I booked the Princess Suite for a 4 day 3 night weekend. great Price through Expedia.com. Paid in full when i reserved the room. Arrived at the Hotel and even after i put 4 people on expedia.com the staff said they only charged me for 2 so i had to pay 50 per person per night. I had guest over later on after i checked in. same lady from the front desk called and told me there would additional charges for my the people in my room i let her know they were my guest and they would leave she was a bit rude. The room was amazing, nice full kitchen, whirlpool bathtub. 2 plasmas. While i got ready to get in the shower i noticed the shower started overfilling and the shower was clogged called front desk and they said engineer would come up i waited about an hour and a half so i had to take a bath in the tub. When i went into the kitchen i noticed there was a huge puddle of water, the fridge was not working and everything in it was going bad. Called front desk and they moved me. Following day in the afternoon i was getting out of the shower and i hear the door open and the housekeeping lady walked through the door even while there was a do not disturb sign on the door, i asked her what she was doing and she said i called for room service and she walked in through the room while i am standing in my towel im telling her to get out because i dont need it she proceeds to go through the rooms and then i told her what was the problem and she said i will call house keeping to check if u called or not, housekeeping never sent her up to my room and she was so disrespectful. i complained but got nothing out of it. I checked out on Monday and i got home to check my account and found out that the platinum charged the hotel twice on my card. still trying to investigate the situation. Nice Hotel but i would recommend to sta elsewhere hospitality is not good. service is horrible.
- Official Description (provided by the hotel):
- The Platinum Hotel and Spa is non-smoking with no slots or tables; a sanctuary located near the action (just a block from the Las Vegas strip) with the look and feel of a trendy boutique hotel. Specializing in personalized service and offering an intimate spa, it's own restaurant and lounge, with an indoor/outdoor pool and spacious lounging deck, the Platinum offers only spacious suite rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your Platinum Hotel and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Platinum Hotel Las Vegas
- Platinum Hotel Spa