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“Business-No, Party-Yes”

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Hard Rock Hotel and Casino
Ranked #77 of 264 Hotels in Las Vegas
Minneapolis, Minnesota
Level Contributor
51 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Business-No, Party-Yes”
3 of 5 bubbles Reviewed May 24, 2013

Stayed at the HRH for three nights while attending a corporate meeting. When I arrived at the hotel, the front desk was swamped with people trying to check in even though rooms were not available as it was only 10:30 in the morning. The staff did a great job of dealing with the rush and by 2:30 had called me to let me know the room was now available. This is a very large property with multiple towers and takes a while to find your way around.

While not on the Strip, it is an easy 15 minute walk or short cab ride.

Pro's:
+The room was very clean and well maintained.

+Bath had a very large walk-in glass walled shower stall with a spray head mounted high on the wall. Nice touch for those of us who are very tall.

+ Rooms are very quiet from both internal noise and overflying aircraft. (The hotel is just off the end of one of the runways at LAS).

+ Friendly staff, even the public space cleaners went out of their way to greet you as you walked past.

+ Pink Taco restaurant and Mr. Lucky's both offered great food and good service.

+ All the Rock & Roll memorabilia was fun to explore.

Con's:

- Music constantly plays at a high volume through out the public areas. It was very hard to have a conversation with a colleague or find a quiet spot to make a business phone call.

- Rooms have almost no working area and are very dark.

- The cable TV channel choices were very limited for a hotel of this size.

- The hotel adds a "resort fee' on top of the room rate to cover wi-fi and other items that lower cost brands offer for free.

As a high energy party hotel, the HRH gets an A. But as a business or serious corporate event location, I'd have to give it a C. I'm a bit mystified why the planners chose this property for our event.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mobile_concierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 26, 2013
Thank you for the positive feedback during your recent trip to the Hard Rock Hotel & Casino Las Vegas. We are pleased to learn you enjoyed your stay with us. We take pride in extending a positive guest experience and level of service. I greatly appreciated your excellent comments regarding your interactions with hotel team members as well as your in room experience. I also appreciate the specific comments regarding your business experience for our future incoming guests.

We are committed to providing the highest level of service to create lasting relationships with our guests. It is our genuine hope that you provide us with an opportunity to surpass expectations on a future visit. If you have any further feedback, please feel free to contact us at contactus@hrhvegas.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Los Angeles, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 24, 2013

Let me start off by saying that me and my two friends were very excited about our all girls Vegas trip and to sty at the HRH. This was the biggest mistake from the very beginning. It all started when we arrived:

Issue 1: Valet paking is horrible. Not one time did they ask us if we needed any directions to our location. This is a standard for all Vegas hotels... this should especially be a standard for them considering they are located off the strip. We were asked to show our hotel key to use valet services but they have seen us numerous times at the hotel. It just did not make any sense.

Issue 2. Our reservation was made in one name but we wanted to change it because we wanted to use switch to my friends card. For some reason this was not allowed. When asked why we did not get a clear answer. So the Room name and the billing information did not match at all. This did not make any sense to us.

Issue 3: When we arrived to Vegas we were very hungry. There was an advertisment in our roon for Pink Taco happy hour til closing. My friends and I are a big fan of Pink Taco we frequent the restraunt all the time in Los Angeles. When we inquired about the happy hour we were told by the hostess that happy hour til closing was a old promotion from 6 month ago and that marketing is slow on updating the information. This did not make any sense to us at all and did not sit well with us. We should of walked out but we were very hungry from our long drive. The next day when going to the pool we noticed there was a big sign in front of the restraunt that stated they indeed do have happy hour til closing. When we spoke to the manager he did not aplogize for it not being honored but made excuses thet marketing is slow . He asked us what did he want him to do about. This was very frustrating because he should be telling us what he was going to do about it. He was totally cluesless about how to handle customer grievances.

Issue 4: The room was vey smokey and my friend who has asthma could not sleep when we complained about that and the shower head was seperating from the wall it was hard for us to get a manager on the phone. They did move us to anotrher room with a pool view and gave us complimentry drink tickets.

When we checked the manager on duty was very nice and heard us out of every grievance that we had. She waived our resort fees for us and took $100.00 dollars off our las night. She asked us if we we receivede a VIP card. We informed her that we had no clue about this. She printed out coupns for free drinks, discounts on food, and free day bed poolside. She let us know that we should have received them when we checked in. This was very disappointing and just added more fuel to the fire. She apologized and ensured us that she would talk to the person who checked us in. I hineslty feel confident that she will do that.

Rehab and Culinary Dropout was the only place we received great customer service.
HRH does not have to worry about getting my business ever again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shavonne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for sharing your experience at Hard Rock Hotel & Casino Las Vegas. Please accept our sincerest apology for the.inconveniences you experiened during your stay. I have forwarded your comments to our valet, food and beverage and marketing department to be sure this issues are addressed and corrected immediately. The feedback provided will help us address the areas of opportunity that may need attention in an effort to prevent any future concerns.

