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“Wonderful Hotel in a great location”

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The Palazzo Resort Hotel Casino
Ranked #7 of 262 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level 5 Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wonderful Hotel in a great location”
Reviewed September 9, 2013

We really enjoyed our stay at the Palazzo Hotel. From the moment we checked in until we left everything was first class. What a beautiful resort! It is in a great location on the Vegas Strip. The rooms are all suites and very comfortable and large.
The hotel is connected to the Venetian Hotel and their Canyon Ranch Spa. It is a good walk to the Spa but on the Palazzo side there is a decent fitness room.

Room Tip: All are great.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 10, 2013
Dear Guest,

It is with great pleasure to read such wonderful comments, and I am grateful that you have taken the time to provide us with your review. As much as you enjoyed your stay at The Palazzo, we enjoyed having you as a guest. I am pleased that you consider The Palazzo first class, and that you were impressed with our location and suites.

We look forward to serving you on a future trip to Las Vegas.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4,705)
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English first
Pittsburgh, Pennsylvania
1 review
Reviewed September 9, 2013

perfect in every way, beautiful, clean, clean environment as far as the casino and it's workers and guests. worth the money. It is by far the best hotel in vegas. Resuturants are unbelieveable. Can't say enough good things

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 10, 2013
Dear Guest,

Thank you for sharing your wonderful experience on TripAdvisor. There really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. We all look forward to the privilege of serving you on a return trip to this fabulous city.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonnall, United Kingdom
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 9, 2013

Having stayed in vegas 9 times this was my first stay at pallazzo and it was faultless.Check in quick and helpful room huge and comfy pool areas lots of shade when needed plenty choice of pools staff very happy and polite.Quick mention must go to brian and carston who are bartenders at the zebra lounge they were great fun great workers and are a credit to your staff if anyone from pallazo read this say hi from ian and julie from uk.We visit vegas every year and we will choose this hotel and have recommeneded this hotel to family and friends.If you are a vegas regular as we are venetian pallazo has everything you need for a great vacation if you dont want to trudge the strip.Thanks again for the best trip yet to viva and we look forward to pallazzo next year.

Room Tip: Pay the daily charge as you get booklet with loads of discounts
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Green Features: The way forward also impressed with recycling products i e soap and sending them to africa
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ian c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 10, 2013
Dear Guest,

Thank you for choosing The Palazzo as host for your recent 9th visit to Las Vegas and taking the time to share your experience. You are definitely a Vegas veteran! I am delighted to hear that you enjoyed your stay overall. Thank you for your compliments regarding Brian and Carston. Rest assured your feedback will be shared for recognition. I am confident that they will be delighted to know that they made such an impact on your visit. I look forward to your return visit so that our team can once again exceed your expectations.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Level 5 Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 9, 2013

Everything about this hotel is perfect.

This was my first time in Vegas and if/when I come back, it will be to the Palazzo.

The check in lady gave us an upgrade to a 30th floor suite with a strip view that was perfect.

The meal on out first night at Morel's was the best dining experience of my life.

The Grand Lux Café was excellent for breakfast/snacks. All of the bars are well tended and friendly. The pool is clean and relaxing. I could go on, but I don't have a bad thing to say.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeP1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 10, 2013
Dear Guest,

I am happy that you chose Las Vegas and The Palazzo for a Vegas first and had an amazing time! Thank you also for taking the time to relay such positive comments. A 30th floor view is definitely splendid, and I am glad that you enjoyed your stay and will be returning to The Palazzo on a future visit. Morel's, Grand Lux Cafe and the pools are definitely assets to our property, and it was a pleasure having you here.

I look forward to your return visit!

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 9, 2013

Wonderful newer hotel with large suites. Easy check-in. Easy access to/from airport. Smaller casino than most. Excellent room size - bathroom, living room & bedroom. Will definitely return.
Shopping & restaurants with access to the Venetian Resort. Spectacular pools. Courteous staff. After staying at the Palazzo more than 9 times, we truly can rate this hotel as EXCELLENT!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rberger669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 10, 2013
Dear Guest,

Your loyalty is truly valued! Thank you so much for your continued patronage of The Palazzo and for taking the time once again to provide such a positive review. I am astonished and overjoyed that you have been to The Palazzo nine times, and that you continue to experience the same, excellent level of service that we aim to provide our guests.

Guests like you make The Palazzo a truly magnificent place, and I, along with my team, thank you for being an integral part of our success. I am, without a doubt, looking forward to welcoming you back for the tenth time!

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2013

Was the best ever hotel i have been in, the room was amazing so big, the bed was so comfy there was no rush to get out of it. The place was spotless, bathroom was gleaming the chambermaids do a fantastic job. Had a great outlook, looked right on to the fabulous pools, over the road was starbucks, and Treasure Island so was able to watch the show, if we where in our room at the time of show. The staff are so helpful, and very cheerful they make you so welcome, my only downfall which is'nt a real problem as we eventually got there, as at the front desk when booking in, i felt the girl was'nt really understanding us right. Not sure if it was the Scottish accent,she was getting a bit irate with us, which was'nt to pleasant as we could'nt understand her at times. But anyway we got there in the end, had a fantastic time in the hotel, the buffet breakfast is a great idea, loved it the staff there where on the ball, very busy place. So much to see in the hotel, without going outside, i cant understand how some people say they would'nt come back. I would come back in a minute, watched a program on our channel five. And there was The Palazzo and The Venetian, the two busiest hotels in the world, so many staff and they all do a great job, well done to you all, yous make our trip the best. Felt very safe in your hotel, well secure with your staff,so glad to have stayed in your hotel. We where there for a wedding, there was 35 of us booked in, we where all on different floors and it was'nt a problem. So thank you for such a good time, had by all hopefully be back soon

Room Tip: Just ask for the view to the pools, it is a great view.
See more room tips
Green Features: Solar heated pools are a good thing, also Energy Star appliances are used in the rooms, A/C temperature set to save energy. You can read before or when your there about it all.
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizsimpsonnicole1996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 9, 2013
Dear Guest,

Thank you so much for taking the time to share your experience with us. The details you provided regarding your most recent visit is nothing short of humbling, and I am grateful that you have given us the opportunity to live your experience through your review. Knowing that you will be returning to The Palazzo because you had such a fantastic time is truly exciting as this provides us with another distinct opportunity to continue impressing you for many more trips to come.

We are grateful that you consider us one of the best hotels you have ever been to, and because of this, we are ignited with the continued passion to provide you and all of our guests with the high level of service you have come to expect. I would like to also thank you for not allowing the shortfall you experienced upon arrival to deter you from the latter part of your stay. I am glad that we were able to extend to you genuine helpfulness and cheerfulness thereafter and will strive to do so from beginning to end for future stays.

Thank you very much again, and I look forward to welcoming you on your next stay.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 8, 2013

Only thing that I could say negative is room wasn't cleaned until way late and not at all one day. Good location. Great sized rooms for price. Quiet too which is nice for a Vegas hotel. Would def consider it again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mleaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, September 9, 2013
Dear Guest,

Thank you for taking the time to share your recent experience with me. Please accept my apologies for the lack of adequate housekeeping services that you encountered. Please be assured that this is not reflective of the housekeeping standards that we have set in place, and I will address this occurrence with my team. I am glad, however, that you enjoyed the location of our resort and the size of our suites and that you will consider The Palazzo for a future stay.

Thank you once again, and I look forward to your next visit with us.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Las Vegas
#4 Casino Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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