This is not the first time I've stayed at New York New York in Las Vegas, but I have to say I loved my stay at New York New York in Las Vegas. The staff is very friendly and they work with you. The room we got was a 1 bedroom suite and it was everything I expected. The pool was wonderful, not too many people and the water was just right. I can sum it it up by saying "I loved my stay at. Ew York New York Las Vegas."
Dear Nanie1102,
Thank you very much for the wonderful feedback you have shared with us. We are pleased to know you had such a tremendous visit and enjoyed all that we have to offer; from our pool complex to our guest rooms. We look forward to your next visit. Have a great day!
Sincerely,
Jessica R.
Guest Relations Specialist
New York-New York Hotel & Casino
MGM Resorts International
guestservices@nynyvegas.com
Stayed her for 10 nights in June. Rooms are comfortable . Had a few problems with the air con in that it was far too cold. Ended up getting a nasty cold on the first few days of arrival but maintence fixed the problem for us and got us some heat thank god . The hotel as a whole seems to blast the air con at maximum level making it very unfortable you want to exist the hotel as soon as you leave your room! . Lots of places to eat within the hotel , we tried a lot of them .The Mexican place was very good and breakfast at the Italian was very good value. Liked the casino area . Very freindly staff . Quick check in etc. No real wow factor like some of the other hotels have and the pool is rather small for a hotel this size.
Dear barney000,
Thank you so very much for the feedback. We are pleased to know we were able to meet your expectations and leave you satisfied with your visit. Please keep our resort in mind for your future trips to Las Vegas. Have a pleasant day!
Sincerely,
Jessica R.
Guest Relations Specialist
New York-New York Hotel & Casino
MGM Resorts International
guestservices@nynyvegas.com
Great hotel & location on the Strip. This hotel is definitely a "must see" while in Vegas if you're not staying here. All the restaurants & eateries in the hotel were so convenient. Room was nice & spacious. Rode the roller coaster - what a thrill!
We didn't realize we had to pay a daily resort fee of $30/day but apparently many hotels charge this.
Overall, highly recommend this hotel.
Dear Bella_Canada_12,
Thank you very much for the wonderful feedback you have shared. We are pleased to know you found our resort to be great and enjoyed all aspects we have to offer. We certainly look forward to welcoming you back in the future and creating, yet another, fantastic visit. Have a wonderful day!
Sincerely,
Jessica R.
Guest Relations Specialist
New York-New York Hotel & Casino
MGM Resorts International
guestservices@nynyvegas.com
This is my first visit to Las Vegas. I have enjoyed the hotel. Room is spacious, well decorated, clean and have a street view. the only drawback is that it does not have coffee machine. The toilet is also spacious and very clean. The hotel is on Vegas strip which make it almost near everything. The bad thing is that the hotel is very huge and one have to wait for sometime for elevators. Gym was excellent. and options for food is great.
Dear IbizaLoveYou,
Thank you very much for the feedback. We are absolutely delighted to learn you had such a pleasant experience and enjoyed all that we have to offer. We certainly look forward to welcoming you back in the future and creating, yet another, fantastic visit. Have a wonderful day!
Sincerely,
Jessica R.
Guest Relations Specialist
New York-New York Hotel & Casino
MGM Resorts International
guestservices@nynyvegas.com
This hotel is OK, the rooms were clean. The hotel is a little dated especially in the casino. The hotel staff were friendly but the staff in the shops, especially Starbucks were grumpy. We parked our car at the hotel, but drove out of the car park in the evening to visit a museum. When we returned we could not get back into the car park via the entrance we came in and out of before. I don't know Las Vegas and it was dark, i was trying to find where to park and we pulled over to ask one of the many people stood waving their arms moving traffic along. The guy shouted at us not to stop. Great service! NOT. We had no idea where to park as there was no signs saying "use another entrance" I was panicking as i did not know what to do. Eventually after been moved round and round by the people waving their arms we found another entrance, which lead us back to where the entrance was which we weren't allowed to enter. It seemed pointless and badly organised. I would not stay here again.
Dear EIriss,
Thank you very much for the feedback you have shared. We apologize we were unable to exceed your expectations and leave you dissatisfied with your visit. We will be sure to share these concerns with our management teams to address. We hope to have the opportunity to welcome you back in the future and make up for this experience. Have a pleasant day.
Sincerely,
Jessica R.
Guest Relations Specialist
New York-New York Hotel & Casino
MGM Resorts International
guestservices@nynyvegas.com
