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MGM Grand Hotel and Casino
Ranked #80 of 264 Hotels in Las Vegas
Reviewed March 17, 2013

We stayed at the MGM Grand to attend the Pac 12 Basketball Tournament. The convenience of being in the hotel during an 11 game tournament cannot be underestimated. But:

It took 30 minutes to check in. At 10:00 p.m. With about 12 positions open. On a Tuesday. In the past, I had always said that the MGM was able to process folks through resgistration far better than other large Vegas hotels. Our friends also waited 30 minutes, arriving a few minutes behind us, and then their pre-reserved and paid-for room (a spa suite) was not available. No upgrade offered. They were simply told to go wander, with their carryon luggage (which they did not wish to check) until a room was made ready. Unsatisfactory.

Our room was very generous sized. The bed was a little soft for my taste, but that is typical of hotels No refrigerator or coffee in the room. The room has electric blackout and sheer drapes. (You can get a refrigerator for $25 per night.)

So why the downgrade?

I'm fussy. I like my toilet seat actually bolted to the toilet. I can handle that task at home. I don't have to handle it in a hotel. And the problem could not have been missed by the maid.

The electric blackout shade stopped working. Repaired promptly.

The automated wake up call failed the first day. The hotel's solution was to replace the clock. Since the automated system confirms your entry, the hotel had no explanation. And no explanation for replacing the clock. And callimng us to confirm the clock had been replaced when I did not complain about the clock.

Breakfast at the coffee shop, the Studio Cafe, was well over $100 for 4.

Studio Cafe was closed at odd times, including at breakfast time on a Saturday. Not that we wanted to go back.

The sandwich shop closed at about 5:30 p.m. one night with 10,000 people going to walk by going to a basketball game.

Pools close at 6.

Starbucks is more expensive here than at New York New York, same ownership. Across the street.

The hotel charges a resort fee of $25 per room per night. For that fee, you cannot use the spa facilities such as steam room and sauna. You used to be able to do that. The resort fee gets you free internet, use of the pools (which, as I said, close early), and use of a cardio room which is a converted suite with about a dozen pieces of equipment. For a 5,000 room hotel. It's bad enough thast a hotel adds a "resort fee", but worse when that fee doesn't include all of the resort facilities. From past experience MGM owns the spa. Just another way to add fees.

Last, the hotel advised on check in that because of on going TV upgrades, TV service would periodically go out. One night, watching Leno, TV service went out 4 times, once for five minutes. If you are going to charge full freight plus a resort fee, you simply do not get to tell me that one of the typical ammenities included in the price would be unavailable at times but no adjustment made.

And it's Vegas. Drunks will run past your door, banging on every door and yelling at the top of their lungs every hour on the hour. We came back on Saturday night and the group in front of us literally banged on every door. Drunk. We caught up to them as they entered the room next to us.

Would I stay here again? Yes, if I was in town for an event at ther MGM. If not, stay elsewhere.

  • Stayed: March 2013, traveled with friends
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Thank SoCalTraveler91356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded March 18, 2013

Dear SoCalTraveler913:

Thank you for taking a moment to provide feedback through TripAdvisor. The concerns enumerated in your review are extremely important, as they afford us the opportunity to both evaluate and potentially improve upon the culture of service we seek to foster here at our property.

At MGM Grand, we desire above all else to create a premier Las Vegas resort and entertainment destination unlike any other. We endeavor to provide the best in individualized service, world class entertainment, and breathtaking amenities. Your observations help contribute to this end, and we will certainly utilize them when focusing on ways to enhance both the individual and collective experiences of our guests.

We are thankful for the opportunity to serve you, and will redouble our efforts to provide a more satisfying and thoroughly memorable visit in the future.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand - Las Vegas
LP:

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14,860 - 14,866 of 18,844 reviews

Reviewed March 17, 2013

If you want an incredible experience in Las Vegas, go to the MGM Grand! The hotel is amazing and the staff is top notch. The rooms have been refurbished to a beautiful degree. Don't stay anywhere else.



  • Stayed: March 2013, traveled on business
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1  Thank sfeisin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded March 18, 2013

Dear sfeisin:

Thank you for your fantastic review! Such gracious comments are indeed appreciated. As you have discovered, our renovated rooms and furnishings are designed to provide the most comfortable and luxurious experience for our patrons. Personalized hospitality from every team member means you can expect a top notch service experience. We know that creating the complete resort destination means offering a wide array of world class amenities, as well as attentive, involved customer service.

