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“Palace Station showing it's age”

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Palace Station Hotel and Casino
Ranked #131 of 263 Hotels in Las Vegas
Reviewed May 7, 2013

Hotel is showing it's age. A bit smoky in the Casino. People are nice other than the concierge
He was an idiot. Would not tell us where the shopping was unless he had a cross street. We are visitors we do not know the cross street. He should have a book of all shopping, attractions and any other trivia places we wanted to go. Tried to make us feel that we we idiots. Go away. We went to a few down town resorts and the were nice. Parking is not the issue anymore.

Room Tip: Stay in the Tower not the courtyard
  • Stayed: March 2013, traveled with friends
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2  Thank howcosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 7, 2013

If you're visiting Vegas on business, the Palace Station is probably the best kept secret in town. I stayed there about 12 times over the last year. I definitely recommend the luxury tower, though. The hotel is incredibly convenient to the Strip and Downtown and there's never any traffic or big hassle in getting in or out. The deals are amazing. It's a comfortable, folksy place. No Vegas attitude.

Room Tip: Go for the Luxury Tower
  • Stayed: March 2013, traveled on business
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2  Thank Hugh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

Thank goodness the visit was over a hot weekend in late April. There wasn't hot water in the showers but it was flowing in the sink. The entire bathroom could use a remodeling - shower head was at forehead level and the shower curtains did not protect water from splashing into the bathroom floor. The climitization unit was out of control and couldn't maintain a constant temperature as indicated in the thermostat. The TV unit does not communicate with the remote control unit (even after I tried using my spare batteries). There were no elevators for the second floors... so try not to bring lots of luggage upstairs. On the plus side, parking was not an issue.

Room Tip: Get a ground floor room unless you won't mind carrying luggage up the stairs yourself.
  • Stayed: April 2013, traveled with family
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2  Thank KKua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2013

If you want to experience slumming in Las Vegas, staying here is a perfect opportunity to do so. Due to the events taking place in Vegas, the majority of the hotel/casinos on the strip were sold out. Seeing that this place wasn't too far off the strip and a couple other websites have this listed as a 3.5 star hotel/casino, we thought it would be a good alternative. From the exterior appearance of the property, you can see that it is a little older and in poorer condition than exhibited in the online photos. When we checked in, I was informed that my reserved room had been sold because I didn't check in earlier than we did, and all that they had available were rooms in the hotel that is not connected to the casino. After a few frustrating minutes, we reluctantly agreed to stay rather than pay the cancellation fee and try finding another hotel at 11:00pm on a Saturday night in Vegas. Following the directions given by the check-in desk, we walked outside the casino, which was where the loading docks were and saw that the rear gates that allowed deliveries was wide open and people were walking in and out of the property, and there was NO security anywhere, NONE! We continued through the loading dock area and entered the separate hotel unit. Immediately inside, the smell of marijuana was so strong that you would have thought that someone just blew the smoke in your face. We walked down the hallway and up the stairs and found our room; there is no elevator in this building. Still, no security.

After we took our luggage to our room, we decided to go back to the casino for a meal and to gamble a little. On our way back to the casino, we found ourselves walking behind a group of what were clearly prostitutes and either someone who had just received their services or their pimp. These women weren't just wearing extremely skimpy outfits, it was apparently clear that they were prostitutes. Still the first floor of this detached hotel unit wreaked of marijuana. We got outside to the loading dock area, and the john or pimp was with one of the females and they were clearly involved in a drug transaction. This was right outside the entrance to the casino, literally 10 feet from the door, and it couldn't have been more blatant. STILL NO SECURITY! Once inside the casino, we went to the cafe and ate, the food was decent. After eating, we then decided to gamble a little before returning to our room. As we went around gambling my wife and I quickly began to notice several individuals that there were either glaring at me or blatantly eye-raping my wife. As the night carried on, one extremely creepy guy followed us from one end of the casino and to the other. We relocated about 4 times, and every time we moved, he would follow and end up near us. The first time, or even the second, could have been coincidental, but not the third and the fourth. It quickly became quite clear what he was doing or attempting to do when he moved in and occupied a seat directly next to my wife when there were several other chairs available in the area. After deciding that we had had enough of the seedy people and environment that we had thus far encountered, we returned to our room. While we encountered several security guards inside the casino, there was NEVER one security guard outside; not when we got there, not when we went to and from our room, not when we left. It was as if the security guards were scared to be outside.

The room was fair at best. The beds weren't comfortable, the pillows were so over stuffed that they were rock hard. The floor was dirty, especially the tile floor, it was so disgusting that I had to wear flip-flops in the shower to avoid slipping and also to ensure that I didn't get athlete's foot . While gathering everything before checking out, I looked under the bed to make sure I hadn't forgotten anything and found a condom wrapper.

