Prior to booking the hotel we called to check there would be free WIFI included in our price for 4 devices and were advised yes! On arrival we found out not only was this untrue but they REALLY didn't care that one of their staff had relayed false information. We had the displeasure of meeting the front of house manager who clearly has had no training and should not be working in hospitality.
Next problem - the room! We booked a non-smoking room but upon entering the room it was clear someone had been smoking in it so back to check-in to change rooms which took 1 hour.
Next problem - 'We serve freshly squeezed juice made by our orange press machine in Hash Diner' said a cheerful member of staff on the phone so we ventured here for breakfast. Guess What... the Orange Juice came from a carton, NOT impressed.
Next problem - 'This food is 100% vegetarian' - Why are you cooking it in the same pan you just cooked the bacon in then?! Seriously... WOW! Food hygiene NEED to visit!
Next problem - 'Stamps can be found in the gift shop' according to the Concierge they can but there were none to be found in the gift shop!
Clearly the staff inc. management have a severe problem with telling the truth!
DO NOT BOOK THIS HOTEL! YES IT WAS OKAY 12 MONTHS AGO... NOW IT IS AWFUL!!!
- Official Description (provided by the hotel):
- Spacious suites and luxurious amenities complement the gaming thrills, sumptuous dining and hot entertainment found at Rio. The excitement of Carnival radiates throughout the casino floor and out to the pools of VooDoo Beach where guests can soak up the sun in both family-friendly and adults-only areas. Inside, guests can dine at celebrity chef Guy Fieri's restaurant El Burro Borracho, feast on over 300 dishes prepared daily at the Carnival World & Seafood Buffet or experience the city's finest panoramic views at VooDoo Steak. Enjoy the KISS by Monster Mini Golf 18-Hole miniature golf course filled with state-of-the-art video, special effects and unique KISS props. See Las Vegas in the most thrilling and spectacular way when you ride the Voodoo Zipline and soar more than 400 feet above the ground at exhilarating speeds. Back on the ground, entertainers Penn & Teller and the Chippendales keep audiences enraptured nightly or rock out to the great rock songs of the 80's when you watch the worldwide smash hit musical, Rock of Ages. Of course, you may prefer to dance above the lights and under the stars at VooDoo Rooftop Nightclub located 51 floors about the excitement. ... more less
- Reservation Options:
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- Also Known As:
- Rio All-Suite Hotel And Casino
- Rio All- Hotel Las Vegas
- Rio Suite Hotel
- Rio Hotel Las Vegas
- Rio Suite Resort
- Rio Casino
- Rio Suites