from the customer service.
If this is important to you I would not recommend this hotel.
I have stayed at MGM grand where they made their guest feel like gold.
At polo towers I felt like just another guest they are trying to get in and out.
They told us the roof top pool was closed, when really it was open.
We only found this out on one of our last days just figured we would check.
We made plans to go to one of their sister pools which claimed to have a shuttle.
When we called for the shuttle they told us stopped the shuttle that day without any warning.
Customer service was extremely unhelpful and when we tried to work out a compromise we were told "there’s nothing I can do I just work here" hence your job is to help us.
We were finally able to talk to a manager an hour later, who got us a 1 way shuttle 2 hours later.
That was okay, but who really wants to waste 3 hours on their last day in Vegas.

The one time I tried to use concierge I was told "oh that shows cheap anyways, it’s like $12" it was $35 x 6 a little discount would have helped.

Other then the service the hotel was nice, only downside was the 1 bedroom balcony is about the size of most hotel closets, but the studio balcony makes up for it in size if you get the 2 bedroom.

We were going to get a time share but if we were treated like this as guest, I am for sure not going to lock myself into a long term commitment with them.

  • Stayed: March 2014, traveled with friends
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1  Thank craig a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Polo Towers Suites, responded to this reviewResponded March 19, 2014

Thank you for taking the time to write this review. Although your comments and feedback are truly disappointing for us to read, should any guest experience an unsatisfactory stay here, we want to know about it. Please know the experiences you encountered certainly are not indicative of our strong commitment to exceptional service. We take guest feedback of this kind very seriously, and will continue to coach our high standards of hospitality to prevent any reoccurrence. Our new rooftop pool is indeed now open. Hopefully, you will return to our resort in the future, so that we can provide you with a more enjoyable stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Polo Towers Suites

Address: 3745 Las Vegas Boulevard South, Las Vegas, NV 89109-4308 (Formerly Polo Towers Villas)
Location: United States > Nevada > Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Las Vegas
#69 Romantic Hotel in Las Vegas
Price Range: $79 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Polo Towers Suites 3.5*
Number of rooms: 829
Official Description (provided by the hotel):
The best way to experience Las Vegas is to stay in the heart of the action. There is only one boulevard where you can find non-stop action and excitement here, and that's the world famous Las Vegas Strip. There is only one resort where you can find classic elegance and casual comfort during a stay in Las Vegas, and that's at Polo Towers Suites. Las Vegas is a destination spot for travelers from around the world who come to experience the sights, sounds, casino action, top notch shows, superior shopping, dining, golfing and even family fun-filled adventures. You, too, can plan a trip that will be as remarkable as it is memorable. A Peek at Polo Towers Suites Located in the heart of the Las Vegas Strip, Polo Towers Suites promises and delivers the best accommodations. You will enjoy the lavish resort-style amenities within your room and on the exterior as well. From the pool to the fitness center, you will find ways to stay active, or simply unwind. Get the best service from the staff and the most useful information about the area from our Concierge. You may even want to pamper yourself at the spa or with the personal massage services. You will have everything you need in your magnificent suite. Style, elegance and comfort await you and your family. The spacious rooms will be the perfect place for you to kick back after a day of shopping or evening of gambling. Alternatively, you may want to simply take in the spectacular evening views of the lights of Las Vegas from your secluded balcony or terrace. Not to mention, you will enjoy easy access to world-class casinos, shopping, entertainment and attractions. Hitting the Town Las Vegas Style Enjoy the luxury of coming and going as you please, to one of the world's best action packed, scenic cities. There is never a shortage of things to see and do, and you will be right in the middle of it all. Take comfort in knowing you can spend the day shopping and return your purchases to your room, with ease, before heading out for the evening. You can enjoy dining at the best restaurants, gambling at the most famous casinos or taking in shows from some of the most famous names in the business. Our Concierge will help you arrange whatever you want, whether it is a night on the town or a family outing. With Polo Towers Suites, you won't be taking a gamble when it comes to finding the best resort to plan your trip around. ... more   less 
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Also Known As:
Polo Towers Villas Hotel Las Vegas
Polo Hotel Las Vegas
Polo Towers Las Vegas
Polo Towers Vegas
Polo Club Las Vegas
Polo Las Vegas

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