Stayed four days in a Princess suite with balcony strip view. Hotel upgraded us for no extra cost when I realised the room we had booked did not have the washing machine and dryer. Room was very spacious, the bed was very comfortable and king sized. Blackout curtains were very good and allowed us to have a decent sleep in. A safe was provided as well as cupboard space for hanging clothes. The room was very clean, however it was noted that hallways were not vacuumed once during our stay - there was a bottle top outside our door on check in that was still there when we checked out.
There was a problem with the air conditioning in our room which was fixed immediately upon notification to front desk staff. Bathroom was very large with spa bath and plenty of towels and toiletries were provided. We did not cook in the kitchen but it had a dishwasher and full sized fridge.
We dined in the restaurant for breakfast on two occasions. The restaurant overlooks the pool. Servers were pleasant and prices reasonable. We ordered room service once - this was convenient and the food was good quality.
My partner and I both had massages at the on site spa. I tried to book massages at the same time but was told there was only one therapist working. The spa automatically adds a 30% gratuity so it cost almost $400 for us to have an 80 minute massage. I think it should be up to the customer to decide whether a gratuity has been earned and how much gratuity to pay.
Valet parking is free; the valet staff are friendly and efficient but if you are coming and going several times a day the cost of tips quickly adds up. The hotel was very accommodating in storing our luggage both before check in and after check out. We had cocktails in the bar during happy hour - these were half price and expertly made.
Staff on the front desk appeared to be generally unenthusiastic (particularly the females) but service was adequate. There is no casino which means the hotel is much quieter and it is a short walk to the strip.
Overall we enjoyed our stay and should we ever return to Vegas, we would stay again.
- Official Description (provided by the hotel):
- The Platinum Hotel and Spa is non-smoking with no slots or tables; a sanctuary located near the action (just a block from the Las Vegas strip) with the look and feel of a trendy boutique hotel. Specializing in personalized service and offering an intimate spa, it's own restaurant and lounge, with an indoor/outdoor pool and spacious lounging deck, the Platinum offers only spacious suite rooms. ... more less
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- Also Known As:
- Platinum Hotel Las Vegas
- Platinum Hotel Spa