Where do I begin…..
Spacious one bedroom suite with living room, kitchen (with no pots or pans, so what’s the point), One and a half bathrooms, jet whirlpool in bedroom (amazing, best one I’ve ever used), and great views (floor to ceiling windows all around).
The hotel was pretty empty, which was great, but then also makes me wonder, why?
Valet guys were super nice and accommodating.
Parking lot was very close to the front entrance which saved a lot of time. Most hotels in Vegas would take you 10 – 15 minutes to get to your car.
No staff. I would call the concierge and no one would pick up the phone. I would call the front desk and it would ring at least 50 – 60 times before I would either hang up or someone would finally pick up.
The concierge was extremely rude and wanted nothing to do with helping us find a club to go to. He was from England or something, just wanted to point that out, so that maybe the Palms will know who I am referring to.
The room was very big and modern, BUT, the damage in the room was ridiculous. Holes in the walls, wallpaper peeling off, cereal and crumbs under the couch, speaker broken off of the t.v., handles broken in the main shower, t.v. reception sucked, no pots or pans in the kitchen which to me is NOT a state of the art kitchen, as they would describe on their website. Why offer a stove to your customers when you don’t provide pots or pans. Do they actually think people are travelling with these things….give me a break.
The hotel was unstaffed, and rundown. I called for an extra blanket the first night and they told me they had run out……excuse me, like what do you even say to that. Ran out of blankets, but this is your business, providing your customers with comfort while they sleep….that was confusing. No one even apologized for it, they could have cared less. Here’s a little tip, Pamls, send one of your worker’s to go and buy a couple extra blankets at Walmart if you’re that in need, it’s really not that difficult. Another tip, if you’re going to charge people for damage, why don’t you try fixing it with the money you charged them, so the next customer doesn’t have to experience it.
The elevators, well, let’s just say that was a chore….getting your key to actually work was comical. I couldn’t even believe how inefficient that was. Great idea, if it actually worked. And really, it’s for security, you have one elevator that you don’t even need a key for. It will allow you to travel to any floor you want. As for the security on the main floor asking patrons to see their room keys, what a joke, you’re just misleading your customers in actually believing their safe, when in all reality, someone can just take the skytube (2nd floor) over from the palms casino and jump right on an elevator free and clear….no questions asked. Extremely poor setup and completely inefficient. I also loved how they were telling people who had just arrived that their elevators were experiencing NO problems. What a bunch of liars, I had already been there a week and there was nothing BUT problems the whole week, and they were quite aware of it.
The pool at the Palms Place was a complete JOKE. They have about 60 lawn chairs for people to sit on in total, however, they only have about 10 for free and if those 10 are already taken, it’s going to cost you. They don’t give those out for free…..yes, you read that right, they actually have the audacity to charge their own customers to sit down on a chair at the pool. I couldn’t even believe it, what’s next, are they going to start charging people to walk down the hall?….unbelievable.
The only good thing about this place, was leaving. It’s 100% going down the tubes and I don’t give it much longer (maybe a couple years) before they close the doors or turn it into a 2 star stratosphere hotel. They are obviously coming into some hard times, at least I would hope so, considering how they treat their hotel and their customers. The “no staff” and “not fixing the damage in their hotel” was a complete eye opener as to how bad they must really be doing.
All in all, if you get an amazing deal on a one or two bedroom suite, it might be worth it, because the rooms are so spacious, but that’s the only good thing about it.
- Official Description (provided by the hotel):
- Palms Place Hotel and Spa is a full service boutique hotel. Comfortably removed from the non-stop action of the Palms casino, this tower is a study in elegance and relaxation.From the high-end accommodations to Simon Restaurant, Drift Spa and Rojo Lounge, Palms Place feels more like a home than a hotel. ... more less
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- Also Known As:
- Palms Place Hotel Las Vegas
- Palms Place Las Vegas