We stayed here for a night last week and while the hotel is beautiful, the rooms nice and the pool gorgeous the service we received at check-in was appalling. We had an issue with our reservation and the gentleman could not find it...we booked from an outside website because the Caesar's palace site was showing no availability. His excuse "this happens all of the time and you just have to deal with it." While we fully understood that this issue could be from the outside site the gentleman that checked us in was beyond rude. He rolled his eyes at us several times and acted as if we were a complete inconvenience to him. We also ended up having to pay for our room all over again in order to stay there that evening, despite having the confirmation from the other website. As of today we still have not been fully credited for the money we dished out, one week later.
Overall I feel like this hotel is overrated, the employees didn't seem happy to be there and I was pretty unimpressed with the customer service. With all the options you have in hotels while visiting Vegas I feel there are better places to stay for the price. The only person who was nice enough to at least act like she cared about our situation was Maria that checked us out the next day.
- Official Description (provided by the hotel):
- Every day is spectacular at the iconic Caesars Palace! From celebrity chefs Gordon Ramsay, Bobby Flay, Guy Savoy, Nobu Matsuhisa and Francois Payard and a world-class buffet to upscale dining and casual fare, Caesars Palace offers the finest restaurants on the Las Vegas strip. Soak in the daytime excitement of the five acre Garden of the Gods Pool Oasis where six different pool experiences compliment heavenly bodies that adorn its grounds. Relax in the opulent oasis at Venus European Pool Lounge and experience fun European-style sunbathing in private comfort. Take in skylines from around the world and enjoy specialty cocktails at the upscale Vista Cocktail Lounge. At Montecristo Cigar Bar you can watch all the big games and sporting events on the oversized video wall while enjoying fine whiskeys, smooth cigars and small bites in a state-of-the-art, fully ventilated 4,000 sq ft environment. Star-powered performances by Celine Dion, Elton John, Rod Stewart, Reba Brooks & Dunn & Mariah Carey fill The Colosseum. As night falls, join the electrifying vibe of OMNIA Nightclub - you never know what celebrity might be in attendance. Enjoy the natural and healing powers of water with a treatment at the award-winning Qua Baths & Spa. COLOR, a Salon by Michael Boychuck, brings Hollywood glam to Las Vegas at his ground-breaking creation. For the discriminating shopper, The Forum Shops at Caesars still stands as the Strip's premier shopping destination. ... more less
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- Also Known As:
- Caesars Palace Las Vegas
- Classic Hotel Las Vegas
- Classic Hotel Caesars Palace
- Caesar Palace
- Caesars Las Vegas
- Las Vegas Caesars Palace
- Ceasars Palace Las Vegas