I was in Las Vegas for Thanksgiving weekend, and decided to book at mgm as it was last minute and the price was great.
The hotel has had many new renovations and updates as well as keeping some classic mgm style to it.
As we did not plan on spending a ton of time in the room we booked a smaller suite "deluxe king suite" and were "upgraded" upon check in. Which I do not know why the call a upgrade when the room is less quality from the original room of choice.
We went from a king bed to two queens, which meant less bed room when we did sleep, with someone 5'10 and the other 6'4, this can be a major issue during travel for comfort. Luckily with Vegas not alot of sleeping involved.
The room was beside the maintenance/hskping room and ice/vending machine directly beside the main elevators/multiple hallway entrance. Noise levels were horrendous.
The room itself was clean, and apparently "accessible" which meant a horrible shower/tub combination to allow a folding seat to be in the tub, and the handheld shower was so low (even when placed at highest) anyone over 5'5 was bending to use (girls washing hair) or you had to hold the device itself the whole time. Definitely a frustration and hard on my back, ended up arranging a blow-out service elsewhere to avoid the hair washing/back bends.
The $25.00 resort fee- rippppp offf!!!! I did not get an internet connection any times I tried to obtain one, no paper what-so-ever, and did not use the cardio room.
The main entrance to mgm from strip is under construction for a new nightclub/restaurant, so they in turn closed that area down. No a/c or air circulation and was hotter than outside by far (it was 75 degrees outside) and completely quiet/dark in that area.
The housekeeping did not pick up and replace used towels despite being neatly piled in front of an open bathroom door.
Upon check out- I was over billed, one night, a resort fee and for the food/beverage credit amount I was due to have. I had to call and be transferred all over to have this rectified.
Having been to Vegas and stayed at numerous other places, I would place this stay on one of the lowest yet. I would not again book at the mgm itself, the signature possibly, but definitely not at the hotel.
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- Also Known As:
- Mgm Grand Hotel Las Vegas
- Mgm Hotel Las Vegas
- Mgm Grand Hotel Casino
- Mgm Las Vegas Hotel
- Mgm Casino