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“Family enjoyed the Palazzo, Las Vegas not as much.”

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The Palazzo Resort Hotel Casino
Ranked #7 of 264 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed December 30, 2012

Our twelve-year-old children had time off from school and were anxious to visit another state and see new places. Las Vegas is a short trip from Denver where we live. We decided we would stay at a nice hotel, enjoy some good meals, and take in a show.

Upon arriving at the Palazzo on December 26th, the children were immediately entranced by the beauty and grandeur of the hotel. The lobby was adorned nicely for the holidays. We were greeted very graciously by the check-in personnel after a very short wait.

We began our walk to our suite. If you remain on the first floor where the lobby is located, you have to walk through the casino to get to the elevator banks to the suites. This is when it hits you that you are in Las Vegas. Colorado is a no-indoor-smoking state. If one is not accustomed to it, the stench of cigarettes is striking. After explaining to the kids, their immediate response was why would anyone want to smell like that. You can avoid the casino by taking the escalator to the second floor where the very high-end shops are located.

We entered our 720-square-foot Bella View Suite. It precisely measured up to our expectations based on online reviews, descriptions, and pictures. Our view from room 730 on the 37th floor overlooking the strip exceeded our expectations. The only flaw was some peeling wallpaper in the bathroom near the toilet. Standouts from the children's perspective were the remote-controlled window blinds and the television in the bathroom. We adults appreciated the extremely comfortable beds, quietness, overall spaciousness of the room, and quality of the appointments. I can't remember the last time I slept a full eight hours. I did here.

Regarding value, I felt the $219 we paid during the week was justly priced, but less so towards the $289 Friday rate. Make sure you check prices on the internet. We got a significantly cheaper rate through Expedia than the listed price on the hotel site. A further comment on value, I do not like to be nickeled and dimed. I feel like the Palazzo did this.

I am not quite sure what the additional $20 per day resort fee is intended to cover. Most hotels offer complimentary Wi-Fi and we did not use it anyway. There are no indoor pools for the kids during the winter months, a drawback of this hotel and I believe Las Vegas in general. The only thing I could rationalize was the free parking. The room also does not have a coffee maker in the room, a standard amenity in most hotels. I assume they want you to spend $5 in the coffee shops downstairs. Finally, the $1,000 coupon book they advertise had few savings of interest and felt more like a gimmick.

Also keep a close eye on the room refrigerator. Following the recommendation of another reviewer who said they got charged for items just being moved in the unit, I did an in-person check out of the room where I learned $110 had been added to the bill for items moved but not used. They credited the charges back without incident. However, anyone not looking for that, it could be quite a shock and disappointment upon arriving home. As a side note, the small refrigerator is only designed to hold their beverages and will not accommodate any other items.

The days of inexpensive meals and shows are long gone in Las Vegas. We could only afford to take in one show during the stay. We saw Cirque du Soleil's O at the Bellagio for a whopping $750 for four tickets, fairly standard rates for high-end shows. I must say, the extravaganza did not disappoint. I have seen many Cirque shows in various forums. This performance set the benchmark for greatness and left all of us mesmerized.

Exercise caution if you intend to catch the highly-rated Bellagio buffet before the 7:30 PM show unless you can begin lining up for dinner around 4:00 PM and have lots of cash. We arrived a little after 5:00 PM to find a 90-minute wait, a line that appeared to never end, and a price tag of $50 per person. If you are traveling with young children who tend to have big eyes and small stomachs, I believe the cost and experience is difficult to justify. In a rush, we opted for what proved to be a forgettable and sparse dinner at the Central at Caesar’s Palace with a $130 price tag.

An overall good value in Las Vegas is the Grand Lux Cafe. The decor is lush, the food some of the best I have ever eaten especially for a chain, the price very reasonable for the large portions, and the service staff warm and helpful. The original location is in the Venetian. There is another one located in the Palazzo. We found it worth the additional two-minute indoor walk to the Venetian location. The ambiance and service felt more welcoming. The dinner portions are huge. The service staff almost always suggested ordering lunch portions for the children or starting with fewer dishes. This was advice well taken. In fact, my wife and I felt like we could have shared a salad and one entree. If you decide to do the breakfast buffet, the children will only cost $9.95 compared to $17.50 for adults. This includes unlimited drinks and ends up being a good value, not significantly more than the much less appetizing Denny's just down the block. All in all, we ate there four times during our stay and never grew tired of it.

With no indoor swimming pools and having spent our show money on the first day, we set out on day two seeking ways to entertain the kids. Being a beautiful, crisp winter day, we decided to take a leisurely stroll. As a father walking the streets with your spouse and children, be prepared to see your share of homeless begging for money and Hispanic migrants accosting you at every corner with naked pictures of girls offering escort services, despite your family being physically in hand.

