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Reviewed March 8, 2019

The customer service is terrible. Lack of help. Rude. Stay somewhere else. Long check in lines. Mobile check in is a joke. The best service and kindness was the housekeeping staff, they always were polite and smiled.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank FarAway45100919128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Manager at Mandalay Bay Resort & Casino, responded to this reviewResponded April 15, 2019

Dear FarAway45100919128:

Please let us take this time to apologize for the service delays and shortfalls you endured during your time here at Mandalay Bay. While we are certainly glad you shared your thoughts about our affable and engaging housekeeping team, we regret you found a lack of consistency during your visit. We appreciate you mentioning these concerns and look forward to bettering your opinions of Mandalay Bay in the future.

Sincerely,

Seth L.

Guest Relations Specialist
Mandalay Bay Resort & Casino
MGM Resorts International
guests@mandalaybay.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 8, 2019

I read that this hotel celebrated its 20th anniversary the day before I arrived. It looks great for its age! The casino floor is quite elegant. The staff was terrific everywhere we went. The room was lovely and well-kept. I met a casino host who was very accommodating and I'll probably book with her the next time I visit. I went to five different restaurants and they were all terrific. I have no complaints whatsoever.

Date of stay: March 2019
Thank Greg P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2019

First time to Vegas, so didn't know what to expect. Great property with an awesome staff! The room was spacious and the bed was super comfortable! We absolutely loved the spa! Our only suggestion would be to offer more onsite late night food options.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Dream47283863708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2019

This was our first experience in Vegas and we will definitely be back. Mandalay Bay made it a wonderful experience! The room was really nice and clean. The dining was fantastic and not too pricey. The casino was one of the best we visited during our trip.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank Compass14427649957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2019

We had a great stay. Buffet not as good as the Aria, which serves crab during the week. There was one maintenance and one cleaning problem we made the hotel aware of when we checked out. We were surprised that taxes were added to the already high resort fee but may return next time.

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with MGM Resorts International
Thank pietspie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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