We booked the hotel 5 months before the CES convention. Upon arrival, we were informed that for the first night we would have 3 rooms and the following nights only 2 rooms due to their system "GLITCH". For the following nights, they offered to put the one room in some weird hotel DownTown.
As far as we were concerned, that was not appropriate and we were very unhappy about it. We were there for work and imagine to have the group separated. Not only that, CES was only a 10 minutes walk down from the hotel. If we have had taken up their offer, our other colleagues will be put up at least 30 minutes away from us. Such inconvenience they caused us. Instead of a one person occupancy, the room had to accomodate 2 people. Worst stil, our group was a mixture of both male and female. Terribly inconvenient.
The lobby receptionist was terribly rude and kept insisting it was AGODA's fault but we've had booked many times with AGODA and they did a very wonderful job in all our previous bookings. We came co a conclusion that because it was CES, they accepted walked-ins as the rate has gone up triple comparison to a normal date. Imagine the frustration we had to go thru.
On top of that, the moment we got our rooms, two of our rooms water heater was not working. It was winter for god's sake! Another one of our room, the heater itself was not functioning! They dare call themselves a hotel or a resort? They were worst than a motel!
They changed our rooms and again the heater was not working. The service guy had to come up several times to sort it out.
We will never again stay in this particular hotel. For the price we were paying, it was totally not worth it.
- Official Description (provided by the hotel):
- The Royal offers all the intimacy and comforts of a smaller property located in the heart of the famous Las Vegas Strip. It's next to the Wynn, and is within easy walking distance of the Las Vegas Convention Center. Enjoy the marble floors, smoke-free lobby, and spacious lounge. Or soak in the hot tub, enjoy the refreshing pool, and relax in your own private cabana. ... more less
- Reservation Options:
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- Also Known As:
- Royal Vacation Las Vegas
- Royal Vacation Hotel Las Vegas
- Royal Resort Las Vegas