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“lovely stay”

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New York - New York Hotel and Casino
Ranked #54 of 265 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed December 21, 2013

Travelled all the way from England for my 21st birthday and had a great time! Check in was quick and efficient and the concierge took our bags as we arrived from the taxi then we had to call once in room for him to bring them up, he hung around for a tip though! We booked a room with a king bed but on check in we were told if we wanted a non smoking room, it would have to be two queen size beds instead, but this was not a problem to us. The room was very clean and was cleaned everyday, with fresh towels and fresh bedding if you wanted. The location is great, at the top of the strip, opposite the MGM grand and next door to Excalibur and Monte Carlo. The hotel is huge with everything you need really, lots of restaurants and bars. The casino was quiet and relaxed and has waitresses offering complimentary drinks if you are gambling there. The spa was a bit of a disappointment as we travelled as a couple so wanted a chill day in the spa but they have separate sides for male and female. There is construction work being carried out to build a new York themed street outside of the hotel to match the inside. I would definitely stay here again, and would recommend this hotel to anyone :)

Stayed: December 2013, traveled as a couple
Thank Nataliexox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 27, 2013

Thank you for taking the time to share your valued feedback with us here at New York New York! We are so happy to hear you travelled all the way from England to celebrate your 21st birthday with us! Our Housekeeping staff works hard to provide clean and comfortable rooms for our guests and your kind words confirm their efforts. We would like to sincerely apologize for the shortfalls you experienced during your stay and we have shared your comments to our management team. We deeply appreciate your recommendation and we look forward to seeing you again in the near future!
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,822 - 8,828 of 17,269 reviews

Reviewed December 20, 2013

Visited here for my husband's birthday. Traveled with our 2 adult sons and had a wonderful time. The hotel/casino was very quiet (we were there last week) and that made it pleasant. The rooms were spotless and appeared to be recently renovated. Nothing broken or dirty. A pleasure! Housekeeping was very good. Front desk friendly and helpful. A debit card was lost and someone kindly turned it in to security and we retrieved it the next day without a problem. Stayed here before and really feel comfortable here. The Center Bar was great with exceptional service! Will surely return!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
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1  Thank profjan06nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 27, 2013

We are so thrilled to hear you chose to stay with us for your husband’s recent birthday! Some of our rooms have been recently renovated so it is great to hear that you liked your room and found it clean during your stay. The Center Bar is one of the many great bar options at New York New York and we are so happy to see that you received exceptional service there! We truly hope to welcome you back again soon!
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

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Reviewed December 20, 2013 via mobile

We enjoyed five nights at the hotel and found almost everything to be excellent. The room was a good size and there was no light or noise, which is always a good thing. The dinning options were numerous and every meal we had was outstanding. The wifi worked reasonably well throughout the hotel. The only complaint would be having to pay cover charge to enter several of the bars in the hotel. If you're a guest entry should be free. Otherwise, outstanding value for money and well worth considering.

Stayed: December 2013, traveled as a couple
1  Thank Matt_johnson86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 27, 2013

Thank you for the wonderful review! It is so great to see that you enjoyed 5 nights at our property and found almost everything to be excellent! New York New York works hard to provide a large variety of delicious eateries so we are thrilled to hear that you enjoyed them! We would like to sincerely apologize for the shortfalls you experienced with our bars. We have shared your valued feedback with our management team. We truly hope to see you again soon!
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

This review is based upon my stay in room 1028 but from what I heard from others staying there at the same time, my observations are pretty typical. I was attending a continuing education seminar, really, we were there to learn, not gamble!

Anyway, first thing I encounter is the room air conditioner / heater which was on and sounded like an idling old school Caterpillar diesel pump engine. And it was cold outside (yes Las Vegas gets into the teens sometimes in the winter) and I needed the heater! But I was tired, it was late, front desk said there were no other non smoking rooms available (on a Sunday night?) so I turned it off and went to bed. Maintenance did something to it during the day while I was "at school" and it did quiet down some; I was unpacked and decided I could deal with it.

