I just got back from staying at the Gold Coast Hotel. We went to Las Vegas for a Girls FastPitch Tourney that goes on every year. People come from all over the US including Cananda & Hawaii. The Gold Coast is a "Host" hotel for this tourney, so they are very aware that teams are coming. I booked a "Premier" room w/ 2 Queen beds in August. When I arrived they stated that they didn't have any rooms available. So I then paid the extra $ for a 1 bedroom suite. I checked in - went to the room and found it to be clean and just fine. I then went down to have lunch and do some gambling. About 2 hours later I decided to go back up to my room and relax. When I entered my room there were take-out boxes laid out on the kitchen table, the TV was on but nobody was in the room and no luggage (I flew and my husband was driving with my luggage, so I didn't have any at the time of check-in). I called the front and they said that they had me checked in and were unsure of what happened. The front desk said they would move me to a different room, so I waited for someone to arrive with new keys. About 10 minutes later I see a housekeeping staff member enter my room with her house key? I approached her as she was eating her food along with other housekeeping staff! She told me that it wasn't my room and I was not allowed in there?! Even after I showed her my recipt and room key info, she still stated that it was another guests room. I asked her where the guest's luggage was? She said they were locals and didn't have any? She then became very rude and told me to get out! I was then moved to another room that was not cleaned. It smelled terrible and had rotten food in the fridge! I went down to the front desk and spoke with the manager, David, he told me he would move me to another room. When I told him about the incident in the first room, he really didn't care! Really?! I then requested a roll away bed since they were unable to accomodate me with 2 queens, they charged me $15 per night for the cot! - By the time Monday came and we were checking out that day, I had "bed bug" bites all over my body! It was terrible! I was not given a discount in any way - I had to pay more $ just to get a room instead! I have stayed in many hotels all over for travel ball and the Gold Coast is the absolute worst ever! I have stayed at the Orleans (which is the sister hotel) and have had wonderful service with kind staff memebers. Oh...and the shower leaked all over the bathroom floor, no towels in the room, and the shower was only cold water and wouldn't drain! Worst EVER!
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- Also Known As:
- Gold Coast Las Vegas
- Gold Coast Hotel Las Vegas