A healthy walk from the hotel, we made our way to the M&M World at the opposite end of the strip. To my surprise and despite it just being a four-story store selling everything M&Ms at high prices, the kids noted it is a highlight of the trip. We also stopped next door at the Coca-Cola store. Much less impressive. On the walk back, we stopped by some of the older hotels like the MGM, New York New York, and the Flamingo. These hotels were dark, dingy, and tired. The kids really got an appreciation for their accommodations at the Palazzo. That night, we stood outside Treasure Island in crushing crowds in the cold to watch the free TI pirates show. It was not age appropriate and the kids were quite disappointed.

On our third and final full day in Las Vegas, I appreciated my decision to spend $150 for an Enterprise rental car. By that time, we were ready to get off and out of the smoky strip. However, the kids first wanted to visit the Adventuredome at Circus Circus. It is important to note that the only way to get there is by car, be it rental or a $12 taxi ride.

We were appalled by this hotel. Looking at some of the positive reviews on this site for this facility, I can only assume that some Circus Circus staff are writing those assessments. Immediately upon entering, it was dark, old, and smelled of vomit. The kids poked their head into the amusement park entrance and immediately determined they did not want to do it. They decided to check out the loud and worn-out video arcade. To my amazement, they actually enjoyed about an hour there. I guess that is the difference between kids and parents. You just never know what they will find enjoyable.

During our brief stopover at Circus Circus, we saw mostly foreigners and a lower-end crowd. I don't know if I observed one international traveler who looked happy. Most looked absolutely disgusted. My children said what I was thinking, how sad it is for international travelers to spend all that money to come to America and to leave thinking Las Vegas and Circus Circus represents our country. They don't. If you are travelling from another country with children, please think twice about visiting cities like Los Angeles and Las Vegas. These cities tend to be dirty, congested, overrated, costly, and don't represent the America I know. And if you do, please spend the extra money to stay in a nicer hotel.

We at last set out in our reasonably priced full-sized car for Hoover Dam. Once you leave the strip, you realize there is nothing pretty or attractive about Las Vegas the city. However, leave the city limits and you begin to see unique and eye-catching landscapes. We arrived late to the dam. It was too crowded by that time to get out and enjoy the views up close and take one of the tours. However, we saw what we wanted to see from the top of the parking garage and snapped some good photos. I would have liked to spend more time here. One should probably allow a full day. On the way back, we took the parkway along Lake Mead. It was beautifully picturesque and peaceful. We stopped at the marina to feed the fish and ducks. The kids thoroughly enjoyed this. It was a nice finish to the trip. If you do travel to Las Vegas with children, I highly recommend renting a car which can be affordable, and spending less time on the strip and more time exploring some of Nevada's natural beauty. I wish we would have done more of that.

By day four, the day of our departure, both of my children were more than ready to get back home to Colorado. They commented how much more they appreciated the beauty of where we live and the overall lifestyle. It was an interesting experience, but if I had it to do over, I would not have taken my family to Las Vegas and will likely not return there again myself.

  • Stayed: December 2012, traveled with family
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4  Thank MyTwinsDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 31, 2012

Dear Guest,

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with our team members. They will truly appreciate hearing from satisfied guests like you.

Thank you for the detailed dining recommendations that you provided for your fellow travelers. With over thirty restaurants and nine James Beard award winning chefs, The Venetian | The Palazzo truly combine to create the unrivaled culinary capital of the world. The restaurants you mentioned bring back culinary memories of my own and I am pleased that you have such fond feelings for them as well.

I also wanted to take a moment and clarify our resort fee. Many guests enjoy the abundant benefits that the resort fee offers. Included in the fee is complimentary internet access, access to our fitness center, a complimentary cup of coffee from Cafe Presse and daily newspaper among many other benefits. I am apologizing specifically that all the benefits of the resort fee were not more clearly explained to you.

Thank you for your very extensive review and providing so many details and insights. I am particularly struck by the time and extensive detail that you provided future visitors to The Venetian | The Palazzo. I appreciate your thoughtful review and concern to advise fellow travelers of the tips, locations and moments that made your stay memorable and special; as well as those experiences you could have lived without. Thank you for your feedback and candor.

Thank you for your feedback on TripAdvisor and I am disappointed that it does not sound like I will have the opportunity to welcome you and your family back to The Venetian | The Palazzo in the near future; however, I am relieved to learn that your memories of The Venetian | The Palazzo were positive.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11,566 - 11,572 of 16,110 reviews

Reviewed December 30, 2012

The hotel reception and Italian theme is wonderful, they even have gondola rides! I would recommend visiting and exploring but not staying. The cosmopolitan or Bellagio or Aria are the best we've seen for staying in, as the hotels are streets above The Venetian/Palazzo

If you do decide to stay, ask for a room with a view. We were fortunate enough to be upgraded to a luxury suite with a view at no charge but always ask and see what you get. Don't bother with room service (in suite dining) as the three times we ordered they got it wrong twice, just ring up the concierge as soon as you wake up and get recommendations for breakfast.

