We couldn't wait to leave! Although we requested the Spa Tower, we were given a room at the end of the hall on the the 5th floor of the Palms Tower. I called the front desk. After 15 minutes, they found a room in the Spa Tower. I took the van with our luggage back to the Spa Tower and tipped the Bellmen for the second time. Unfortunately, this made me late for a reception but it was worth it. The rooms are large, clean and dated. The Spa Tower is more conveniently located even though you could still smell smoke in the hall on the 6th floor:( The food is not good on property:( Eat out. The Spa :( Although the facilities are OK, everything about the experience was substandard. I spent more than $160. for a 80 minute GREAT massage with Trisha. I highly recommend her. Unfortunately, getting a robe and flip flops that fit was quite difficult. The attendant in the Ladies Locker Room was perpetually absent. The sign on the desk says she will be right back but that is NOT the case. After tracking down an attendant, I was given flip flops that were 2 sizes too big and a robe that must have been a petit XS. I wear a size 12. I tried to change the robe myself (no attendant present) but they were all jammed in on a rack in a closet and I wasn't sure what to select. A spa service provider came by and got me a pair of flip flops that fit:) Finally, Daneen, the attendant arrived. She gave me a larger robe which was big enough for 2 or 3 people. I found her again and asked for a Ladies large. I was given a 2X and told it would fit. As I walked away, Daneen was moaning, "Jeeez!" to the next waiting client. Rude! As we waited on 2 rows of chairs facing each other, Daneen called out "Linda, Linda, Linda." No response. Then "Or Karen". I rose and followed her to the elevator. We rode the elevator to the Relaxation Room. She stood with her back to me and never spoke. Rude! When she deposited me in the Relaxation Room, I said "Thank You". She departed with no response. Rude! The next woman Daneen deposited in the Relaxation Room said "Thank you" and, this time, Daneen said, "You're Welcome". Apparently, she was annoyed that I wanted a robe and flip flops that fit. The Dry Sauna was barely on. The Steam Sauna was fine. The Waterfall Shower water was barely warm and not a comfortable at all. Finally, there were no razors available to shave your legs. Again, no attendant in sight, so I went back to my room to shower. Marriott, what is going on here?! The whole resort stinks of smoke. Ventilation is non-existent. After discussing my experience with other conference attendees, I discovered that all but one received robes that did not fit. In addition, I spoke to a local who was using the spa. She said she never gets a robe that fits because they are all one size. Clearly, this is not the case. Amazing what people will tolerate! My husband and I were VERY disappointed in this property and DO NOT RECOMMEND.
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