I have stayed at Red Rock about one and half year ago. When I arrived the hotel at about 11p.m. ,I checked in and found out my room was not cleaned. There were still trash left from last customer all over the room. I called the housekeeping and had to go down to the casino to kill time for them to clean as I didn't want to stay in a room that isn't clean. I came back to my room 25 mins later and still no one has cleaned it. I called again and waited for another 10 minutes to finally get someone to come.
Although housekeeping and front desk staff were courteous, and they also waived my restaurant charge while waiting, but I didn't want to have to hang around the casino at 11pm when I just finished a 5-hr flight. Especially when the room was $250 a night, I expected them at least to be professional.
Except this frustrating experience, I have to say I loved the stay. The room was spacious with great view and the pool was gorgeous.
I subsequently moved to Vegas and now I still come here as a local. I like their casino, it's not as crowded as those on the strip and a welcoming atmosphere. Lots of fun machines and there's food court and two starbucks. Very convenient. Also $1.99 breakfast for all nighters.
I'd like to stay in their room again, but I hope they have improved their communication in housekeeping department.
- Official Description (provided by the hotel):
- Red Rock's serene surroundings, distinctive décor and impeccable standard of service ensure that your Las Vegas hotel stay is flawless and fabulous. Exquisite rooms and Las Vegas hotel suites offer an unmatched combination of comfort, extravagance and value while inspiring mountain vistas will transfix you during your vacation, travel or getaway. Whether relaxing in our expansive pool backyard, playing your hand at poker or savoring a first-class meal, Red Rock Resort & Spa has a flavor for all your tastes and desires during your Las Vegas vacation. ... more less
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- Also Known As:
- Red Rock Casino Resort And Spa
- Red Rock Las Vegas
- Red Rock Resort