We strive to create lasting relationships with our guests and are committed to providing the highest level of service each one deserves. If you have any further feedback, please feel free to contact us at contactus@hrhvegas.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
1 review
5 of 5 bubbles Reviewed May 23, 2013

I used to hang out at the HRH when I lived IN Vegas for a short time 14 years ago, when it was a small property with less than a third of the rooms and amenities it has now. I decided to come back and stay while on vaca for 5 days and stayed in a supreme pool view queen suite... this time we brought a two little ones with us and a 15 yr old to help with baby sitting. The property is still rockin and has some of the most gorgeous women employed there I have ever seen! All in all a great stay. Two downsides, no in room refrigerator for personal use, yes there is one, but it is chock full of mini bar items, and with kids we needed a fridge we could actually utilize. The other thing that there is only one pool that the kids could use, out of four, and nothing much else for them to do there to keep them entertained. Not that I expected much, as we adventured plenty throughout the day outside of the HRH and kept them busy, it would be nice if they allocated 500 sq feet of their property to at least an arcade with games and maybe an air hockey game.

Room Tip: spend the extra money and get the HRH tower supreme queen it is so well worth it!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for the positive feedback during your recent trip to the Hard Rock Hotel & Casino Las Vegas. We are pleased to learn you enjoyed your stay with us. We take pride in extending a positive guest experience and level of service. I greatly appreciated your comments regarding your interactions with our team members. I have forwarded your comments regarding additional amenities for families to our executives for consideration.

We are committed to providing the highest level of service to create lasting relationships with our guests. It is our genuine hope that you provide us with an opportunity to surpass expectations on a future visit. If you have any further feedback, please feel free to contact us at contactus@hrhvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 23, 2013

Don't go if you are prudish. Don't go if you want a quiet weekend. Don't go if you don't like drunk people having fun. Don't go if you you need a stroller/wheelchair/walking stick.

This is a party hotel, and even if you don't want to party, you will be surrounded by it. Stay somewhere else if you want the quiet life.

Great pool, lively environment, friendly staff, lots of tattoos but average restaurants.

Room Tip: Go high up if you want to sleep during the day!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OLPOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for the positive feedback during your recent trip to the Hard Rock Hotel & Casino Las Vegas. We greatly appreciate your description of your fellow guests and tips for our future visitors. We take pride in extending a positive guest experience and level of service.

We are committed to providing the highest level of service to create lasting relationships with our guests. It is our genuine hope that you provide us with an opportunity to surpass expectations on a future visit. If you have any further feedback, please feel free to contact us at contactus@hrhvegas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
renton
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed May 22, 2013

I am not sure where to start with this review.

First off we booked and prepaid for one tower but upon arrival that tower was unavailable so they put us in a completely different tower which was quite a walk and since I have some physical limitations made it very painful to get to the room. Once we arrived in our room though the bed was very comfortable.

Now, for the casino. It was mostly empty and did not see a cocktail server but once. So, if you go and want to gamble and have a drink bring your own or be prepared to walk up to the bar, order it there and pay for it. So, much for the free drinks.

The restrooms right off the casino floor were filthy dirty. Unflushed and debris all over the floor, trash cans unempties and overflowing and no paper towels. One gal said oh you'll have to use seat covers there are no paper towels. This place charges a $25.00 a night resort fee on top of your room rate maybe they should use that fee to get some cleaning staff.

The restaurant. Mr. Lucky's well let's just say I would feed my animals better food than this! The service was terrible!!! We order an egg dish and oatmeal. Now, which do you think would come out first? Yep the egg dish and 15 minutes later the oatmeal. I have been in the service industry for over 20 years and would never treat my customers this way.

Overall I would not ever recommend a stay or even a visit here.

Room Tip: The only tip I have is go somewhere else!
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank godsownparrothead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for sharing your experience at Hard Rock Hotel & Casino Las Vegas. Please accept our sincerest apology for your experiences at our restaurant and on our casino floor. I have communicated your statements to the food and beverage department as well as our casino management to address these issues. The feedback provided will help us address the areas of opportunity that may need attention in an effort to prevent any future concerns.

At Hard Rock Hotel & Casino Las Vegas, we take pride in extending a positive guest experience and level of service. We wish to discuss this further, please feel free to discuss it with us at contactus@hrhvegas.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle Lake, Florida
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 22, 2013

We mainly visited the Hard Rock to attend the Sunday Rehab pool party but really enjoyed the entire hotel.
We were able to check in at 2 pm. Our room was very spacious and clean, overlooking the pool area as requested (Casino Tower). French doors that open to enjoy the area from your room. The music can be loud so not the best choice if you want to sleep but we didn't really go there to sleep.
Enjoyed a great couples massage at 5pm, the whole spa area was amazing. Wish we had time to enjoy the entire area, definitely will plan to spend several hours next time.
Dinner at 35, Chilean Sea Bass was delicious, Filet was very good also. A bit pricey but received a dining credit at check-in which helped.
Sunday Rehab pool party was more fun that expected, but definitely wild. I should add that I am older (late 50's) but still enjoyed it much to my surprise actually. It was something my boyfriend really wanted to experience, he also really enjoyed it.
We mainly played slots, didn't win lots but didn't lose lots either. At least you could play a decent amount of time without just continually feeding the machines.
Overall our experience was EXCELLENT.

