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“Nightmare in Las Vegas”
Review of The Rita Suites

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The Rita Suites
Ranked #150 of 263 Hotels in Las Vegas
Orlando, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nightmare in Las Vegas”
Reviewed January 5, 2010

This hotel needs help !

Our first room had many problems that could not be resolved, so we changed rooms. The second room had many of the same issues.

Their website claims the following amenities include:
Hairdryers - Not in all rooms and none available from the front desk
Iron & Ironing Boards - Not in all rooms and none available from the front desk

Kitchens not clean - food, trash and drugs left in the shelves

Many towels were dingy yellow with brown stains

One frayed towel had a large hole in it. I turned it into the front desk on day 2 and assumed that it would be thrown out - WRONG! The same towel, or one just as bad, returned to my room on day 6.

Furniture was falling apart and shaky

Telephone didn't work

Mold covered the shower walls

Carpet edges loose with carpet tacks protruding upwards

Re-occurring problems with getting enough towels from our maid service - and, at times, none were available from the front desk

And some additional surprises upon check-in:
If you want a microwave in your kitchen - That's $10 extra
If you want dishes and utensils in your kitchen - that's also $10 extra
And there is also a $2.95 per day fee for using the television, pool and telephone

Extra blankets were not available from the front desk in the evening (they don't have the key to housekeeping)

Non-smoking room smelled of smoke.

Regarding management, Dyan, the front desk supervisor, tried very hard to correct the issues and was embarrassed by some of the problems. However, I think these issues are re-occurring and beyond her control.

Mary, the manager, wasn't sympathetic to the issues and had the attitude that she was doing me a favor to assist at all.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rkenta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
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English first
Calgary, Alberta
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 21, 2009

Where to start. I had booked at this hotel because of a recommendation from a co-worker. A BIG MISTAKE! I booked here because I was told that it was a great value ($40). "Stay 3 nights and the fourth is free".

We arrived. There was no vehicles in the parking lot. The cab driver didn't know where it was. We needed to give him a map of how to get there.

When we walked into the front office and told them who we were it went fairly smooth. I had asked them to give me a kitchenette suite when I had booked for $40. When I arrived they said that it would be $50 for a "Deluxe Suite". (Newly renovated Kitchenette Suite) OK . I was too tired to argue. We took it anyway. When we walked into the courtyard, it looked like a prison ward. The entire pool/courtyard area is surrounded by a 8ft chain link fence! When we walked in, the place looked fairly "Experienced". Other than newer burbur carpet and paint, no real renos. The kitchen was from the 70s. Pots, Pans, Silverware and utensils will cost you an extra $10! They said that it is so they are not stolen. (Did not tell us that when we checked in) The 2 cup coffee pot did not work. When we checked the bedroom out, it had a double bed that was hard as a rock and sagged in the middle. It was covered with a lovely yellow and green flowered bed spread from the 60s/70s ICK! I would hate to see that old thing under a black light! It was a 110 degrees the day we arrived, so, we thought that we would turn on the air conditioner. You will need a key from the front desk to use it. The 1950s air conditioner is only strong enough to cool off one room so we needed to close the bedroom door to cool off the bedroom. The living room and kitchen needed to stay hot. We had enough. I told my spouse that there is no way that we were staying here. I told her that we will use the day to look for another hotel. I booked at the TI instead. We returned that evening to check out. We gathered up our gear, I checked out, and grabbed a cab to the TI.

NOW HERE IS THE GOOD PART!!!!!!!!!!!!!!!!!!!!!!!!!

Originally I had booked for 4 nights with the 3rd day free. We were flying home at the end of the 4th day. When I had arrived home they had billed my Visa for the night that we stayed, even though I paid them cash. I have it on the receipt that they gave me. Along with the proper check out date. Then. they charged my American Express for an additional 4 days!! When I had tried to clear things up with them this "General Manager" """""""Mary E --""""" will not answer your calls or return your messages. Good luck trying to reach the front desk, they will not answer either. Visa agreed to refund my money. However, I am now fighting with American Express for the second time to get my money back. It is the worst hotel stay of my life. This is a dump run by scam artists. STAY AWAY!!!!!!

