My husband and I stayed at The Palazzo over the 4th of July weekend. The room was really beautiful, but the service at the hotel wasn't great. We waited in line for 40 minutes to check into our room, and this was after midnight! There were originally three people checking in guests, but even with the line for check-in very long, one left a few minutes after we arrived. Then when we finally made it to the front of the line, they would not honor the rate that we had been promised based on our comp offer. We were told to check with the guest service center, which we did. When we checked with the guest service center, we were told that we would have to call the reservation line the next day and ask to speak to a supervisor, which we did. When we called the reservation line and asked to speak to a supervisor, we were put on hold for 20 minutes while the supervisor listened to the recording of our original call to make our reservation, THEN they adjusted our rate to the one that we were originally quoted. Not fun.
Also, we missed out on a free massage because guest services did not give us any information about the bonus being offered for first time players at the resort. We were only informed of the available bonuses when we cashed out our points as we left, which was too late for us to take advantage of a pretty cool offer. If it is your first time to play at the Palazzo, ask for details about the tiered bonuses for new players.
The food at the Grand Lux and at the Mexican restaurant were really good, we enjoyed both and would definitely eat at both again.
FYI, there is free wireless access at the coffee shop on the second floor. Coupon code smarter40 gets you 40% off Blue Man Group tickets through the summer. Buy the cheapest tickets available because everyone is upgraded to best available seats if the venue isn't sold out, which is usually the case. We bought tickets for the Saturday of the 4th of July weekend the day of the show and were upgraded to the most expensive seats.
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Ctrip TA, Booking.com, Travelocity, Vegas.com, Hotwire, getaroom.com, HotelsforEveryone, Cancelon, TripOnline SA, Evoline ltd and HotelsClick so you can book your The Palazzo Resort Hotel Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Palazzo Hotel Las Vegas
- Palazzo Las Vegas
- Palazzo Hotel Las Vegas