Ultimately the service and friendliness of our waitress in the cafe, a couple of the dealers, and a cocktail waitress were the best part our stay at the Palace Station, everything else was a waste of time and money. I have never felt more unsafe at a hotel/casino. I have stayed at other Station casinos, and this one was by far the worst. Others rating the Palace Station have rated it high stating that it is a great value and give it a high rating. While not everyone in the casino was of questionable character, the number of those that were noted and encountered at night, forces me to believe that this is where Vegas' not-so-elite congregate.

We traveled to Vegas to visit family, enjoy a concert, and have a good time. Our good time ended as soon as we arrived at the Palace Station. Needless to say, we will NEVER, EVER return to this hotel/casino. As it was, I feel that we would have been better off sleeping in our car. Horrible rooms, even worse environment. Do yourself a favor and avoid this place. If you do decide to stay here, I strongly advise that you carry pepper spray, especially if you are a female.

  • Stayed: May 2013, traveled with friends
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3  Thank Dreese82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

I booked a room online at this hotel based in the picture that they have in their website, showing the backyard rooms. The room looks nice with a view to the garden. I've done this type of reservations before with other hotels and despite their low prices still they don't sacrifice on good customer service and room quality.
In this occasion though, the room was horrible. It appeared to be a exit passage turned into a room. The tv looks 20 years old, the telephone is vintage also and the floor in the bathroom was not clean. I saw hairs when I opened the door for the first time. We decided to stay there because we arrived late, otherwise I would had thought three times before staying at this hotel. Beside that the front desk person at the was not very friendly.

  • Stayed: April 2013, traveled with family
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2  Thank Lena G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

I've stayed at the Palace Station 3 times in the past few years and I like it. If you're going to stay at their hotel I strongly recommend upgrading to their Luxury Tower rooms, which you can only get to using the elevators near the check-in desk. In the evening, there is a security guard stationed in front of these elevators for added security and you have to show him your room key.

The worst thing about staying here is the high resort fee. With tax it's around $17 extra per night. I really wish they would lower the fee or just charge one flat fee for your entire stay.

It's located next to the expressway for easy access if you have a car, a little more than a mile west of the old Sahara casino. Plenty of free indoor and outdoor parking, but I always park in the covered garage attached to the hotel/casino. There's always security patrolling the lots on bicycles.

The Luxury Tower rooms are nice and I believe they are all non-smoking. I usually get a view facing north which gives you a good view of the Stratosphere and in the distance you can see the downtown casinos such as the Plaza.

The buffet is all the way on the other side of the casino (next to the sportsbook). You have to go up the escalator. They also have a Johnny Rockets restaurant and there's a Subway hidden next to the sportsbook. The breakfast buffet is cheap and a good value. (You could only get a coffee and a couple of donuts at Dunkin Donuts for the same price as the buffet). Make sure you show them your Player's Card and ID to get the lowest price. If you're used to cheap Vegas buffets then this one will be no different in terms of taste and selection.

There's a Starbucks near the gift shop and a 24 hour Cafe, which is really good. Service tends to be a little slow at the Cafe, so keep that in mind if you're in a rush. Their banana covered specialty waffles were very good and they have a great deal after 4pm for Prime Rib.

Lots of slot machines and games to choose from including $5 single deck blackjack. Keep in mind this is a locals casino and the people that play here tend to be older (40 and up).

Like most Vegas rooms the walls don't have a lot of soundproofing so you can hear the conversation in the room next to yours. Don't forget (like most Vegas hotels) you can check out of the room directly from the TV in your room. Just follow the instructions and you can view your bill and check out without having to wait in line downstairs. Leave the keys in your room and you'll all set.

Room Tip: Make sure you upgrade to the LUXURY TOWER rooms. Avoid the older Courtyard rooms.
  • Stayed: February 2013, traveled solo
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1  Thank Adam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

This hotel was priced so cheaply I didn't know what to expect!!!! It was very nice and clean as well as having plenty of stores and restaurants in the area. The breakfast buffet for 5 bucks could not be beat!!! It's not a strip hotel and was very relaxing guards were posted by the doors and I felt very safe

Room Tip: Book online for best pricing
  • Stayed: March 2013, traveled as a couple
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Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Station Hotel and Casino

Address: 2411 W Sahara Ave, Las Vegas, NV 89102-4343
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Casino Hotel in Las Vegas
Price Range: $72 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palace Station Hotel and Casino 3*
Number of rooms: 576
Official Description (provided by the hotel):
Unique hotel & casino designed to evoke the atmosphere of a turn-of-the century train station. ... more   less 
Reservation Options:
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Also Known As:
Palace Station Hotel Las Vegas
Palace Station Las Vegas

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