We just had an absolutely wonderful experience (first time at this property) for our 19th anniversary. The "suite rooms" at the newly remodeled MGM are nicer than "luxury rooms" at many other hotels. Our first great experience was with reservation agent Alex, who booked us into a 23rd floor room overlooking the Strip. However, we had already let them know we would be willing to upgrade (at our own modest cost) as soon as possible to a "spa suite" - the excellent suite room but with a small jacuzzi. Through variious inventory problems and a bit of misunderstanding we werre able to upgrade instead for two nights to a penthouse suite (almost 900 square feet and a huge jacuzzi -only one such room per floor).
We stayed almost the entire three days within the MGM - helping to screen new TV shows, enjoying the very long lazy river and the excellent Wolfgang Puck themed restaurant - all on site.
Of course, there will always be problems from time to time but it is how management responds to these problems that makes all the difference. In this case, the guest services manager was very professional, really saved the day, and earned a long-time customer.
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- Also Known As:
- Mgm Grand Hotel Las Vegas
- Mgm Hotel Las Vegas
- Mgm Grand Hotel Casino
- Mgm Las Vegas Hotel
- Mgm Casino