So, the next night the flush chain breaks in the toilet. I called and maintenance was there in about six minutes and fixed it in about three more. I mean FAST! At nine PM! I reflected on that a while and found it interesting that the fellow had a cart which had everything he needed on it. And he was on duty in the middle of the night.

Also, the shower diverter valve comes off but you can use it by just shoving it back in and twisting 90 degrees. And don't twist it next time.

My friends in other rooms had similar stories. Observation; the hotel itself is at least twenty-five years old and despite a lot of repairs and maintenance it is getting a little brittle

The pluses? Yes there are pluses,the room was clean and has a really nice Samsung flat screen TV . The hot water is pretty much instant. And for $49 I loved it anyway!

Room Tip: Stay away from rooms that are close to the roller coaster. Friends with those rooms hated them; nois...
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  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kenmac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 20, 2013

Thank you for taking the time to share your detailed feedback with us here at New York New York. We would like to sincerely apologize for the shortfalls you experienced with your room during your recent stay. This is not the standard we hold and we have shared your review with our management team so we can look into this matter. We are thrilled to hear that our maintenance staff arrived to your room in a timely manner and that you enjoyed your TV in the room. Again, we truly apologize for your less than positive experience and we hope you will allow us another opportunity to impress you in the near future.
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013 via mobile

Our first time in Las Vegas and so disappointed with the hotel, the check in took ages and the first room we were given was disgusting and smelt awful, we complained and were given another room which was really poky and had two tiny windows. The decor at New York New York is tired and grubby looking especially in the rooms and after spending time wandering around all the big name hotels and casinos it is, in my opinion, one of the coolest looking from the outside but from the inside just old and tired, next time we visit we'll stay anywhere but here

Stayed: December 2013, traveled as a couple
3  Thank Chrissylocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 20, 2013

Here at New York New York we greatly value guest feedback. It is very important so that we can continually improve and make the experience the best for all of our guests. We apologize for the disappointments that you experienced with your room. We have notified the proper departments regarding the atmosphere and we will consider your review in future renovations. New York New York holds very high standards when it comes to. We hope you will allow us another opportunity to exceed your expectations in your next trip to Las Vegas.
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Very nice - The rooms NEED - Coffee Pots, alarm clocks and bottled water in room. The hotel was clean, the staff was great. The clerk at the front desk was the BEST! I was fine with everything. The steak house food was EXCELLENT! My only complaint was that the rooms need Coffee Pots, alarm clocks and bottled water in room.




Room Tip: Need Coffee Pots, alarm clocks and bottled water in room.
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  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ctimeforyouandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 20, 2013

Thank you sharing your experience at New York New York with us. It is wonderful to hear that you enjoyed your stay! Gallagher’s Steakhouse is one of the many delicious restaurants we offer and we are thrilled to hear you enjoyed it! We would like to apologize for the shortfalls you experienced with your room. We have shared your comments with our management team as it allows us to reevaluate some of our practices. We look forward to welcoming you back again soon!
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Every time I visit NYNY I have a great experience. The staff is friendly, the rooms are nice and the restaurants are good. The overall feel of the property is very fun and casual without having the scummy feel that a lot of the lower-priced hotel/casinos do. It's my favorite place to stay in Vegas!

Room Tip: You can hear things like coughing through the walls, which didn't bother me too much, but may bo...
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  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Janice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane R, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded December 20, 2013

Thank you for being such a loyal guest to New York New York! We are thrilled to see that you have a great experience with us every time you stay! We work hard to provide clean and comfortable rooms to our guests and your kind words confirm our efforts. We truly value your patronage and we can’t wait to see you again soon!
Best Regards,
Lauren Dowell
Guest Relations
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#23 Casino Hotel in Las Vegas
#25 Family Hotel in Las Vegas
#26 Spa Hotel in Las Vegas
#28 Luxury Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range: $93 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
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Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas

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