After 20 years of patronage - we have fallen out of love with the Orleans.
On a recent trip to Las Vegas for casino industry trade show - yes I work in the business -
we had an terrible room experience. It took us no less than 5 rooms to find one that was
finally only OK.
First room - huge stains on carpet in room - so moved down the hall. Bellman
never did show up to help us move our bags. Second room - looked ok, went to
dinner, came back to read paper and relax. Light bulb was burned out on the lamp. Picked up
the phone to ask for repair - PHONE NOT WORKING. Went down the hall to call on house phone. It took over 30 minutes to get a repair person up. He worked for 45 minutes trying to
troubleshoot the problem. He could not fix it - so moved to room # 3 at 10:30 at night. After
moving to the new room - Television would not turn on. On to room # 4 - moved us to a musty smelling room on a different floor. We declined that room and moved to Room # 5 - a non-strip view - at the end of hall. It had some musty smell. They said they could spray freshener - but we declined as it was 11:30 by that time. (The bath taps in this room had a big drip that could not be shut off.) We reported it in the morning - but it was never repaired during the two nights we stayed there.
We are not fussy people, just need a room that is clean, quiet and in working condition. The Orleans has clearly been skimping on maintenance. The housekeeping seems to not be even aware of the problems and all the staff seem to be ignoring problems. Bell staff were missing in action.
The hotel did not charge for the first night and a small food credit to compensate for our trouble. However, the 4 plus hours invested in finding a room left us with an permanent bad taste in our mouth about the Orleans. We will not be back and would not recommend it to anyone that cares about a clean decent accommodation. Las Vegas has much more to offer at much better levels of service.
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- Also Known As:
- The Orleans Hotel Las Vegas
- The Orleans Hotel And Casino
- Orleans Las Vegas
- Orleans Hotel Las Vegas
- Orleans Hotel Casino
- New Orleans Hotel Las Vegas
- Las Vegas Orleans Hotel