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“Utter Disappointment”
Review of Royal Resort

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Royal Resort
Ranked #125 of 262 Hotels in Las Vegas
Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Utter Disappointment”
Reviewed January 16, 2013

We booked the hotel 5 months before the CES convention. Upon arrival, we were informed that for the first night we would have 3 rooms and the following nights only 2 rooms due to their system "GLITCH". For the following nights, they offered to put the one room in some weird hotel DownTown.

As far as we were concerned, that was not appropriate and we were very unhappy about it. We were there for work and imagine to have the group separated. Not only that, CES was only a 10 minutes walk down from the hotel. If we have had taken up their offer, our other colleagues will be put up at least 30 minutes away from us. Such inconvenience they caused us. Instead of a one person occupancy, the room had to accomodate 2 people. Worst stil, our group was a mixture of both male and female. Terribly inconvenient.

The lobby receptionist was terribly rude and kept insisting it was AGODA's fault but we've had booked many times with AGODA and they did a very wonderful job in all our previous bookings. We came co a conclusion that because it was CES, they accepted walked-ins as the rate has gone up triple comparison to a normal date. Imagine the frustration we had to go thru.

On top of that, the moment we got our rooms, two of our rooms water heater was not working. It was winter for god's sake! Another one of our room, the heater itself was not functioning! They dare call themselves a hotel or a resort? They were worst than a motel!

They changed our rooms and again the heater was not working. The service guy had to come up several times to sort it out.

We will never again stay in this particular hotel. For the price we were paying, it was totally not worth it.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank nikkimah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Royal Resort, responded to this review, January 21, 2013
Thank you for your comments. We would greatly appreciate the opportunity to address your specific concerns. Please email us at rvs@tradingplaces.com with your name, dates of stay, and unit number so we can resolve these issues in a timely manner.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Little America, Wyoming
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 15, 2013

I got what I paid for! The ridiculously expensive rates during the New Year forced me to look for a motel off the strip. I paid on average $350/ room for cold, cramped, dingy rooms with awfully noisy heaters. I'm absolutely sure there weren't any insolation around the patio door because the bed beside the door was freezing cold. Upon closer examination, I saw a sofa with torn upholstery, loose faucet, and musty smelling comforters. To make matters worse they charge a $100 deposit " for security authorization" in case we damaged/ steal something. I got my deposit $ back but the rooms were already in poor condition and had damaged furnishing already...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marigold D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Royal Resort, responded to this review, January 29, 2013
Thank you for your honest review of the Royal. We appreciate your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Las Vegas hotels

NY
Level 5 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 12, 2013

I stayed at this hotel about two years ago with no problems. Since the last stay the hotel now has live music. The music from the bar area is so loud it can be heard throughout the hotel. My room was vibratuing at 12:30 AM. Front desk person was nice but could not do anything. Cora the manager said sorry but the bar area is a rented space and we have no control. The offered to move my room but it was only a few doors down. It would not have made any difference. It is so obnoxious for the hotel to have live music late night and disturb the entire hotel. There were only about 5 people in the bar watching the band.... If you stay at this hotel beware of this issue. Room was clean but looked dated and tired.

Room Tip: Far from the bar area on live music night
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Punktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Royal Resort, responded to this review, January 14, 2013
Thank you for your comments. We would greatly appreciate the opportunity to address your specific concerns. Please email us at rvs@tradingplaces.com with your name, dates of stay, and unit number so we can resolve these issues in a timely manner. Many thanks for your honest review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, California
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 7, 2013

This place is good enough, well situated between LVCC and the strip. Small refrigerator in the room. Clean. Wifi access is $10 per day per device, so if there are two of you and you each have a computer and iPad, that's $40 per day. Nice little bar, just a handful of slots. No munchies, just a very expensive restaurant next door.

Bring your own pillows. They give you two anemic little things for a king sized bed.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Royal Resort, responded to this review, January 11, 2013
Thank you for taking the time to review our resort. We appreciate your positive comments and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level 5 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed December 28, 2012

We stayed here for a week using and RCI coupon. 1 minute to the main strip street and a bus stop for the double decker either way right on the corner. Located just behind the Wynn/Encore at the north end of the new strip. The room was very comfortable. A super 8 type standard room with a comfortable bed, fridge, microwave, coffeemaker, table and chair. We were very happy with the room. Our idea was to spend little time in the room and more time running around the strip. Total success. The location is great! The staff were very friendly and helpful in giving suggestions on where to eat and things to do. The pool was nice and the hot tub was also great. If you don't want super fancy and just simple hotel with good rates then this place rocks. Hope you like it too.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank squeezy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TradingPlacesTPI, Manager at Royal Resort, responded to this review, January 3, 2013
Thank you for your positive review of the Royal! We're glad you enjoyed your stay and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Level 5 Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 2, 2012

I booked this hotel thru Orbitz. When I first called to confirm room wih two queens they found me but could not enter the request until 2 days before checkin. When I called back to confirm this 10/17, they couldn't find me in their system so I had to call Orbitz, and then they firmed it. Phew! I had pre-paid $194 for two nights (Fri and Sat.), I better have a reservation. The hotel location was great to the strip!! You can walk but with heels...no thx....a 5min taxi for $10 please! :-) There is no valet but the parking lot was right next to it. We stayed on the 8th floor in a two queens room, great view of Riveria. I didn't really experience lots of noise but after partying in Vegas and I being a heavy sleep, it satisfied me just fine. The room was decently nice and comfortable for the price paid. We even had a small balcony too!! There was a pool, but we didn't have time to use it. I would def stay here again due price and location.

Room Tip: It's a $10 cab fare (inc. tip) from the hotel to The Venetian. No nightly resort fee.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelAways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan, Minnesota, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2012

We spent 4 nights at the Royal Resort. (10/16/12-10/20/12) The room we stayed in was very clean. The King bed was extremely comfortable. The pool area was clean and pleasent. The only negative was the band that played in the club on Friday, had one VERY loud number at midnight. Fortunately we were not asleep yet so we did not get blasted out of bed. The location of the hotel is wonderful. Having a coffee maker, fridge and micro was great! The street noise is almost non existant. The lobby is smoke free which we really appreciated after the casino's. The check in/check out was very fast and the desk staff was very courteous and helpful.
The lobby is old and needs updating. What items they have around are from times long gone. Look past that, it is worth it. (There is a lot of potential there if someone were to invest a little money.)
We would definately stay there again. We did not miss a thing by not staying at a casino. (Except noise, smoke, crowds and slow elevators). Their elevators are really fast. I highly recommend this hotel. In my opinion the only reason it is not a 3+ hotel is the lobby decor.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Audrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Resort

Property: Royal Resort
Address: 99 Convention Center Dr, Las Vegas, NV 89109-2010
Location: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Royal Resort 2.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Royal offers all the intimacy and comforts of a smaller property located in the heart of the famous Las Vegas Strip. It's next to the Wynn, and is within easy walking distance of the Las Vegas Convention Center. Enjoy the marble floors, smoke-free lobby, and spacious lounge. Or soak in the hot tub, enjoy the refreshing pool, and relax in your own private cabana. ... more   less 
Reservation Options:
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Also Known As:
Royal Vacation Las Vegas
Royal Vacation Hotel Las Vegas
Royal Resort Las Vegas

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