Your patronage and your observations are definitely gracious indeed. Come visit us again soon.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Loved the remodeled rooms, casino area is still undergoing remodeling but easy to work around. Restaurants excellent, service great. No complaints! We had 3 couples on our trip and everyone was very pleased with their rooms. We had an issue with our TV remote volume not working,we called before leaving the room and it was replaced by the time we returned. Nice amenities, resort fees were comped with use of MLife card at casinos and restaurants. All rooms have remote controlled black-out shades to make sleeping so nice!

  • Stayed: March 2013, traveled with friends
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Thank Janet W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded March 18, 2013

Dear Janet W:

Your generous feedback is very much appreciated. Thank you for your patience in dealing with our construction, and for sharing your comments regarding your stay.

At MGM Grand, all aspects of the guest experience should provide memorable moments. When you dine at our restaurants, you can count on the fare and service to be top notch. When you enjoy gaming in our casinos, you know excitement and energy will be palpable. When you deal with our comprehensive loyalty program, Mlife, you can rest assured that you are getting the best value and most complete Las Vegas experience as a result. And when difficulties do arise, you should know that an amiable remedy is in short order. We strive to provide the finest in service, amenities, and overall satisfaction.
Your feedback regarding our newly remodeled rooms is particularly gracious. With updated décor, furnishings, and amenities, our rooms are a marvelous example of deluxe accommodations.

Thank you again for all your feedback. It is most welcome indeed. We value your business, and hope to serve you again soon.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

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Reviewed March 17, 2013

For our first trip to Vegas we booked a last minute flight and hotel package deal for the MGM Grand. It was a beautiful hotel and we had a great time. We stayed in the Petite King in the West Tower. Some people mentioned they thought the rooms were small and they are smaller than the Grand King rooms, but they were nice and modern. The bed was comfortable and the room was always clean. We didn't have a good view since we were only on the second floor, but the best part of the West Tower is the easy access to the Las Vegas Strip through the West Wing Bar. The pool was amazing. The Lazy River was definitely a cool feature. We took our own drinks down to the pool, as the drinks at the pool bar are expensive.

We had fun exploring the area and rented a car to get to some other places. My husband enjoyed going to Count's Kustoms and the people there were very welcoming. They have merchandise for sale, so my husband got a few things there. We were there during the week when they were working so we saw Roley and Scott from Count's Kustoms and Corey (Big Hoss) from Pawn Stars! Afterwards we went to Pawn Stars, but the line in the afternoon was really long, so we decided to go back the next morning. The line moved a lot faster, but then we couldn't stay long as they were going to start filming. All of the guys were there, but they stayed in the back. We took some pictures and some people were buying t-shirts and other souvenirs. We went to the Kardashian Khaos store in The Mirage, but you are not able to take pictures there. I bought a pen as a souvenir. We also drove out to the Hoover Dam, which is also a must-see!

Great food at Le Burger Brasserie in the Paris Hotel and we enjoyed the brunch buffet at the Monte Carlo. You can get coupons from the Tix4Tonight booth for the buffet and it was delicious!

At night we went to see shows. There are so many amazing ones available! We got our tickets from the Tix4Tonight booth, which can be found in various locations. One night we saw Recycled Percussion, which was so cool! I would definitely recommend it! The next night we saw Cirque Du Soleil Ka at MGM and it was amazing! So many things to see and do! We would love to go back!

Stayed: March 2013, traveled as a couple
1  Thank LandR80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded March 18, 2013

Dear LandR80:

Thank you for sharing your comments regarding your recent visit to MGM Grand.

Please know that we are truly grateful for your magnanimous observations regarding your Petite King accommodations in our West Tower. It is satisfying to learn that this modern-styled and unique room type was able to exceed your expectations for comfort and convenience. We also appreciate your pleasant and candid assessment of our Grand Pool complex. The summer heat is no match for a day at our Lazy River!

As a very popular and centrally located Strip property, MGM Grand offers the finest in excitement and entertainment. With an unparalleled service culture, all of our team members are “Entertainment Authorities,” dedicated to providing an unmatched experience here at our resort. But our sister properties, and Las Vegas in general, certainly have a lot to offer as well. As you mentioned, our convenient location is a great home base for the rest of your vacation adventures. Your complete satisfaction is our objective, both inside or outside MGM Grand.

