Terrible customer service and dirty hotel. I realize this hotel is catered to the younger crowd, however we went for a family event. The place was dirty, room hot even though we called to have the air conditioner evaluated), and to top it off...tried to go to the pool to say hi to a family member. I had my key, but not my driver's license. I was told I could not go to the pool area because I had to prove I was 21 years of age. Well.....I am 60 years old....the "ego" pool bouncer told me, does not matter...... Law..... I have been to many hotels in Vegas and never had to prove I was 21 years old to go to a pool that sold liquor. I went to the manager and she said it was a Nevada law. I finally found a restaurant that was adjacent to the pool and walked through to give my greetings. I am glad I did not wind up in the Hard Rock jail....geese!