Check in issue:
My name was the only one on the reservation, My plane arrived late, so my travelmate was unable to check in. Once I knew I was going to be late, I called the desk and attempted to put the other persons name on the reservation. They explained that since I got a special deal through being a rewards program member, they wern't able to check my room in without me. OK - I get it... sucks but I get it.
When I finally arrived they asked me if I wanted an upgrade to a really nice suite, it was only going to cost me $89. (Since my initial room was only $49 it didn't feel like that much more). Once I realized it was $89 in addition to the $49, I declined the offer. They then told me that the only normal rooms they had for my reservation left were smoking, or I had to make the upgrade (and pay roughly 3 times my original booking price) in order to get a non smoking room.
At that point I told them a smoking room wasn't an option for me. I got my phone out and started calling other hotels to find another arrangement for me because at this point I felt like with all my troubles they should have just bumped me to the upgraded room at no charge.
All the sudden, within the span of 2-3 minutes of me trying to make other arrangements at another hotel, they just happened to find a non smoking room. I was thankful for that, but I was ready to leave and never come back to this hotel again. Which is a shame because the hotel is decent and the eateries are good too. It's a good spot to easily access the following hotels (luxor, Excalibur, planet hollywood, mgm, mandalay bay, ..) Not my favorite part of the strip but the best place to stay when I have business meetings in luxor or Excalibur..
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- Also Known As:
- New York - New York Hotel Las Vegas
- New York Resort
- New York Las Vegas
- New York New York Las Vegas
- Ny Casino
- New York Hotel Las Vegas