We have been at the Verandah before, and have always enjoyed good food and excellent service. Not this time. :(
To start off our meal, a waitress dumped a full glass of tomato juice on my friend, completely soaking her jeans and t-shirt. Juice was also everythere - on our purses, a little on my shirt, some on the table. The manager came out and yelled that she would like to pay our dry-cleaning bill - all of six bucks of it! Who dry-cleans jeans? Anyway, we told her that would not be necessary.
We did not specifically ask for it, but expected the manager to at least comp the meal for the person who was soaked. She ordered a soup, and an entree, and only the entree was free. We were also charged for that tomato juice.
Other annoyances were aplenty as well. It took about 40min to get another glass of tomato juice, and about an hour to have the table cleaned up. We were offered bread, but no butter, olive oil or vinegar. My husband asked for a cup of coffee, and 20min later had to ask again. I ordered a dish with a side of berries - and had to ask for that again, too. A couple of waiters bumped into our table throughout the meal - almost sending the glasses flying, but not quite (the waiters did say they were sorry, though, so that was nice).
- Official Description (provided by the hotel):
- Known as a respite from the bustling Las Vegas Strip, the Forbes Five Star Spa is located inside the non-gaming, non-smoking Four Seasons Hotel Las Vegas on the Hotel’s lobby level with complimentary valet parking just steps away. Designed to offer a tranquil, fully customizable spa experience, this intimate space features 12 treatment rooms, including two oversized couples’ suites and an expanded co-ed Zen Lounge. Guests can indulge in an array of personalized treatments and services, featuring the industry’s leading eco-friendly product lines such as Naturopathica, Phytomer, Pure Fiji and Ajne. The Spa's design was inspired by the natural beauty of the desert. Throughout the space, warm colors, natural materials and artwork inspired by nature exude a soothing feel. A reception area features a striking reception desk highlighted by an oversized art piece made of walnut hardwood. In the sleek Zen Lounge, sheer curtains create a serene feel, while treatment rooms in metallic hues are finished with materials such as bronze, granite and cork. Other areas feature eucalyptus cabinetry and maple tables. Warm, private spaces allow guests to relax before and after a treatment and make The Spa ideal for enjoying alone, with a significant other or with a group for bridal parties or girlfriend getaways. Gentlemen’s facials and body treatments are also available. An expanded retail selection allows guests to continue their Spa journey at home. It features products used in all services, gifts and Four Seasons logo items as well as seasonal, fashion-forward athletic wear. The Spa includes a separate Nail Bar and a recently enhanced Fitness Center, which features state-of-the-art equipment by Matrix Fitness. ... more less
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- Also Known As:
- 4 Seasons Hotel Las Vegas
- Four Seasons Las Vegas
- Las Vegas Four Seasons