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“Vegas, First CLass”

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The Palazzo Resort Hotel Casino
Ranked #7 of 262 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Cape Coral, Florida
Level 5 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Vegas, First CLass”
Reviewed March 5, 2013

This was my second stay at Palazzo, being a Priority Club Ambasador, it was of course my choice for trip with friends to Las Vegas.
The Palazzo is a first class 5 star hotel and certainly lives up to the 5 star rating. The rooms are large and sumptuously appointed with fine furnishings and superior beds and bedding. The staff is also first class, every staff member we encountered was extremely courteous and helpfull. Room service meals served hot and quickly and as delicious as if you were in the restautantnt from which it came.
As for the casino, it was very well light, airy and pleasant. We have seen the same dealers here since the Palazzo opened.
I dont think you could have a better experience than this in Vegas. It is on the pricier side, but that also limits the drunken partiers you are likely to experience in lower priced hotels.

Room Tip: All the rooms in this hotel are outstanding!!1
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjpglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 6, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. I am humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest.

I am pleased to hear that you are an Intercontinental Hotels Priority Club Member. As the first ever Intercontinental Alliance resort we are proud to have received such a glowing review as Priority Club members are among our most important guests. I thank you again for your review and look forward to welcoming you back to The Venetian | The Palazzo in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Penticton, British Columbia, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2013

From the moment we were checking in to the final moment checking out, everything was amazing. You hear about "awesome customer service", but how often do you really get it? Well the Palazzo/Venetian will not disappoint you.
The room was just fantastic. Very spacious, and a very comfortable bed. (Could have spent more time in it but we were having too much fun in the casino).
From the housekeeping staff to the cocktail waitresses, all were super friendly and helpful.
I would highly recommend staying here as it is really a great experience and a great location.
Make sure when you stay here you also sign up for their Grazie club. It has really great benefits.
Dinner at Valentino's is a must also.
We visited February 7th to 10th and have already booked a return visit for April!

Room Tip: Both resorts are great!
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  • Stayed January 2013, traveled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 5, 2013
Dear Guest,

Thank you for allowing us to host you during your recent visit and for taking the time to share your experience. I am humbled to have received such thoughtful comments, for there really is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Your feedback is a testament and reflection of the continued success of The Venetian |The Palazzo’s diligent strides towards personalized and second-to-none service and for our clear and paramount five-diamond vision.

Thank you for your very extensive review and providing so many details and insights. I am particularly thankful that you took the time to recommend Grazie, our hotel loyalty program. Grazie is a wonderful way to be rewarded for your loyalty and based on your review I am confident that you reaped the benefits!

I am particularly pleased that you recognized the unsurpassed suite accommodations at The Venetian | The Palazzo. As the only all-suite hotel on the Las Vegas Strip we are very proud of our standard suites and I am pleased that you valued them as well.

Once again I genuinely thank you for your time and for your kind words, the words that have reminded us of our agreement, ability and empowerment to continue our pursuit of providing our guests with nothing less than the best.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 4, 2013

We spent last weekend at the Palazzo, it was a great stay. We had previously stayed at the Encore (twice) but stayed here as we attended the Faith Hill and Tim McGraw concert.

Our check in was great, we were on the AMEX package and had a great rate, but were offered upgrade options, we chose to upgrade to their concierge level, the Prestige level. It was worth the extra charge. The breakfast is nice in the evening the drinks and food from one of the restaurants are complimentary in the lounge. The lounge has an amazing view of the city which is a nice contrast to the bars and lounges surrounding the casino. It is also relatively quiet, also a nice change.

The fitness center run by the Canyon Ranch was awesome!

Our room was the same size as the Encore, but we liked the layout of the room much better, more open space, no divider between the living and bed area.

The hotel is more centrally located than the Encore so it seemed more convenient.
The only disappointment was the champagne bar in the evening. The service during the day was great but t night was awful. We left one night, the other night we waited and watched other people leave. It appeared very disorganized.

However, this will not impact our future decision, we will definitely return!