We truly value your remarks, and look forward to your return to MGM Grand.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

Just came back from Vegas and stayed at MGM for 4 nights. This was my second time in Vegas (I stayed at Bellagio my first time). Although the hotel was fine, I expected a lot more from a hotel that claims to be a 4+-5 star hotel. We had a room on 2nd floor of West tower. I knew not to expect anything with a fantastic view since we booked through Expedia, however, I did not expect our room "view" to be a wall...

Positives
-location on strip provides easy access to everything
-water pressure in shower was awesome with instant hot water
-fairly clean room
-room was very quiet - we never heard neighbours and the hotel was PACKED
-strong wifi in room
-hotel and casino staff friendly and helpful
-good variety of food within hotel (go to Tropicana for Starbucks, it's cheaper than Grand)
-if you are a gambler, this was one of the busiest casinos we saw this week...

Negatives
-hotel was SO busy (PAC-12 tournament going on which we did not know about ahead of time...we would have picked a diff hotel had we known)
-security to towers where hotel rooms were was limited, just use card to get in. We saw people holding door open for huge groups of people countless times, meaning anyone was getting in. At Bellagio, you couldn't even get near an elevator without your room key (guards would not let you in)
-there were a few bums floating around the casino - had this been the Bellagio, the bums would never have made it near the casino floor
-rooms were clean, but not super clean
-leftover room service trays & dishes left in hallways for more than 24 hours

Overall, I would stay here again. No major complaints, just don't expect the Grand to be a 5 star hotel, because it is not. It is clean, reliable, in a great location, and considering how many people were there this week, limited issues.

Room Tip: Avoid first floor in West tower - everyone has to walk past your room to get to elevators! I felt ba...
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  • Stayed: March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Thank blu_eyes00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori P, Manager at MGM Grand Hotel and Casino, responded to this reviewResponded March 18, 2013

Dear blu_eyes00:

Nothing helps us gauge our performance like honest, straightforward, and thorough feedback. As we commit ourselves to providing our guests with truly memorable moments, observations like yours give us the insight to measure, evaluate, and strengthen our performance.

MGM Grand consistently strives to create the Las Vegas resort and entertainment destination our guests have always imagined by offering premier hotel amenities and the highest level of customer service possible. While it sounds like your stay was reasonably pleasant, it is clear that we were unable provide you with truly “Grand” experience.

We apologize for the shortfalls and unpleasant perceptions that you experienced. We will use your feedback to examine remedies for these concerns. Your observations lend us the insight to better serve you in the future, and we thank you.

Sincerely,

Lori Pastor
Manager of Guest Experience
MGM Grand – Las Vegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

I had the best time ever! no regrets. the temputure was 70-90, which i love. the place was the hosttest spot on the strip. it was conveniently located to everything else. the rooms were very spacious and very modern. the service at the hotel is excellent. the hotel had all the amenities you could want. i would stay there again. okay here it is.....there was a $200 deposit required at check in. i had NO idea. plus a $25 night property rental fee?! fortunately i had the money, it was very akward thou. Usually I dont have extra money.:( but it worked out........... oh yea the food in las vegas is a fortune. word on the street, stay in old town and you will get three times as much for your money.:) have fun!
ps.Emerils is located inside the hotel. its nice and affordable BAMMM

Room Tip: 23rd floor room 115 the floor was quite and there was a nice view below is view from the room
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Stayed: March 2013, traveled with family
Thank busyasab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2013

The hotel is huge but the service is good. We did a helicopter ride to the Grand Canyon and the front desk was great care to help us in the reserve. The only inconvenience is not having breakfast included in the daily rate but we found a great site for this called "Omelet House."

  • Stayed: January 2013, traveled with family
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Thank JANunes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about MGM Grand Hotel and Casino

Address: 3799 Las Vegas Boulevard South, Las Vegas, NV 89109-4319
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Las Vegas
#32 Family Hotel in Las Vegas
#33 Spa Hotel in Las Vegas
#35 Luxury Hotel in Las Vegas
#37 Casino Hotel in Las Vegas
#45 Romantic Hotel in Las Vegas
Price Range: $103 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MGM Grand Hotel and Casino 4*
Number of rooms: 5034
Reservation Options:
TripAdvisor is proud to partner with MGM Domestic, Booking.com, Expedia, Hotels.com, Cancelon, Travelocity, Priceline, Hotwire, HotelQuickly, getaroom.com, Vegas.com and TripOnline SA so you can book your MGM Grand Hotel and Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mgm Grand Hotel Las Vegas
Mgm Hotel Las Vegas
Mgm Grand Hotel Casino
Mgm Las Vegas Hotel
Mgm Casino

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