When you do decide to book activities there is simply one of the best concierge assistants I've ever come across (ask for Carol). Me and mum gave her our list of things to do and she booked them to our exact requirements (best seating, gluten allergies etc). The other thing about the concierge that you need to know is go early as the queues are incredible. While you could spend most of your holiday in the hotel with exceptional restaurants as table 10 and others that escape me go and explore visit all the casino hotels on the strip.

Room Tip: Go to another hotel or always ask for one with a view. If they say your room is on floors 10 or belo...
See more room tips
  • Stayed: December 2012, traveled with family
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1  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 31, 2012

Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian | The Palazzo. I am very pleased to hear that you enjoyed the ambiance of the resort and that you were provided unmatched guest service by concierge services. Still, I would like to apologize on behalf of The Venetian | The Palazzo and our team for your experience during your stay. It concerns me deeply that you were displeased with our in suite dining service. I have forwarded your comments to the appropriate department, which always welcomes suggestions for improvement.

Again, I extend my apologies and hope that this atypical experience does not deter you from visiting The Venetian | The Palazzo in the future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

my first trip back to Vegas in a few years, stayed at Palazzo, a strip view high floor suite and all was quite good with it, concierge service very helpful with restaurant and show reservations - just a very small detail missed, the toiletries don t match the hotel, normally I do not pack my own shampoo, soap or hair conditioner because you can usually count on fine quality toiletries at hotels like this - so first rate everywhere else but this one point.

  • Stayed: December 2012, traveled as a couple
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1  Thank Jonathan H Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 31, 2012

Dear Guest,

Thank you for choosing to stay at The Venetian | The Palazzo for your visit to Las Vegas. I am pleased that you enjoyed your stay overall.

I am thrilled that you were provided unmatched guest service by our concierge services. Still, would like to apologize about your experience with the in suite amenities. Please be assured that I do take all feedback and suggestions seriously, and I will look into them accordingly.

Thank you again for your positive post on TripAdvisor. I look forward to welcoming you back to Las Vegas in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

When the Palazzo first opened we were very impressed with the quality of the rooms, the decor and the amenities. This was our hotel of choice. However, last year we started staying at the Wynn just to try it and fell in love with it. For our most recent trip right before Christmas, we decided to stay at the Palazzo. We stayed in a Fortuna Suite. When we walked into the suite we were surprised and disappointed. The room furnishings were "tired" to say the least. The entire room looked cheap and cheesy. When it first opened, the rooms always had fresh orchids in the bathrooms and there was an abundance of bathroom amenities. Not this time! There also were n o slippers and the robes were dingy and worn. With all this being said, the beds were very comfortable and the sheets and pillows were good.

We like the location of the hotel and the restaurants are good. I like the casino.

The hotel needs to step up their game if they want to be considered a luxe property.
We will stay at the Wynn next time.

  • Stayed: December 2012, traveled as a couple
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2  Thank Cynthia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 29, 2012

Dear Guest,

Thank you for providing valuable feedback on your recent stay at The Venetian|The Palazzo. I am very pleased to hear that you enjoyed our casino and many fabulous restaurant options. Still, I would like to apologize on behalf of The Venetian|The Palazzo and our team for your experience during your stay. It concerns me deeply that the condition of your suite did not reflect a level of exceptionality. Please be assured that I will be addressing your concerns with the appropriate management teams, as I do take your feedback and suggestions very seriously.

Again, I extend my apologies and hope that this atypical experience does not deter you from visiting us in the future. Please feel free to contact our Guest Relations office directly if you wish to further discuss.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

We stayed here over Christmas. The suites are spacious, very comfortable, clean and relatively new we had a view of the Wynn / Encore and its golf resort, stretching out to the mountains that surround Las Vegas. It was a welcome change from the Strip and added to a strangely relaxing stay in Vegas!

The hotel is part of the Palazzo / Venetian resort and has some great restaurants, Entertainment, and of course shopping. It was cold over Christmas, so it was useful to be able to have all the entertainment and amenities without leaving the resort at night. During the day, everything is nearby, and a walk to the other end of the strip is very easy.

We recommend the following in the area:

Bouchan French Bistro in Venetian: Great quality French style food without the pretentiousness
Public House in Palazzo: Simple pub atmosphere with loads of international beers, you can order by iPad at your table
Caffe Presse in Palazzo: good Italian coffee, a welcome change in the US! Croissants and chocolate twists great for breakfast. Nice bagels too.

Also , if you see only one show in Vegas, see the Beatles Love at the Mirage. Spectacular.

