I booked this hotel for a romantic weekend getaway to see Zumanity. I carefully read the trip advisor reviews and booked a Spa Suite. We arrived at 8pm on a Friday night to a huge line at check in. Why? It's like a car rental with pictures of all the other rooms and pressure to upgrade. I was informed that the Spa Suites do not come with views (contrary to reviews on this site) and ours would be on the 6th floor looking at the parking garage. Not exactly what I envisoned for a romantic stay. I bit the bullet and upgraded to the Ziggurat Suite described as 1100 plus square feet featuring elite amenities.
We did not spend much time in the room but immediately dropped our bags and went out. Upon closer inspection in the morning the room was a wreck, the shower (see pics) was full of black mold, the TV in the bedroom was broken (not to mention from 1950), the speakers on the second room TV were broken and dangling, and we found out later the jacuzzi was broken. I complained to the front desk in the afternoon and was offered a downgrade to another room or for housekeeping to come and fix the problems. Since we had limited time to get to Zumanity, I opted for housekeeping while we were out.
Housekeeping came and fixed the one TV that did not work at all and caulked right over the black mold (see pic). Yuck.
I did expect from the reviews a bit of a budget hotel but I expect my room to be clean and upgraded with nice amenities. There are much better options to stay at in Las Vegas than this hotel and I highly recommend some research before booking a room here.
I will say that the restaurants, casino and Zumanity were all top notch. The hotel did offer accomodations after the fact for the uncleanliness. But, the fact is that mold didn't grow overnight when the last guest left and you don't want to deal with this situation on your vacation. The hotel is just not clean.
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- Also Known As:
- New York - New York Hotel Las Vegas
- New York Resort
- New York Las Vegas
- New York New York Las Vegas
- Ny Casino
- New York Hotel Las Vegas