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MGM Grand Hotel and Casino
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Reviews (20,456)
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Reviewed July 29, 2013

We were all looked after so well - we were on 12th floor grand king rooms really big excellent nothing too much trouble plenty of white fluffy towels really clean rooms picture windows could see the planes take off and land

Room Tip: We were on 5th floor originally in a petite king very modern stylish room only reason changed because rest of family on 12th floor had we been by ourselves would have been happy with room moved to a grand king room huge cold have 15 people in room of an evening and still had room for more.
  • Stayed: July 2013, traveled with family
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Thank minikitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Check in was not well organized with a 30+ minute wait in line. Room was average. Food at Wolfgang Puck's was ok but nothing outstanding. Had tickets to Cirque de Soile which were bought 1 month in advance but the show was cancelled - yet we were never notified! Fortunately the ticket office was helpful in arranging the refund. Also ate at Emeril's spot at the MGM - nothing spectacular.
Overall average accommodation as well as food options.

Stayed: July 2013
Thank Deb B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

The hotel was great. The service was great. The maid organized my bathroom products and I guess decided to take my favorite eyeshadow. I guess she thought I'd never notice and a tip was due her. Too bad it was one that I had specifically purchased to wear on my wedding day. I'm feeling a little hurt. Other than that my stay was great. First trip to Vegas. I learned to not let the maid service clean the room.

  • Stayed: July 2013
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Thank Marriedtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

Jerry, front desk was very helpful checking us out today, appreciate it very much...but checking in was another story....service person not friendly at all, did not smile or greet like the others, kinda of in a rush....check in was July 25th at about 12:30 to 1pm

  • Stayed: July 2013, traveled on business
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Thank Jim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded July 29, 2013

Dear Jim Y:

Thank you for telling us about the great service you received at check out. We think that you deserve this kind of positive treatment all the time, so we apologize that your check-in was not as pleasant. We will look into these concerns so that they are not repeated. We hope to see you again soon.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2013

Vegas first timer so can only comment on one hotel experience. The MGM is huge and as you walk into the foyer and see the quantity of check in desks you know it!! Check in was a breeze as we arrived at a good time of the week and a good time of the day....the lady at the desk was sound (helpful, engaging, gracious....to non Irish speaking readers ) and did her utmost to move us to another room. A more expensive one to be honest ....but we just wanted a room with a bed, shower and a door to lock!! Hey...we ARE in vegas!! Room was standard, but nothing about it was!! Super bed, shower and a fantastic HD TV...with a variety of channels.
We ate the buffet in the hotel on a few breakfasts and evening dinners and were delighted with the choice and price.
The food was not gourmet style but a huge choice and great taste!!
The hotel is for gambling , gambling and more gambling....everything else is a distraction both for the residents and the owners alike!! But there are more things to do...the pool area is great though Hot and crowded great place to chill. We went to the Cirque show, KA, and were left spellbound. Most enjoyable experience of my trip!
TIP. Book your visit to the show prior to arrival, at least a week or you may lose out,,,we learned this too late and lost out on one show.We had two shows as part of our trip / deal...and did not know about the prior booking stuff...book early my advice!!

overall a great stay. hotel is GRAND and worth seeing. But if I ever go back I will try another one just for a change!

Room Tip: Upgrade if you intend sleeping...otherwise don't bother!!
  • Stayed: June 2013, traveled as a couple
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Thank Daz131169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded July 29, 2013

Dear Daz131169:

We are so pleased to know that you had a wonderful time with us. We have lovely entertainment like our Cirque Du Soleil production show Ka. We also have nice rooms and dining for our guests. Gaming here is fun and exciting too. It would be great if you came back and visited us again soon. Thank you for sharing your comments.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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