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“Overpriced but nice for people with money to spend”

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The Palazzo Resort Hotel Casino
Ranked #7 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Indianapolis, Indiana
Level Contributor
123 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Overpriced but nice for people with money to spend”
4 of 5 bubbles Reviewed July 19, 2013

My wife attended a teacher's conference held at this hotel. Because she had surgery 6 days before this conference, we felt that to minimize walking that we'd need to stay here.
It is a beautiful hotel with lovely suites. The parking is the easiest to use of any that we found in Las Vegas and because I am handicapped and my my wife's condition, this was a big help. We could almost always find parking spots close to the elevators in the 4-level underground parking garage. We always felt secure.
But for the price, all you get is a room and parking. No perks or discounts for guests whatsoever. No breakfasts provided, and no internet without paying the $25 per day "resort fee".
We did not eat in their restaurants as they were too pricey for us. We did not get the sense that we mattered that much to them, but when we asked the concierge questions, they usually had an answer for us. And the check-in process was very efficient for such a large hotel.
We won't stay there again unless it is paid by my wife's employer. But if you have money to spend, it is a nice hotel.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for choosing The Venetian|The Palazzo as your host for your recent visit to Las Vegas. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

While I was pleased to learn that your overall stay was enjoyable, I was disappointed to learn that you felt the cost of a Venetian | Palazzo vacation is excessive. I would like to recommend Grazie, our hotel loyalty program. Grazie is a wonderful way to be rewarded for your loyalty and get discounts on everything from our spa and retail stores to discounts on future stays.

We truly appreciate you taking the time to write to us after your recent stay. We hope to host you again and continue to amaze you with our Unmatched Guest Service Standards.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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14,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4,559)
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English first
Whittier, California
1 review
5 of 5 bubbles Reviewed July 19, 2013

Upon arrival I was warmly welcomed by the valet staff. This continued as I checked in with the front desk and VIP staff. Suite was nicely decorated, contained all necessities and was clean. Bed was comfortable and room was quiet.

Employees throughout the hotel and outside by the pools were polite and attentive.

Palazzo and Venetian are the most welcoming of Vegas hotels.

Room Tip: Upper room with restricted access has more privacy but most likely no different than other floors...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future!

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2013

From the moment you check in, you know that you are in for a real treat. Staff is pleasant, willing to give full attention to your needs and efficient. Rooms are a short walk through the casino on a wide, smoke-free aisle and what rooms they are: clean, fresh, well appointed, spacious, exactly what you would expect from this first class hotel.

Room Tip: Rooms facing Las Vegas Boulevard provide a spectacular view, although I haven't had a bad room i...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kgzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for sharing your experience. I am pleased to read of your satisfaction and I look forward to welcoming you back in the near future.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed July 19, 2013

Had a wonderful stay at The Palazzo in Las Vegas. The staff was accommodating and friendly and the amenities were fantastic. Upon arrival, we were upgraded to a suite without asking making the trip that much more memorable. Hats off to the Palazzo for their relentless pursuit of customer satisfaction!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bschram32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Providing unmatched guest service is a hallmark of our property and I am especially pleased to read that you felt this commitment during your stay. It was my pleasure to share your positive experience with our team. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

Stayed at Palazzo- Prestige from June 30 - July 5, 2013.. Have stayed 4 previous times at Palazzo - Prestige. The best. From check in on 23rd floor (very fast, room ready early, courteous friendly service) to full service during stay. Used cabana for 2 of the hottest days this year (115F). While expensive well worth the cost and convenience and great service. (Air conditioned inside when it gets too hot). Prestige, is hands down, the best service of any hotel I have stayed at which includes Encore, Aria, Signature, MGM. The extra fee for Prestige which doesn't additional charge the resort fee more than pays for the included breakfast on 23rd floor, use during day, included cocktails and appertizers in evening time. Plus a great meeting place at the end of the day. Relaxing environment, no hurry to leave.

Rooms are very spacious (800 sq ft minimum). Well appointed, clean, great housekeeping.

Restaurants in PalazzoVenetian complex are also very good. No need to leave complex. Many shops within complex. Fashion Mall across the street.

Great stay.Will stay again in November.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bjbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for sharing your experience on TripAdvisor. I am particularly pleased that you enjoyed the service provided by Prestige at The Palazzo. Prestige provides the next level of luxury here and I am pleased to read that you enjoyed it. I look forward to welcoming you back to Prestige at The Palazzo in the near future.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Michael, Minnesota
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 19, 2013 via mobile

My favorite thing about staying at the Palazzo is the rooms. I love the tiered look and the views are amazing. Most other hotels on the strip have rooms that feel just like any other hotel, but these feel extra special.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we not only provide the largest standard accommodations on the Las Vegas Strip, but as you pointed out The Venetian | The Palazzo has some of the best amenities.

Thank you again for your review and I look forward to hosting you here at The Venetian | The Palazzo many times in the future.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 bubbles Reviewed July 18, 2013

My wife and I stayed at the Palazzo from 2nd to 6th July and from the moment we arrived to the time we sadly had to leave we had a wonderful experience. The food, shops, facilities, etc wonderfully complimented to hotel. Another nice little bonus was the self park option, no requirement to tackle the strip in getting to your hotel, finding which of the best elevators takes some time but the convenience of sands road is awesome. Rooms are large and the sunken lounge is a perfect addition to the room. A Walgreens close by is also beneficial for those on a budget. I have stayed in four other hotels on the strip on see no other reason to stay elsewhere should I return.

Room Tip: We were oven a room on a higher floor and it was perfect
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, July 20, 2013
Dear Guest,

Thank you for taking the time to share your experience. I understand that there are many travel options when visiting this city and I sincerely appreciate and thank you for choosing The Venetian | The Palazzo to host you during your most recent visit. I look forward to the privilege of welcoming you back to The Venetian | The Palazzo each time your travels take you back to this fabulous city.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#4 Family Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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