Of course, this experience would be no different than all the other extended stays in Las Vegas. First off, management intention is to mislead or at least in my case, it was. I initially walked in and tried to book a top floor unit. I was told that it wasn't any available, but before I had a chance to walk away, asst mgr decided to step in and begin the misleading. She said that she had a 2nd floor CLEAN room available that she had no COMPLAINTS about the resident above cause the person was elderly. First Lie, that the room was clean, Second Lie, that there was an elderly resident and no Complaints. I found out after the consistent noise disturbances I had encountered at all hours of the day, that there were two gentlemen who lived in the unit above. Initially during reservation, I had asked the mgr, if a top floor became available and I had complaints, would I be able to switch and I was given the approval. So, when I had decided to complain and asked to be switched...I was told by management (Jon) that it wouldn't be possible unless I pay a $75.00 transfer fee. So, I decided to call the corporate office (702-456-1606) and speak to the executive asst and complain about Jon. Next thing, I was getting a call from Jon and switched rooms to the upper level the next day. When I walked into that room, same problem( the room was unsanitary once again). Other issue was consistent noise all hours from(staff/guests). Alot of sketchy characters at the complex watching you move in and following you all hours of the evening. I was approached disrespectfully by a courtesy patrol officer asking me if I lived there and asking me for ID and my key and my room number. I complained to Management and nothing was done....so I reported to Corporate office and the corporate office handled management for me. I was approached one evening by another tenant and got into an altercation and they threatened to slice my throat and brought out a knife. Mgmt never followed up on the problem. Then when I was approached by another tenant at the complex and ended up having an argument and I was told by mgmt that I would have to vacate the unit asap. I was so upset because not only did they not investigate the threat that I encountered but they chose to side with another tenant about another argument. I believe it was because I had called corporate several times to make complaints on their management.
If you want to know about the filth in the rooms, rooms had insect bugs, couch was stained, oven surface was greasy, appliances were worned out and old. The floors in the kitchen and bathroom were sticky and full of grime....the list goes on!!!
- Also Known As:
- Budget Suites Of America Tropicana i-15 Hotel Las Vegas
- Budget Hotel Las Vegas