First and foremost, it must be said that the service here is excellent. Four Seasons somehow manages to coax the best performance from their staff in all their locations, and this place is no different.
So much of the stay was really quite perfect - food, service, housekeeping, room service, pool service, etc. However, the whole experience was let down but a lackluster (not BAD, just not great) room and facilities.
Four Seasons sets high expectations, and to me the location, room, maintenance level in the room, just were not up to Four Seasons standards. Granted, this is probably one of the most economical FS properties in the network, but still, I can't help but think they could do much more with their brand in Las Vegas.
The rooms are nice, but feel very old-school and traditional. I don't mean the decor, I appreciate the FS approach of luxury decor, but the rooms just aren't up to 2011 expectations for luxury - everything feels like 1990 luxury. Outlets aren't where you want them, internet connections are spotty, bathroom fixtures are showing some wear & tear, etc.
Vegas just moves so fast, for the Four Seasons to remain ahead of the pack, they need to rennovate. Frankly, if I were running FS, I would let my agreement with Manadalay Bay expire, give the rooms & facilities back to Mandalay, and start over at another, newer property. Even a massive rennovation would leave the FS attached to an aging casino property at the remote end of the Strip. My advice, grab some space at a new development center-strip (City Center, etc.) and build something new to modern FS standards and reboot.
Keep your staff at the new location though, they are top-notch! They deserve facilities to match their refined service standards!
- Official Description (provided by the hotel):
- Known as a respite from the bustling Las Vegas Strip, the Forbes Five Star Spa is located inside the non-gaming, non-smoking Four Seasons Hotel Las Vegas on the Hotel's lobby level with complimentary valet parking just steps away. Designed to offer a tranquil, fully customizable spa experience, this intimate space features 12 treatment rooms, including two oversized couples' suites and an expanded co-ed Zen Lounge. Guests can indulge in an array of personalized treatments and services, featuring the industry's leading eco-friendly product lines such as Naturopathica, Phytomer, Pure Fiji and Ajne. The Spa's design was inspired by the natural beauty of the desert. Throughout the space, warm colors, natural materials and artwork inspired by nature exude a soothing feel. A reception area features a striking reception desk highlighted by an oversized art piece made of walnut hardwood. In the sleek Zen Lounge, sheer curtains create a serene feel, while treatment rooms in metallic hues are finished with materials such as bronze, granite and cork. Other areas feature eucalyptus cabinetry and maple tables. Warm, private spaces allow guests to relax before and after a treatment and make The Spa ideal for enjoying alone, with a significant other or with a group for bridal parties or girlfriend getaways. Gentlemen's facials and body treatments are also available. An expanded retail selection allows guests to continue their Spa journey at home. It features products used in all services, gifts and Four Seasons logo items as well as seasonal, fashion-forward athletic wear. The Spa includes a separate Nail Bar and a recently enhanced Fitness Center, which features state-of-the-art equipment by Matrix Fitness. ... more less
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- Also Known As:
- 4 Seasons Hotel Las Vegas
- Four Seasons Las Vegas
- Las Vegas Four Seasons