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“March Madness 2013” 4 of 5 bubbles
Review of MGM Grand Hotel and Casino

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MGM Grand Hotel and Casino
Ranked #67 of 264 Hotels in Las Vegas
Certificate of Excellence
Phoenix, Arizona, Usa
1 review
“March Madness 2013”
4 of 5 bubbles Reviewed March 26, 2013

I typically only stay at MGM Grand. I am very familiar with the property, as I typcially travel to Vegas multiple times per year. I have had very few, if any issues and love the location., definitely no major issues. Tram access, transportation access and proximity to airport make this very attractive to me. Would like to see more prompt service from beverage staff on the gaming floor but overall, great experience everytime.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Matt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Matt O:

Thank you for your continued patronage. We know that in order to keep you coming back to MGM Grand we must offer the complete resort experience. With our convenient location, fantastic new renovations, unmatched entertainment, and exceptional service, our mandate is to ensure your complete satisfaction.

As a seasoned traveler, we appreciate all of your observations. We apologize for the shortfalls in cocktail service that you encountered on the casino floor. This manner of feedback allows us to continue to improve upon our performance, so that we might offer you exceptional service during every visit. We look forward to serving you again. And thank you for staying at MGM Grand.

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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17,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
San Angelo, Texas, Usa
1 review
5 of 5 bubbles Reviewed March 26, 2013

We stayed at the grand because we saw the new rooms on display and thought they would be nice. They were everything we thought they would be and more , very comfortable and very inviting. Our stay was great .

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Judy H:

We would like to thank you for your feedback regarding the newly remodeled room that you stayed in. We also appreciate both your very kind remarks about the décor and furnishings, as well as the provided in-room amenities. At the heart of our “Grand Renovation” is guest preference and enjoyment. Your insights will provide valuable information indeed.
We truly value your remarks, and look forward to serving you again in the future.


Sincerely,
Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagan
2 reviews
5 of 5 bubbles Reviewed March 26, 2013

Everything went great the hotel room was very clean and large. We had a very fun trip and will be back to the MGM for sure. We used the tram the whole time we were there and that helped us get around the strip. The buffet was outstanding and the desert was absolutely amazing!!





  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JaisaZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear JaisaZ:

How wonderful it is to hear that you had such a remarkably good time! We are grateful for your feedback, and find it most encouraging. With beautifully updated rooms, and easy access to anywhere on the Strip, MGM Grand is the center of entertainment and excitement in Las Vegas!

It is also great to know that you enjoyed our Grand Buffet. With so many delicious selections to savor, it can be hard to leave room for dessert, but it is well worth it if you do! Thank you for your compliments and your business. We look forward to serving you again.

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Georgia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

This was our first trip to the MGM Grand and we really enjoyed it. It is like a party all the time. The ne renovations are great and the rooms look great. The main buffet ws oe of the best we have had in Las Vegas. It had anything you could possibly want to eat and then some. Can't wait to get back.

Room Tip: Ask for an upgrade AFTER you get there. And definitely try the SPA.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Tim H:

Whether you are seeking the calm respite of a relaxing vacation, (perhaps with a visit to our Grand Spa) or the frenetic excitement and nonstop action of our casinos and nightlife scene, MGM Grand has it all. Our renovations have produced some stunning results, and revitalized mainstays like our Grand Buffet continue to impress. We appreciate your candid observations, and hope to provide you with the unforgettable moments you have come to expect from MGM Grand.

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 26, 2013

My first initial reluctance to stay at MGM was that I heard it's "So big you get lost and you feel like a number".
Well, those same people must get lost in their own town, since my wife and I had no problem finding anything and even each other.
The casino is laid out nicely, and the rooms really are convenient to the main casino floor.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Donsterman:

It is true that MGM Grand offers an unprecedented concentration of exceptional resort amenities, set within the convenient layout of a pedestrian friendly location, and housed within a lavishly appointed complex. Our truly grandiose establishment allows our patrons the luxury of the comprehensive Las Vegas experience. Many guests find that they never need to leave when they stay with us, even during extended visits.

We balance the majesty of our impressive physical property with a culture of exceptional customer service, stoutly dedicated to serving the individual needs of our diverse patronage. Thank you for your endorsement. We hope to serve you again soon.

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
5 of 5 bubbles Reviewed March 26, 2013

This is a great hotel. Would recommend it to anyone. Staff was very courteous, helpful and went out of their way to assist us. Handy to transportation and shopping, not only in the hotel itself. If at all possible, your wish is their command.



  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marjorie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Marjorie M:

Thank you so much for your gracious endorsement. We seek to compliment our extensive array of resort offerings with an all encompassing dedication to unmatched customer service. Every team member at MGM Grand embraces their role as the consummate “Entertainment Authority” by providing the involved, attentive, and proactive customer service our patrons have come to expect. We appreciate your compliments, and look forward to seeing you again at MGM Grand.

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

The rooms we got had not been updated, this didnt really bother us. The complex is fantastic!, everything you could possibly need under one roof. Would I stay again? Most certainly, sooner rather than later I hope.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this review, March 27, 2013
Dear Clark K:

Thank you for your delightful evaluation of MGM Grand. The comprehensive resort experience can only be attained by creating an atmosphere of dedicated service and by providing the finest in Las Vegas resort amenities. There is so much worth seeing and doing, that we hope you return sooner rather than later!

Sincerely,


Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Property: MGM Grand Hotel and Casino
Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#29 Casino Hotel in Las Vegas
#29 Spa Hotel in Las Vegas
#30 Luxury Hotel in Las Vegas
#31 Business Hotel in Las Vegas
#32 Family Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
TripAdvisor is proud to partner with Prestigia, Despegar.com, Expedia, Travelocity, Booking.com and Jetsetter so you can book your MGM Grand Hotel and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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