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MGM Grand Hotel and Casino
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Reviews (20,069)
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8,454
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14,798 - 14,803 of 20,069 reviews
Reviewed June 24, 2013

the room and the service and the food was great all the employees that we met were very helpful and knew how to help and solve the problems that we had and help fix all the problems we can't wait to go back and have another great time .




Room Tip: very well clean
  • Stayed: June 2013, traveled with family
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1  Thank Dickie2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

We have visited Las Vegas many times over the years and decided to try the MGM Grand for this visit. We were not disappointed. Parking in the self-parking lot was easy and the hotel was very accessible from the lot. Although there was a long check in line, there was an attendant keeping everything moving and answering any questions. We were quickly checked in and we had exactly the room that we requested. In fact, we were upgraded to a "Stay Well" room. The room was very clean and beautiful. Our stay was great. The room was promptly made up every morning. We enjoyed dining at the food court. The pool area was great. We also dined by the pool for lunch one day. All the food we had at the resort was delicious. The monorail station is at the MGM Grand which made it very convenient for traveling up and down the Strip. All in all, we enjoyed our stay at the MGM Grand and would definitely stay there again.

  • Stayed: June 2013, traveled as a couple
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1  Thank TroyFan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded June 25, 2013

Dear TroyFan3:

At MGM Grand, we seek to provide our guests with a truly positive experience through all phases of their stay. From the time you arrive to the moment of departure, our focus is on your complete satisfaction. We strive to anticipate the inevitable challenges that arise from the complications of travel, and utilize a proactive approach to insure a pleasant experience. We take action because you deserve a truly exceptional time. We seek to be the paragon of service at MGM Grand, and we match this dedication with unmatched resort amenities. Our guests deserve the best, and our aim is to deliver the best with each and every visit. Thank you for staying with us, and please visit again soon.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

fantastic. would have gone spa before had I known how much I would have enjoyed it. The extra was well worth it, and celebrating our anniversary was a wonderful choice. Our next trip to Vegas will definitely, without a doubt, be MGM and the spa suite.. we had the non-view of the airport, which was my choice.. couldn't have been better. Very very pleased and would be, if not higher level choice, choice this level of our stay a definite.

Room Tip: none ... was great... we were very pleased.
  • Stayed: June 2013, traveled as a couple
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2  Thank Martha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded June 25, 2013

Dear Martha M:

One of the many exquisite results of our Grand Renovation has been the delightful outcome of our room and suites. Our Tower Spa Suites have proven to be a genuine boon for those patrons seeking a healthy dose of in-room leisure and invigoration. A little extra will get you a lot, and these tastefully decorated, well appointed accommodations are just the thing to make the romantic visit a divine experience, or a panacea for the weary traveler to feel whole again. We are so glad you enjoyed this experience. Come back and see us again; the water is perfect, the bubble jets are sublime, and your sanctuary awaits at MGM Grand.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

We stayed at this hotel 9th-17th June and loved every single minute! We were checked in by "James" and during check in procedure, we suggested maybe upgrading because it was my husband's birthday. James showed us the upgrading options, however we decided we would wait and see what our room was like first before making a decision, On arrival at our room, we were absoutely delighted. We had a petite king - the room was huge and we had a great view. There was absolutely no need for an upgrade. Thanks James! The pools are great and the staff are very friendly and helpful. This was our second visit to the MGM and certainly will not be our last.

  • Stayed: June 2013, traveled as a couple
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1  Thank mudzerooski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded June 25, 2013

Dear mudzerooski:

Options and choice compliment individualized attention to help manifest the complete service experience for our guests. Our accommodations come in many forms and appointments. Like the diverse facets of a traveler’s agenda, the specific needs and preferences of our eclectic patronage reign supreme at MGM Grand. No two guests are the same, so we treat everyone as the individuals they are. We are glad you enjoyed your room, but don’t hesitate to consider sampling a different room type on your next visit. And just as you enjoyed our Grand Pool complex, a day at Wet Republic, our Ultrapool, just might be up your alley! Thank you for returning, and we hope to see you soon.

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

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Reviewed June 24, 2013

my husband and i have stayed in a dozen different hotels in and around las vegas and we think the mgm grand is the best place to stay on strip. the area around it, easy walking, is the most exciting part of the strip.. easy walk to new york new york, planet hloiwood, bellagio etc. and the pools are fantasic, no problems getting a sunlounge, as there is plenty of room around the 6/7 pools. great service too. although it can take you a day or two to get your bearings as the place is huge. but its well worth it.

Room Tip: we spent 2 nights in the cheapest room, which was good. the following week we returned and upgraded to a reburished junior suite (i think thats what it was called, lol), it was a little extra, but well worth it (4 nights)
  • Stayed: May 2013, traveled as a couple
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1  Thank redtweak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded June 25, 2013

Dear redtweak:

“The best spot on the strip” you say? We can’t agree more! A prime location helps make accessing the world famous Las Vegas Strip convenient and enjoyable. That is, of course, if you actually feel compelled to ever leave our property! MGM Grand has so very much to offer, you might never want to go any place else. Unbeatable service combines with an unprecedented amenity and entertainment compendium. We hope you have the chance to visit again soon. With all there is to see and do here, your next adventure awaits you!

Sincerely,



Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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