It was 1:15 on Monday afternoon on February 4th.
My friend and I were deciding on where to eat. We recalled a tv show Restaurant Impossible and the restaurant that Robert Irvine helped was called Maple Tree Cafe.
I am a local here in Vegas. We decide to try Maple Tree. As we pulled up, we noticed that the restaurant closed at 2:00. We arrived at 1:15 and as we walked in, we noticed there was cash and check laying next to the register. There were about 6-7 tables with customers. There was a sign behinfnthe register that said, wait to be seated. We wait for a Few Minutes and no one came out. We saw an older lady fumbling about behind the swinging doors. Still no one to greet us. Then we see a young lady, blond hair and wearing glasses who walked through the swinging doors. She clearly saw us standing there. There was no acknowledgement of us standing there nor a simple hello. She proceeded to take an order from the table. At this point my friend and I decided to walk out. This is absolutely atrocious service. If Robert Irvine were there, he'd fire that girl. How could she not even say hello, be there in a minute??? Thats the entitled society we live in these days!!! She expects us to wait for her and still be a paying customer. If her service is this bad on the front end, I can only imagine how dirty her stations must be and how nasty the back of the house is. Great thing I didn't eat here!! Probably would've gotten food poisoning.
I've owned a restaurant of my own and one the most important things in the restaurant is having a receptive host at the front. Righty now, she blew away a $30 tab but much worse than that, she created an environment that left me never wanting to come back. It's my $30 along with others that help pay their mortgage and bills. They have to recognize that the customers pay their bills and salary. Sad to see that after revamping the restaurant, this place might still go down the tubes. You can change the facade but you can't change stupid.
If you like to spend your money in a place in which you get no respect and customer service, I highly recommend this place. Absolute horrible service!!!
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