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Barryi2251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Las Vegas hotels

Enderby
2 reviews
Reviewed October 14, 2009

This is not a suite as far as i'm concerned, they don't tell you you have to pay for pots & pans' also the house cleaning and change of towels and bin emptying ect was only done once a week so you had to go to reception to get clean towels which wasn't always there so you had to wait for a shower and empty your own bins also, this was the only place out of 12 I had to pay for the internet which was not even a secure line and worst of all you had to pay for an outside phone line again this was the ony place where they charged you for a free local call I had a walgreen card would have been cheaper to use a public phone, the time I payed for the extra's it would have been cheaper & better to stay at one of the big hotels on the strip

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ricky847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ouray, Colorado
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 7, 2009

Hey, it's $59 bucks, and when I got here saw a sign and arranged (with day shift) to make sure the stay two nights, get third free would be honored when I checked out.

Its a 10 minute walk to the front door of the convention center and thats what I was looking for. Just 7 minutes to the monorail station. It's 5 minute walk to the Encore on the strip. (for what thats worth)

Ok - not a great bed and not great pillows, but not bad. The wood work is all fake. But it was clean enough and looked like most furnished apartments the first day your moving in.

The grounds are nice and everything is well maintained.

Couch and easy chair with coffee table and TV in the living room. Table and two chairs in the mini kitchen. I bought a can of folgers and made coffee.

I'd rather stay here any day than most motel 6 or Super 8 rooms if that gives you an idea.

Called the desk and got a code for free wireless access.

Though I was facing Desert Inn Blvd, the place is very quiet. This is refreshing in Vegas.

I'm taking time to write a review because I have used Trip Advisor a lot and figure I should give back.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank non-smoking-king
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 15, 2009

i did not like anything here. first off, they had bad service! hotel management did not honor my 3rd night free promotion=> false advertisement! it was cockroach infested, old and dirty! and they also overcharged on my credit card! please do not stay here! it was a horrible experience.

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anonymousjanedoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silicon Valley, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 9, 2009

This place is horrible. Not only a disgusting place but ripped me off as well. I am going to bring them to court for the charges.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank coast_to_coast123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 8, 2009

Please be advised. This hotel looks fine from the outside, but looks are deceiving! Take your chances somewhere else.

We were promised an updated room and were accidentally given a standard room. The issue was resolved, and we were moved to a different room. However, the “updated” rooms are poor quality: carpeting, flooring and furnishings were dirty and worn. Televisions are old, grungy and there is only one remote per suite...for two TVs. Also, the television channels start at #14, so we had to call to the Front Desk for this “TV issue” for them to tell us to keep scrolling through the channels. There was no hot water. (This issue was eventually fixed by the maintenance staff.) There were only two towels in the entire room, and they were stained. The tub leaked water all over the floor. The bathroom fan was non-functioning, and there was mold on the drain plug and shower curtain.

This discounts on this hotel made it affordable, but it wasn’t worth the trouble. The hotel is walking distance to The Strip and where we needed to be, and the pool was decent, but the price, location and pool were not enough to make up for this horrible hotel.

Please be advised. This hotel looks fine from the outside, but looks are deceiving! Take your chances somewhere else.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank casualperfect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Rita Suites

Property: The Rita Suites
Address: 344 E Desert Inn Rd, Las Vegas, NV 89109-9032 (Formerly Blair House Suites)
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #150 of 263 Hotels in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Rita Suites 2*
Number of rooms: 224
Official Description (provided by the hotel):
With spacious and comfortable suites one block off The Strip and two blocks from the Convention Center, The Rita Suites offers a quiet refuge in the heart of Las Vegas action and excitement. Make yourself comfortable for a day, a week or a month in our all-suite hotel. Enjoy at-home amenities like full kitchen with refrigerator, stove and oven, separate bedroom with walk-in closet, free wireless access, free local and long distance phone calls and two satellite TV's in each suite! Check out the Las Vegas nightlife, shopping and exciting activities just around the corner from The Rita Suites. A five minute walk brings you to The Wynn and Encore Las Vegas, The Riviera Casino or Fashion Show Mall. If you're in town for a convention, we are a short walk from the Las Vegas Convention Center. Savor delicious meals at nearby Las Vegas landmark restaurants such as The Peppermill, Piero's Italian Cuisine and Circus Circus Steakhouse or take advantage of the free shuttle to Lindo Michoacan Mexican Restaurant. Don't leave Las Vegas without visiting Flyaway Indoor Skydiving one block from The Rita Suites. ... more   less 
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Also Known As:
Blair House Hotel Las Vegas
Blair Hotel Las Vegas
Blair House Las Vegas
Blair House Suite Las Vegas

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