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34 - 39 of 233 reviews
Reviewed January 17, 2019 via mobile

This place is good for locals but not suitable for tourists. Having no wifi made it really difficult to organise our stay in Vegas and order Uber’s to the strip. We stayed here as it’s good value for money but it’s too far from the strip and we spent far too much on taxis and Uber’s each day ($30 + tip one way). The room itself had what we needed but it was dirty. There was a half empty beer bottle in the fridge and hair in the bathroom. The casino itself is just for locals and it stinks of smoke, it makes you stink (but I guess all casinos in Vegas stink of smoke).

Date of stay: January 2019
Trip type: Traveled as a couple
Thank 900michaelal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cust_Mgmt, General Manager at Arizona Charlies Decatur, responded to this reviewResponded January 19, 2019

Thank you for being a recent Arizona Charlie’s guest, and taking time to review your experience.

While happy you received a great value for your room, Please accept my apologies for our inability to exceed overall expectations. It is never our intention to disappoint a guest in any way and we work hard to insure that all concerns are addressed and corrected. I’m reviewing your important feedback with the perspective departments. Next time you’re here, feel free to call the front desk if there is anything we can do to enhance your experience. We’re here to serve you!


Sincerely,
Mark, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2019 via mobile

We stayed here for a night. Check in was fast and easy. Parking was awful. It's a free for all. Had to park across in the Ross's parking lot. Casino itself smelled like stale cigarettes. Our room was ok, nothing special. Ate at the Sourdough Restaurant. Service and food were good. Overall ok experience.

Date of stay: January 2019
Trip type: Traveled as a couple
Thank ioiokyoioi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cust_Mgmt, General Manager at Arizona Charlies Decatur, responded to this reviewResponded January 19, 2019

Thank you for spending an evening enjoying Arizona Charlie's!

We appreciate the compliments and suggestions. I'll pass your regards to the front desk (for a great check-in) and to the team at the Sourdough Cafe (for a great meal)! We're working hard to create exceptional hospitality and always take guest considerations seriously. We hope to welcome you back again soon!

Sincerely,
Mark, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2018

Good food! Great prices. Staff is okay. Some staff better that others. 24/7 old fashion coffee shop. Eat there one a week. Prime Rib usuall is good. Meatball sub was excellent. Play in casino and get free play and dinner comps.

Date of stay: November 2018
Thank LuxorLV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cust_Mgmt, General Manager at Arizona Charlies Decatur, responded to this reviewResponded December 4, 2018

Thank you for being a loyal patron of the Sourdough Cafe and taking time to review. I’m glad you mentioned that we’re open 24 hours a day which is convenient for guests arriving late and those that enjoy gaming. I’ll pass your compliments to the chef!

Wishing you a happy holiday season!

Sincerely,
Mark, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2018 via mobile

We have 1 more night of sleepless misery still to experience...

Our neighbors to the right stayed up late laughing and joking no problem we understand... We're in Vegas right. Well after they finally fell asleep we discovered they snore & we could hear them all night!

Even worse our neighbor to the left started to cough up a lung maybe both at about 530am. He gets up to take a shower forgetting to turn off his alarm so it starts going off at 6am. We suffer his coughing and hacking crap up for about an hour!

This is miserable. I can't say I'm surprised by his lung condition, this place smells like a stale ashtray. The ventilation system here is awful. Our cloths and hair smell horrible.

The room does have 2 queen beds & the sheets appear clean. So if you're a smoker and sleep like a rock you'll do fine here, all other should keep shopping.

Looking forward to getting out of here for the day and going home tomorrow!

Date of stay: November 2018
Trip type: Traveled as a couple
1  Thank 837bridgetteg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cust_Mgmt, General Manager at Arizona Charlies Decatur, responded to this reviewResponded November 13, 2018

I am sorry to hear this trip was not the experience you were hoping for. On behalf of my team, I apologize for any inconveniences. We are committed to your satisfaction and listen to guest concerns. Had our front desk been made aware of any dissatisfaction with the location of your room, we happily would have looked for an immediate remedy to the situation. Don’t hesitate to let us know as we are here to help and that gives us an opportunity to provide the most relaxing stay we can to our valued guests. We hope to have the opportunity to restore your faith in Arizona Charlie’s the next time your travels bring you to Las Vegas. Feel free to call the front desk directly for personalized reservations assistance. Until then - we wish you safe and happy travels!

Sincerely,
Mark, General Manager

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Reviewed November 6, 2018

The food is good! The room was below average. It smelled like cigarettes, the beds were hard and uncomfortable, the bathroom sink and shower drains were very slow draining and the bathtub/shower wasn't very clean. We also, found a pocket knife jammed between the connecting door and threshold.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Chris T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Cust_Mgmt, General Manager at Arizona Charlies Decatur, responded to this reviewResponded November 13, 2018

Thank you for your recent stay at Arizona Charlie’s. While happy to hear you enjoyed dining experiences, I’m sorry your room was not all you hoped. Your comments are being passed to the perspective departments for further review. In the meantime, we hope to welcome you back to be able to show you the level of hospitality we’re known for. While here, be sure to let the team know if there is anything we can do to enhance your experience. We’re here to serve you!

Thank you again for your helpful feedback and safe travels!

Sincerely,
Mark, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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