my only childs wedding and it was totally ruined by the inability of the staff to give all the information they should. we had come all the way from texas for this blessed event, all my relatives, including my 92 year old grandmother stayed up till 10:30 pm due to the time difference, to see, once again, MY ONLY CHILDS WEDDING!!!! only to be sadly disappointed because when we tried to live stream it the internet service, the front desk took the payment for, kept dropping the connection!!! so instead of just being able to let someone do the streaming while i enjoyed my daughters wedding, i missed the whole first half trying to fix the problem with the internet service!!! my family back here at home only got to see my grandson and i walk down the aisle and thats it....very disgusted!!! thankfully we had ordered a dvd copy of the wedding seeing that i basically missed out on the most important day of my daughters, MY ONLY CHILDS, life!!!! then we, go to get our big $12.99 back because its not the money, its the point that this was bs, and they call security on us because the heat got too hot. we persisted about the refund and were told we had to go thru the isp, why cant they give us back the $12.99 and they deal with the isp? then some guy comes outta the back like mr big stuff and tells us that if they had known we were gonna stream they would have told us we needed to upgrade to the business internet connection which is way more than $12.99, insinuating that we wouldnt be able to afford it. first of all they should tell people that and give then their options regardless, you shouldnt have to tell then a thing, there job is to give information, so give it, second we blew through $8,000 in 10 days there so i think we could afford it. we came prepared to have a good time no matter what the cost seeing that this was, yes once again folks, OUR ONLY DAUGHTERS, OUR ONLY CHILDS WEDDING DAY!!!!!! bottom line is very unprofessional people to try to blame us for their mistake and then to blow the whole thing off like it was NO BIG DEAL!!!! this shocked me beyond belief, obviously these people have no feelings or empathy at all!!!! ruined the whole reason for the trip in the first place, the very least they could have done was give us the refund for the internet service we never even used but apparently this was way too much to ask, which tells me they are so all about the money and taking peoples money that they dont care about anything else...not a very good reputation to have and i will make sure everyone knows!!!!
- Official Description (provided by the hotel):
- Resort setting with greenery, waterfalls and streams - Mediterranean style architecture - 2 blocks from Strip. ... more less
- Reservation Options:
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- Also Known As:
- Alexis Park Hotel Las Vegas
- Alexis Park Las Vegas
- Alexis Park Resort Las Vegas