Room Tip: It seems all standard suites are good quality, but if you want a break from the strip while in your...
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
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1  Thank BlueOcean1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 29, 2012

Dear Guest,

Thank you very much for taking the time to share your positive experience. I was so pleased to hear that you thoroughly enjoyed your stay and were treated with the Unmatched Guest Service we strive to provide all of our guests. We truly appreciate that you have so graciously allowed us the opportunity to learn about your recent experience and we all look forward to hosting you again in the future!

There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. Rest assured that your comments have been shared with the appropriate department heads, so they may in turn, share your wonderful compliments with their team members. I am confident that each department will delight in knowing that they contributed to the enjoyment of your stay.

Kind Regards,

Kirsten Dimond
VP of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

We chose The Palazzo after some deliberation between Cosmopolitan, Bellagio and Wynn. We did not consider The Venetian as we had stayed in The Venetian while in Macau last year.

The hotel is indeed beautiful and what made us chose The Palazzo eventually is the size of the room, with separate living room and two queen sized beds for the Bella Suite and with two tvs and one in the bathroom.

However, we find the hotel not as personal as most of the hotels we stayed in. Maybe it is too huge a hotel that they could not cater to most of the guests. But, we find that they stinged on certain small things, such as, there is only one complimentary bottle of distilled water in the room upon checked in. When we requested for some more the next morning, the housekeeping manager told us that they do not replenish complimentary water, only one bottle for the whole stay. We find that to be unbelievable for hotel of their standard and how much would the distilled water cost them compared to the cost of the room? We do not experience this in The Venetian Macau though, which we could request for unlimited bottles of water.

Also, there is no coffee and tea making facilities, not only are there no complimentary coffee and tea, there is no flask for boiling water! Not forgeting we were not given distilled water!

I would not say the stay is a bad experience, but we will definitely try other hotels should we return to Las Vegas.

  • Stayed: November 2012, traveled with family
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Thank sf123_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded January 3, 2013

Dear Guest,

Thank you for your kind words and feedback! It is a pleasure to read about how much you enjoyed our opulent accommodations. Our standard is a suite and we provide the largest standard accommodations on the Las Vegas strip.

I also appreciate your insightful feedback about in suite coffee makers. It is never our intention to cause our guests this unnecessary stress or inconvenience. For your next visit I want to recommend that you take advantage of the complimentary cup of coffee available as part of our resort fee. It can be redeemed at Cafe Presse with the voucher that you received at the time of check in.

While I am pleased that your stay was positive overall, I apologize about the lack of personalized service that you experienced. Providing unmatched individualized service is a hallmark of our standards here at the resort and I am disheartened that you did not experience this during your stay.

Thank you for you positive feedback and it is my sincere hope that I will have the privilege of welcoming you back to The Venetian | The Palazzo in the near future.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

Dec. 28, 2012. We are currently at the Palazzo and it is ok but at this price point, I think there are far better choices. My biggest gripe is the casino. It is very stuffy and smokey and dark and depressing. No air flow. Problem is that it has many penny slot machines, which tend to attract a gruff clientele. It doesn't have a high-end feel. Next door at the Wynn, it feels like night and day. Airy and bright. Festive lobby, lots of families. Same price for rooms.
Palazzo also has feel of a massed produced event- try to get the concierge on the phone, and you're placed on hold forever. If I had to do it again, I wouldn't do it here.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank washdctraveler23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA_GuestRelations2, VP of Hotel Operations at The Palazzo Resort Hotel Casino, responded to this reviewResponded December 28, 2012

Dear Guest,

Thank you for allowing The Venetian | The Palazzo to be your host during your current visit to Las Vegas. Your feedback is much appreciated and is very valuable to us. I am very disappointed to hear that your visit has not been a complete success. I would like to apologize on behalf of The Venetian |The Palazzo and our team for your experience so far during your stay.

It concerns me deeply to learn that the condition of the casino did not exceed your expectations. As you know, TripAdvisor reviews are not easily linked to your reservation and therefore I cannot easily find a way to contact you; however, I encourage you to contact a member of our management team regarding your concerns so that they can rectify this situation for you.

Again, I apologize about the challenges you have experienced so far and I want to assure you that we are going to do what it takes to resolve the challenges you have now brought our attention.

Kind Regards,


Kirsten Dimond
VP of Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Palazzo Resort Hotel Casino

Address: 3325 Las Vegas Blvd South, Las Vegas, NV 89109
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Las Vegas
#4 Business Hotel in Las Vegas
#4 Casino Hotel in Las Vegas
#5 Green Hotel in Las Vegas
#6 Romantic Hotel in Las Vegas
#6 Spa Hotel in Las Vegas
#6 Luxury Hotel in Las Vegas
Price Range: $202 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palazzo Resort Hotel Casino 5*
Number of rooms: 3025
Reservation Options:
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Also Known As:
The Palazzo Hotel Las Vegas
Palazzo Las Vegas
Palazzo Hotel Las Vegas

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