Room Tip: Casino tower is great if you want to party, music is pretty continual.
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Stayed May 2013, traveled as a couple
Helpful?
1 Thank LeoslairGinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for sharing your positive experience at the Hard Rock Hotel & Casino Las Vegas. The feedback is greatly appreciated and I will assure you the comments are shared with each appropriate department. It's great to read about all of your great experiences including at our Rehab pool party, time on the casino floor, and sampling our restaurants. We strive to create lasting relationships with our guests and are committed to providing the highest level of service each one deserves.

If you have any further feedback, please feel free to contact us directly at contactus@hrhvegas.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twickenham
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed May 21, 2013

I don't feel great writing a negative about this place as it has so many good things going for it. The room we stayed in was amazing: very cool slightly gothic interior, beautifully clean, large, well appointed and modern. The pool areas were gorgeous. The staff were super-helpful.

What let this place down hugely were the 'pool parties' which filled the entire complex with what sounded like the contents of a high-school drop-out's playlist every day until 11pm. Sitting in the one (out of 4...) designated pool for guests meant listening to a hideous clash between rock music - which we liked and expected - and the Euro-trash party pop. It also meant that the single designated guest pool was very crowded. On the night the club was open the trashy trance finished at around 2pm. Every lyric and beat was audible from our room on the 9th floor.

Clearly the hotel is more interested in pool party revenue than guest comfort, or staying true to the Hard Rock brand. Avoid this hotel unless you are 17 years old, like Euro-trash music and need no sleep.

Room Tip: Ask for one as far away from the pool as possible. The HRH Tower may be quieter than the Paradise.
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jayne28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hard Rock M, Front Office Manager at Hard Rock Hotel and Casino, responded to this review, May 25, 2013
Thank you for sharing your experience at Hard Rock Hotel & Casino Las Vegas. Please accept our sincerest apology for the loud music at the pool. At Hard Rock we are very proud of our Rock 'n Roll heritage which is demonstrated in our extensive memorabilia collection. We also are excited to offer a diverse mix of music for appreciation by all our guests. I have forwarded your comments and inconveniences to our Beachlife staff to see if any changes can be made to reduce the impact of the party on guests who are not attending. The feedback provided will help us address the areas of opportunity that may need attention in an effort to prevent any future concerns.

We strive to create lasting relationships with our guests and are committed to providing the highest level of service each one deserves. If you have any further feedback, please feel free to contact us at contactus@hrhvegas.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel and Casino

Property: Hard Rock Hotel and Casino
Address: 4455 Paradise Road, Las Vegas, NV 89169-6574
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Las Vegas
#34 Spa Hotel in Las Vegas
#36 Casino Hotel in Las Vegas
#64 Romantic Hotel in Las Vegas
#67 Business Hotel in Las Vegas
#81 Family Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hard Rock Hotel and Casino 4*
Number of rooms: 1504
Official Description (provided by the hotel):
Built in 1995, the property completed a $750 million expansion in 2010. Hard Rock Hotel & Casino offers an energetic entertainment and gaming experience with the services and amenities associated with a boutique luxury resort hotel. The property is known for its innovative nightlife and music scene where acts such as The Rolling Stones, Bon Jovi, Paul McCartney, Incubus, Foo Fighters, Carlos Santana, Mötley Crüe and Guns N' Roses have all performed. Features of the property include an 11-story Casino Tower with 640 guest rooms, 17-story Paradise Tower with 490 rooms and suites, and the HRH All-Suite Tower with 359 suites, eight spa villas and seven penthouse suites; 72,000 square feet of casino space featuring Peacock High-Limit gaming and Asian gaming amenities; 80,000 square feet of flexible meeting and convention space; more than $4 million in rare music memorabilia; Body English Nightclub; Reliquary Water Sanctuary, Spa & Salon; 4.5 Acres of tropical pool paradise housing world-famous pool parties REHAB Saturdays and Sundays and RELAX Mondays; live music/entertainment venues The Joint and Vinyl; Hart & Huntington Tattoo Co.; Restaurants Culinary Dropout, Nobu, The Ainsworth, 35 Steaks + Martinis, Pink Taco, Mr. Lucky's Café and 福Fú; a fitness center; and trendsetting retailers John Varvatos, Affliction, Love Jones and Rocks The Jewelers. ... more   less 
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Also Known As:
Hard Rock Las Vegas
Las Vegas Hard Rock Hotel Casino
Hard Rock Cafe Las Vegas
Hard Rock Hotel Las Vegas

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