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“Great Stay But No Elevator”

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Best Western Plus Las Vegas West
Ranked #57 of 265 Hotels in Las Vegas
Certificate of Excellence
Reviewed March 19, 2013

This is a very nice property, located next door to an Outback and serving the same kind of cinnamon rolls at breakfast that are served at Holiday Inn Express. (I really like those rolls :-). Convenient location and courteous staff. .The only drawback was no elevator so it could be a bit of work for some people. I recommend making sure your room doesn't require climbing stairs when you make your reservation.

  • Stayed: March 2013, traveled with family
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2  Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded May 22, 2013

The staff and I would like to thank you for such positive feedback. It's through your eyes and feedback that truly allows other travelers to determine the best place to stay, especially if they are looking for great quality and service, as well affordable and safe! Our hotel is currently in the process of having an elevator installed in the hotel, and the process is almost complete! We are please to know all other accommodations were met. We look forward to hosting another great experience for in the near future, and to try out our new elevator!

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Reviewed March 15, 2013

Opened door and was greeted with the smell of feces. I closed the door and asked for a different room and was given one. The second room was fine but my stay was ruined after smelling the first room. Housekeeping should have noticed the smell!!!

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Best Western
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded May 22, 2013

I am very sorry that your experience was disappointing when you stayed with us, this is truly regrettable. I have reviewed your comments with the staff and we have taken this feedback very seriously. Our hotel is currently under many new renovations from having an elevator installed, new carpeting, and many additional upgrades. On behalf of the staff and I, I can assure you we have corrected this issues and have taken additional steps to prevent any such issues from recurring towards any future guest here at Best Western Plus . Once again I am very empathetic , and appreciate the feedback from your experience. Thank You

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Reviewed March 10, 2013

This hotel is very nice. It is clean, quiet and the rooms are quite spacious. The real gem in this hotel is the front desk man, Carlos. Carlos made a very long day pleasant and enjoyable. I was in the Business Office working and saw firsthand how he showed the same kindness and courtesy to every person upon their arrival even though he was the only person working in an almost full hotel. I would definitely recommend this hotel for its beautiful indoor pool, small but adequate fitness room, spacious and comfortable rooms and beds; however every hotel should have a Carlos at the front desk.

  • Stayed: March 2013, traveled with family
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5  Thank LMC_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded May 22, 2013

On behalf of the staff here at Best Western Plus Las Vegas West we want to thank you for your wonderful feedback. Customer Service is very important to us and we will continue to strive to make it our top priority for all guest who choose us as their first choice for hotel accommodations. We look forward to having you for all of your future stays here at Best Western Plus Las Vegas West.

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Reviewed March 5, 2013

My family stayed here while we were in town for the Mayor's Cup and I'm so happy we did! The hotel is centrally located between all of the major soccer fields which made it extremely convenient. The staff went above and beyond and exceeded all of our expectations. Breakfast was always hot and fresh with a variety of selections. The rooms were very clean and well kept with really comfortable beds. Although this hotel does not have meeting space the staff always allowed us to occupy the breakfast facility in the evenings for team gatherings and crafts. I want to thank the entire staff at the best western plus for making our experience an enjoyable one. We will continue to book here whenever we find ourselves traveling to Las Vegas!

  • Stayed: February 2013
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2  Thank Hipsoccermama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded May 22, 2013

On behalf of the staff here at Best Western Plus Las Vegas West, We would like to thank you for your kind words about your stay and the property. We always strive to offer the best service possible to our guests that stay with us. We agree that our beautiful rooms are a great deal for those travelers looking for a comfortable place to stay off the strip while visiting Las Vegas. We are also glad you enjoyed our hot breakfast buffet, beds, and all the dining the options surround the hotel. We thank you again for your comments and hope you will return soon.

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Reviewed February 25, 2013

  • Stayed: February 2013, traveled as a couple
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Review collected in partnership with Best Western
4  Thank Lisa G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded May 22, 2013

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Reviewed February 18, 2013

Nice rooms, attentive staff. Enjoyed my stay. Recommend for anyone looking for somewhere nice to stay out without paying for the strip prices. This is my third time staying here and will continue to stay here everytime i am in town.

  • Stayed: January 2013, traveled on business
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4  Thank John575M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded March 6, 2013

Thank you for taking the time to review us and leave such positive feedback on trip advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

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Reviewed February 15, 2013

  • Stayed: February 2013, traveled on business
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Review collected in partnership with Best Western
3  Thank Michael K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Erica H, General Manager at Best Western Plus Las Vegas West, responded to this reviewResponded March 6, 2013

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Additional Information about Best Western Plus Las Vegas West

Address: 8669 W Sahara Ave, Las Vegas, NV 89117-5860 (Formerly BEST WESTERN PLUS Las Vegas West)
Phone Number:
Location: United States > Nevada > Las Vegas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Las Vegas
#20 Family Hotel in Las Vegas
#39 Romantic Hotel in Las Vegas
Price Range: $122 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Las Vegas West 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Best Western Plus Las Vegas West is located near the Summerlin area, 7 miles from the Strip.We offer free high-speed wireless Internet access, an LCD television with cable television and in-room movies, a coffeemaker, a desk, room service, a microwave, a refrigerator and much more. We also have suites with a hot tub and kitchen. Complimentary full breakfast is served every morning from 6:30-9:30am.We have an indoor pool and spa, fitness room, business center, guest laundry and free parking. ... more   less 
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Also Known As:
Best Western Plus Las Vegas West Hotel Las Vegas
Holiday Inn Las Vegas
Las Vegas Holiday Inn

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