Room Tip: Even number rooms have a better view.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerT796
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 5, 2013
Dear Guest,

Thank you for choosing to stay at The Venetian | The Palazzo during your most recent trip to Las Vegas. I am pleased that you enjoyed your stay and will return.

I am particularly pleased that you enjoyed the service provided by Prestige at The Palazzo. Prestige provides the next level of luxury here at the resort and it sounds like you took full advantage of that.

Still, I apologize about the lack of service that you experienced at one of our bars. It concerns me deeply that you were not provided personalized Unmatched Guest Service at the bar as is our standard here at The Venetian | The Palazzo.

I am pleased that you would choose to stay with us again at The Venetian | The Palazzo. I anticipate your return and am looking forward to the opportunity to exceed your expectations yet again during future stays at Prestige at The Palazzo.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Yorkshire
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 4, 2013

Pos: Fab reception staff, beautiful suite. Great food in First Food restaurant. Well done, it was a pleasure to stop 5 nights there. Good work to all.

Neg: Asked the maid and left sign on the bed to change linen but they didn't until I asked them personally.

We stopped with our 14 month old toddler and he loved the room, it was child friendly. Although he opened the fridge and tripped the bottle sensors, the staff were honest in cancelling the drinks off our bill without asking us.

Room Tip: Try the $20 trick at reception.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodview123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 5, 2013
Dear Guest,

Thank you for choosing The Venetian | The Palazzo as your host during your recent visit to Las Vegas. I am pleased that you enjoyed our opulent suites and service. Still, I am disappointed to learn that your visit was not a complete success, and apologize for the delayed service from housekeeping.

I am pleased to read that this mishap did not dampen your spirit or take away from the other aspects of your stay that exceeded your expectations. I hope to have the privilege of serving you on many more visits to The Venetian | The Palazzo in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 3, 2013

The rooms are huge and beautiful, even better than other luxury rooms on the strip. The resort attracts a more upscale crowd. A surprising amount of things to do in the resort. Lavo is a fantastic restaurant and club and is highly recommended.The location is further down the strip, but a ton of things to do on that end as well - in addition to in-resort options, the Venetian is attached, Wynn/Encore right next door, Caesars and mall so close.

As noted in other reviews, be prepared for the resort fee and pricey wet bar options (and high prices in the convenience store at the resort). Is worth grabbing some waters, snacks and booze off-resort and bringing them into the room if you plan to stay for several days.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheByrdsTheWord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 4, 2013
Dear Guest,

Thank you for taking the time to share your feedback about The Venetian | The Palazzo. I am pleased that you enjoyed the décor and that your overall impression was positive. I look forward to welcoming you back to The Venetian | The Palazzo in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Colorado
1 review
Reviewed March 3, 2013

The Palazzo is amazing - fantastic suites to escape to, the best shopping and dining, fantastic shows - definitely the cream of the crop when staying in Vegas! The gondola ride was a very nice birthday touch for my GF, just an amazing place to stay - will always be our first choice along with the Venetian. Keep up the fantastic work!

Room Tip: Ask for a room that faces the strip!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 4, 2013
Dear Guest,

Thank you for the privilege of hosting you during your girlfriend’s birthday celebration! Congratulations on this special milestone and I am pleased that The Venetian | The Palazzo enhanced and contributed to your celebration.

Thank you for your positive review on TripAdvisor and I anxiously anticipate many more opportunities to serve you during future special occasions.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hesperia, California, USA
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 2, 2013

The room was large and fabulous, the view was of strip and it was like the show at Treasure
Island was just for us ! The food at , Tao and Zefferino's can't be beat ! We saw Rock of Ages,
a must.( If you loved the 80's ) The location for shopping is a shoppers dream come true !!!!
For a girls get away, you can't beat The Palazzo

Room Tip: Higher floor and view of Las Vegas, blvd.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patmclemore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirsten D, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this review, March 4, 2013
Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with the appropriate department heads, so they may in turn, share your wonderful compliments with their team members. I am confident that each department will delight in knowing that they contributed to the enjoyment of your stay and we all look forward to your return.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Property: The Palazzo Resort Hotel Casino
Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109-1414
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#4 Casino Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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