We were charged 3 different times and 2 different amounts plus a deposit for our 1 night stay that I booked off the hotel's website. We didn't realize this until after we got home because they hotel decided not to inform us of the error and did not give us a full printout. When I called about the issue, the only answer I got was 'I can't answer that for you at this time.' I did manage to get screen shots of some of our charges via email from 1 person I talked to, which only further proved another mistake of the reversal amount being $0.00!! Every time I call, no manager is available. I have left voicemails and emails for the hotel general manager and any other management title and still have received no response from anyone or have had my money refunded, even after they admitted the mistake and sent me the proof. Not to mention we had no water pressure in our shower, and our A/C did not work well at all while it was 117 out, but no one came up to even look at it after calling down twice, and all I got when I mentioned it upon checkout was 'oh.' For the money you will end up getting ripped off anyway, you might as well stay in a nicer hotel!!
- Official Description (provided by the hotel):
- The Mardi Gras Hotel & Casino is your great choice for an affordable full-service hotel just off the Strip. The hotel features 314 spacious over-sized guest rooms each with a refrigerator and bar area; a friendly and affordable restaurant and 24-hour casino lounge; a large pool area with whirlpool spa; FREE Strip and Airport Shuttle that runs every hour on the hour from 7am to 10pm; and is a short walk to the Las Vegas Monorail and the Las Vegas Convention Center. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Mardi Gras Hotel And Casino
- Best Western Mardi Gras Hotel Las Vegas
- Best Western Las Vegas
- Las Vegas Best Western