This is one of those reviews that really could go either way. New York New York is by no means the newest hotel in Vegas, but it does remain one of my favorites. I still like the location though this major intersection isn't what it used to be with so much newer construction further down Las Vegas Blvd. The hotel lay out remains easy to navigate and appealing and generally the staff is welcoming and well trained. They also regularly run good specials and we were pleased to be able to take advantage of a seasonally discounted rate the week before Christmas.
Check in was good but we had issues with our room. The view out our window was directly across to another section of the building, looking down to air handling equipment below and making the inside of the room dark during the middle of the day. Additionally, housekeeping had not done a good job - like the housekeeper needed to get her vision checked!! Some plastic bits in the carpet as if someone had removed clothing tags, dirt in the drawers (I know, who uses the drawers - we didn't once we looked!) and a large clump of someone else's hair on the wall of the shower which kind of went along with the design of the marble tile, but not really! We reported our issues to the front desk and they said all would be taken care of. We went out for a walk and returned to the same issues we had reported. We complained again and were upgraded to a very nice suite which truly was not what we were noodling for but we did appreciate. Honestly, we wish the service recovery had not been needed, but the sincere apology and room upgrade did make us feel like we were listened to which is the true sign of good service in my opinion.
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- Also Known As:
- New York - New York Hotel Las Vegas
- New York Resort
- New York Las Vegas
- New York New York Las Vegas
- Ny Casino
- New York Hotel Las Vegas