We stayed at the MGM Grand to attend the Pac 12 Basketball Tournament. The convenience of being in the hotel during an 11 game tournament cannot be underestimated. But:
It took 30 minutes to check in. At 10:00 p.m. With about 12 positions open. On a Tuesday. In the past, I had always said that the MGM was able to process folks through resgistration far better than other large Vegas hotels. Our friends also waited 30 minutes, arriving a few minutes behind us, and then their pre-reserved and paid-for room (a spa suite) was not available. No upgrade offered. They were simply told to go wander, with their carryon luggage (which they did not wish to check) until a room was made ready. Unsatisfactory.
Our room was very generous sized. The bed was a little soft for my taste, but that is typical of hotels No refrigerator or coffee in the room. The room has electric blackout and sheer drapes. (You can get a refrigerator for $25 per night.)
So why the downgrade?
I'm fussy. I like my toilet seat actually bolted to the toilet. I can handle that task at home. I don't have to handle it in a hotel. And the problem could not have been missed by the maid.
The electric blackout shade stopped working. Repaired promptly.
The automated wake up call failed the first day. The hotel's solution was to replace the clock. Since the automated system confirms your entry, the hotel had no explanation. And no explanation for replacing the clock. And callimng us to confirm the clock had been replaced when I did not complain about the clock.
Breakfast at the coffee shop, the Studio Cafe, was well over $100 for 4.
Studio Cafe was closed at odd times, including at breakfast time on a Saturday. Not that we wanted to go back.
The sandwich shop closed at about 5:30 p.m. one night with 10,000 people going to walk by going to a basketball game.
Pools close at 6.
Starbucks is more expensive here than at New York New York, same ownership. Across the street.
The hotel charges a resort fee of $25 per room per night. For that fee, you cannot use the spa facilities such as steam room and sauna. You used to be able to do that. The resort fee gets you free internet, use of the pools (which, as I said, close early), and use of a cardio room which is a converted suite with about a dozen pieces of equipment. For a 5,000 room hotel. It's bad enough thast a hotel adds a "resort fee", but worse when that fee doesn't include all of the resort facilities. From past experience MGM owns the spa. Just another way to add fees.
Last, the hotel advised on check in that because of on going TV upgrades, TV service would periodically go out. One night, watching Leno, TV service went out 4 times, once for five minutes. If you are going to charge full freight plus a resort fee, you simply do not get to tell me that one of the typical ammenities included in the price would be unavailable at times but no adjustment made.
And it's Vegas. Drunks will run past your door, banging on every door and yelling at the top of their lungs every hour on the hour. We came back on Saturday night and the group in front of us literally banged on every door. Drunk. We caught up to them as they entered the room next to us.
Would I stay here again? Yes, if I was in town for an event at ther MGM. If not, stay elsewhere.
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- Also Known As:
- Mgm Grand Hotel Las Vegas
- Mgm Hotel Las Vegas
- Mgm Grand Hotel Casino
- Mgm Las Vegas Hotel
- Mgm Casino