I went there with my Mother and I requested separated beds when I booked it. When I checked-in, FO agent #1 answered in this way: "Sorry Sir, You have booked through booking.com. You can contact and complain to them about your issue." I was so shocked and I didn't know how to answer to so much rudeness from a so-called 5 star hotel receptionist and I also saw my mother was really tired so I just paid the upgrade to the twin bed room. That night we went back to the hotel quite late since we checked-in at 4 pm and we had to leave the next day. So I contacted the front desk to ask for a late check-out. I called and FO agent #2 answered me in this way after my kind request for my mother to rest a bit more: "Sorry 12 is max. Nothing else I can do". During the Check-out FO agent #3 was very professional but so cold and never smiling. Concierge was rushing and never really offered good alternatives about places to go and eat during our short stay and the Sunday Brunch buffet was worse than Disney Land buffet (due respect to Disney). They didn't even provide basic amenities like tooth brush and tooth paste so we had to call and wait for 30 mins before delivery. Definitely not a 5 star experience.
This is pity because it is such a great establishment with an amazing casino and Hakkasan was just amazing!
I hope the Checkin and Checkout experience can improve.
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- Also Known As:
- Mgm Grand Hotel Las Vegas
- Mgm Hotel Las Vegas
- Mgm Grand Hotel Casino
- Mgm Las Vegas Hotel
- Mgm Casino