I've been staying at Holiday Inns almost exclusively for the past 5 years and have achieved Platinum status the past 4. I've been a very happy customer and have always felt appreciated for my loyalty. However, I was quite surprised, as was our corporate travel agent, when the manager of this Holiday Inn Express refused to waive the cancellation fee after the airlines cancelled my flight due to weather (cancellation policy was 2 days prior to first night stay, I cancelled the morning before my first night). He even refused to apply that night towards my next visit, which was to occur the following week (the price even dropped $38 per night the following week). I could understand if I cancelled for some lame reason, but it is beyond my control when all the flights out of my city are cancelled due to weather. Our corporate travel agent commented that this was the first time that she heard of a hotel charging a no-show fee for a weather related cancellation. Being loyal to a hotel is more than earning points or getting a free newspaper. It's about sometimes paying a little more for a room, but knowing that there are people that will go above and beyond to exceed your expectations and help you in these types of situations. Unfortunately, the manager of this particular hotel just doesn't understand that.
- Official Description (provided by the hotel):
- Our Las Vegas Hotel Offers Close Access to McCarran International Airport Ideally located near McCarran International Airport LAS), our Holiday Inn Express Hotel & Suites in Las Vegas provides access to local businesses, as well as to the famous Las Vegas Strip. Leisure travelers will enjoy staying at our Las Vegas, Nevada hotel as they explore all the exciting attractions Las Vegas has to offer. Our hotel is minutes from the Las Vegas Strip and Fremont Street, where you will find the world's best dining, shopping and entertainment. Nature lovers can take a short drive to the beautiful Red Rock Recreation Area, and avid shoppers can enjoy the Las Vegas Outlet Mall or the Fashion Show Mall. Our Las Vegas hotel is convenient to businesses including Sierra Pacific, Boyd Gaming, Harrah's Entertainment, Southwest Gas and Spring Valley Medical Center. If you're attending a conference, both the Las Vegas Convention Center and the World Market Center are close to our hotel. While staying at our charming Las Vegas hotel, you can enjoy a swim in the outdoor pool or a workout in the fitness center. You can start each morning with the free Express Start hot breakfast bar, featuring our signature cinnamon rolls. Free high-speed, wireless Internet access throughout the hotel keeps you connected during your stay. Check out our great Las Vegas hotel deals, and book your stay. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Las Vegas
- Holiday Inn Express Las Vegas
- Las Vegas Holiday Inn