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“Great!” 4 of 5 bubbles
Review of Hard Rock Hotel and Casino

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Hard Rock Hotel and Casino
Ranked #73 of 267 Hotels in Las Vegas
A TripAdvisor Member
“Great!”
4 of 5 bubbles Reviewed August 8, 2014 via mobile

We stayed for one night and the room was wonderful! Great view with open balcony doors. Mini bar and other retail items availabe in room, a bit expensive. a lot of pool selections. Tons of shops within the resort. I will be staying here again!

Stayed August 2014, traveled with friends
Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7,932 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Houston, Texas
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 7, 2014

I will definitely go back to this hotel for the location alone! The rooms were clean however I found the decor outdated but overall it was great! I got a great price for the time we were there, we were allowed to check in early (paid) but I was too tired to care! I did not like that to park I had to walk through the mall with my suitcases but is doable! located in the CENTER of the strip, next to other great hotels I think it was a good choice, the pool area was clean, music playing and no that crazy! The casino was very clean and overall had a great time!

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed August 7, 2014

I stayed at HRH on June.

Upon check in, I asked if there were complimentary upgrade and was offered an upgrade to Paradise tower. I enjoyed my stay besides the fast I could not sleep during the day because we were facing the pool side.
AVOID pool view at all cost if you want to relax! I was at the 13th floor and our walls and windows still vibrated from the music.

Anyways, when I checked out I was charged for the upgrade fee!
I called the hotel but they could not help and I emailed the customer service line
(it is on their website, they do not even provide their email. So I have no receipt of my email)
It has been a while and I have not heard back from them.

I wonder if they will ever reply my email or try to fix this issue.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew B, Guest Relations Manager at Hard Rock Hotel and Casino, responded to this review, October 8, 2014
Dear Aaron P,

Thank you for sharing your feedback from your recent stay at the Hard Rock Hotel and Casino Las Vegas. I apologize for the shortfalls in service and thank you for also sharing the positive experiences.

I apologize for the issues with the volume of the music from our pool. Our front desk and security team monitor guest noise concerns such as the one you have expressed, and we apologize that we did not have the opportunity to address it and transfer your room to one of our city views. I also apologize for the poor check in experience and miscommunication you had from our staff when assisting you with the upgrade, it is never our intention to cause our guests any unnecessary stress or inconvenience.

Your valuable feedback Aaron, enables us to maintain a consistent high level of service, as well as monitor areas that may need attention to prevent any future concerns. If possible, I would like to personally speak with you regarding your visit. Your insight will help us continually improve our operations. I sent you an email through Tripadvisor with the best way to contact me. I look forward to speaking with you in the near future. Once again, our sincere apologies for your recent experience at the Hard Rock Hotel and Casino. We hope to see you back one day.

Sincerely,
Mathew B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, California
Level Contributor
5 reviews
5 hotel reviews
4 of 5 bubbles Reviewed August 6, 2014

Great place to see a concert at The Joint! Loved Queen & Adam Lambert was incredible! Hard Rock had nice staff and our room was upgraded to a roomy suite. Thank you Alison, Front Desk Manager for making our stay so pleasurable!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank tinawiener2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathedral City, California
Level Contributor
100 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed August 6, 2014

My husband and I stayed over the weekend and saw a show at The Joint. Our main reason was ease of going from room to The Joint to see our fav bands. Imagine our surprise entering our room only to discover hair both in the sink and bathtub. THEN when we went to shower the next morning, we had to re-fasten the shower curtain liner to the hangers. We were bummed to listen to the airplanes on the flight path to the airport as well as a wonderful "view" of air conditioners out the window.

There is not such thing as consideration for other guests with people running up and down the

Room Tip: Because this hotel is OFF the Las Vegas strip, you will need to take a taxi to the Strip to wander a...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank RockerDoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 6, 2014

We stayed in the all suite tower for the first time; typically prefer strip hotels but we found HRH and the Suite tower to be a great break from the norm. The staff and dealers (except one) were all great and it was an outstanding deal. We will try again but they need to loosen up their players club levels or we may just stick with MGM.

Room Tip: All Suite Tower is only way to go here -- the Paradise tower requires an overnight hike ...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mschtul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed August 6, 2014

The room was very clean and spacious, we have an awesome view overlooking the pools/Strip. The pools were great although water temperature was a bit warm in the July heat even, but still enjoyable! Nice hotel, would definitely come back and stay again. I enjoyed the off-Strip location - less noisy and crowded and not a very long walk to get to the Strip and otherwise taxis are readily available. Also nicer that it is smaller than other Las Vegas resorts such as Caeser's Palace, Treasure Island, etc. so we didn't get lost! Excellent value for what we got.

Room Tip: Ask for a room overlooking the pool. It will be louder because the noise from the pool travels up (b...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Erin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel and Casino

Property: Hard Rock Hotel and Casino
Address: 4455 Paradise Road, Las Vegas, NV 89169-6574
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Las Vegas
#32 Luxury Hotel in Las Vegas
#35 Casino Hotel in Las Vegas
#64 Romantic Hotel in Las Vegas
#67 Business Hotel in Las Vegas
#81 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hard Rock Hotel and Casino 4*
Number of rooms: 1504
Official Description (provided by the hotel):
Built in 1995, the property completed a $750 million expansion in 2010. Hard Rock Hotel & Casino offers an energetic entertainment and gaming experience with the services and amenities associated with a boutique luxury resort hotel. The property is known for its innovative nightlife and music scene where acts such as The Rolling Stones, Bon Jovi, Paul McCartney, Incubus, Foo Fighters, Carlos Santana, Mötley Crüe and Guns N' Roses have all performed. Features of the property include an 11-story Casino Tower with 640 guest rooms, 17-story Paradise Tower with 490 rooms and suites, and the HRH All-Suite Tower with 359 suites, eight spa villas and seven penthouse suites; 72,000 square feet of casino space featuring Peacock High-Limit gaming and Asian gaming amenities; 80,000 square feet of flexible meeting and convention space; more than $4 million in rare music memorabilia; Body English Nightclub; Reliquary Water Sanctuary, Spa & Salon; 4.5 Acres of tropical pool paradise housing world-famous pool parties REHAB Saturdays and Sundays and RELAX Mondays; live music/entertainment venues The Joint and Vinyl; Hart & Huntington Tattoo Co.; Restaurants Culinary Dropout, Nobu, The Ainsworth, 35 Steaks + Martinis, Pink Taco, Mr. Lucky's Café and 福Fú; a fitness center; and trendsetting retailers John Varvatos, Affliction, Love Jones and Rocks The Jewelers. ... more   less 
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Also Known As:
Hard Rock Las Vegas
Las Vegas Hard Rock Hotel Casino
Hard Rock Cafe Las Vegas
Hard Rock Hotel Las Vegas

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