I travel to Vegas on a regular basis and usually stay on the strip but this time I thought I would give this place a try. Never again. We had booked a room in the courtyard as it sounded very nice but we were not told that our room would be just a few feet from a loading dock. All night we heard trucks backing up with the beep, beep, beep as well as the people talking and moving things. The walls are paper thin in this place and we heard everyone out in the hall and in neighbouring rooms. Absolutely horrible!!! We complained about the situation in the morning and they agreed to move us. We left about 8 and left our luggage with the bell captain and returned about 6 that night. No one seemed to know what was going on and the manager was very rude. They finally found us a room but it was on the second floor and no elevator. I simply said that would not work as I have lung cancer and I cannot go up and down stairs with a backpack and luggage. The response was "If you don't like it you can go elsewhere!" As it was a Saturday night we had to stay. The room was absolutely filthy with layers of dust everywhere. This complaint was dealt with quite quickly and the room was cleaned but we could not wait to get out of there. Since returning home I have called the hotel to complain about our treatment and while I was promised that the hotel manager would call I have heard nothing from him. I would never stay there again nor would I recommend it. There is also a "resort" fee which is for things such as using the pool and the gym. Those things use to be included in the cost of the room. These resort fees are nothing but a money grab on the part of hotels.
- Official Description (provided by the hotel):
- Unique hotel & casino designed to evoke the atmosphere of a turn-of-the century train station. ... more less
- Reservation Options:
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- Also Known As:
- Palace Station Hotel Las Vegas
- Palace Station Las Vegas